Extremely Slow and Frustrating to Use
The app seems to have a good concept, but in my experience the performance is extremely slow. It takes far too long to respond, load, and move between sections, to the point that it becomes almost impossible to use normally. I hope the team can optimize it soon, because right now the user experience is very frustrating.
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Response from developer
We’re sorry to hear about you’re experience with Edenic, and we understand how frustrating that can be. Our team has been actively working on improving stability and reliability, and updates are continuing to roll out. If you're still experiencing issues, please create a ticket with our support team here: resources.bluelab.com/ticket-to-support
Problems after problems
I’ve had the blue labs controller for a little over a year. This controller disconnects a few times a month. Sometimes days. We’re going on the longest disconnect ever. 1 week. And looking back on emails there was a disconnect 2 weeks ago. If I could give negative stats I would. Other electronics I use that store info on servers have problems maybe twice a year for 24hrs, not weeks on end. And these are highly integrated electronics. Not a simple graph of ph and time stamps.
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Response from developer
We’re sorry to hear about you’re experience with Edenic, and we understand how frustrating that can be. Please ensure you are using the latest app version, otherwise create a support ticket so that we can assist you. A ticket can be created here: https://resources.bluelab.com/ticket-to-support
Terrible
Always off line
Keeps disconnecting
I give it two stars as 1 would be harsh! When it works it works well, at present I’m getting messaged all the time saying it has disconnected, it’s bad to pay all this money then have to by cctv to look at the screen
Offline and not updating values
Not working ! coding is buggy and offline all the time for spending a lot of money on something that’s not basically working 50% of the time - it’s basically logging but not LIVE values it’s not as good as they make out in the advertising!!!! Why not make it live values instead of 5-10 minutes updated values from logging ! Chinese ones half the price working live time 2/5 secs updated values - and very accurate so I ask why bluelab ? I have emailed and made tickets on the site but never answered!
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