Edenic User Reviews

Name: Edenic
Rating: 1.59375 (32 reviews)

Edenic

Bluelab Corporation Ltd

🔧 Utilities

📊 Productivity

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Extremely Slow and Frustrating to Use

The app seems to have a good concept, but in my experience the performance is extremely slow. It takes far too long to respond, load, and move between sections, to the point that it becomes almost impossible to use normally. I hope the team can optimize it soon, because right now the user experience is very frustrating.

Thristan Rivera

4 months ago

Response from developer

We’re sorry to hear about you’re experience with Edenic, and we understand how frustrating that can be. Our team has been actively working on improving stability and reliability, and updates are continuing to roll out. If you're still experiencing issues, please create a ticket with our support team here: resources.bluelab.com/ticket-to-support

Problems after problems

I’ve had the blue labs controller for a little over a year. This controller disconnects a few times a month. Sometimes days. We’re going on the longest disconnect ever. 1 week. And looking back on emails there was a disconnect 2 weeks ago. If I could give negative stats I would. Other electronics I use that store info on servers have problems maybe twice a year for 24hrs, not weeks on end. And these are highly integrated electronics. Not a simple graph of ph and time stamps.

atxct

4 months ago

Response from developer

We’re sorry to hear about you’re experience with Edenic, and we understand how frustrating that can be. Please ensure you are using the latest app version, otherwise create a support ticket so that we can assist you. A ticket can be created here: https://resources.bluelab.com/ticket-to-support

Terrible

Always off line

dempster

4 months ago

Keeps disconnecting

I give it two stars as 1 would be harsh! When it works it works well, at present I’m getting messaged all the time saying it has disconnected, it’s bad to pay all this money then have to by cctv to look at the screen

Davenrea

4 months ago

Offline and not updating values

Not working ! coding is buggy and offline all the time for spending a lot of money on something that’s not basically working 50% of the time - it’s basically logging but not LIVE values it’s not as good as they make out in the advertising!!!! Why not make it live values instead of 5-10 minutes updated values from logging ! Chinese ones half the price working live time 2/5 secs updated values - and very accurate so I ask why bluelab ? I have emailed and made tickets on the site but never answered!

Car spares

4 months ago

Can we please get a update

App is just looping with WiFi disconnect. I’ve tried deleting and re installing and issue still is happening

D.Adams

5 months ago

Response from developer

We’re sorry to hear about the connection issues you’ve experienced with Edenic, and we understand how frustrating that can be. Our team has been actively working on improving stability and reliability, and updates are continuing to roll out. It’s worth noting that Bluelab devices are designed to continue monitoring and controlling your system even if they temporarily lose connection to Edenic. If you're still experiencing issues, please create a ticket with our support team here: resources.bluelab.com/ticket-to-support

Doesn’t load sign in

Unacceptable, doesn’t allow logging in.
Keeps loading infinitely. 2/23/2026
For a company as pristine as Blue-lab and charge an over 200$ for a test pen and not be able to use it in correspondence with the app is insane to charge so much and preform so unacceptably.

lt2-3

5 months ago

The worst software

Get your act together guys. Can’t get the ACI soon enough

BrotherFF

5 months ago

Infinite loading on Login

Sometimes Spinning wheel of death on login.. This seems to be a recurring issue. When the app works i put 5 star bc i like it and its great. But when not working it is only useful that the controller saves your inputs from the past time app was working. Bc this you wont have to manually re-enter all your settings if you set it before. But if its not working and you make manual changes they dont transfer back to the app when it works again.

Lkphnx369

6 months ago

Response from developer

We sincerely apologize for the issue you are experiencing. Our team has now resolved the initial login issue and still dianogsing and fixing subsequent issues. Please create a support ticket if you require further assistance: resources.bluelab.com/ticket-to-support. Further info and updates can be found here: https://resources.bluelab.com/edenic-alerts

Infinite loading on Login

Spinning wheel of death on login.. This seems to be a recurring issue. When the app works i put 5 star bc i like it and its great. But when not working it is only useful that the controller saves your inputs from the past time app was working. Bc this you wont have to manually re-enter all your settings. & Bc this reason i can say its not a 1 star app and suggest its a 2-5 star app.

Lkphnx369

6 months ago

Issues resolved

Everything is working correctly now. Great customer support.

Jnp1000

6 months ago

Response from developer

Thank -you for updating your review.

App won't open

Update - If purchasing for WiFi features, look elsewhere. After a multiple week issue where I couldn’t even connect to the app after purchase I’d say it successfully opens 50% of the time.

Rss88888

6 months ago

Response from developer

We sincerely apologize for the issue you are experiencing. Our team has now restored all affected accounts so you can now login into Edenic. Further info and updates can be found here: https://resources.bluelab.com/edenic-alerts If you are still experiencing the issue, please create a ticket with our support team at resources.bluelab.com/ticket-to-support so that we can assist you.

Very well considered.

A lot of manufacturers seem they bolt on apps, where this feels nicely considered and designed.

I did have a few small issues with logging in but the support team was absolutely incredible with their response time and genuinely tried to get me up and running as fast as they could.

It’s been invaluable for my readings to be able to refer to past measurements.

Karlostrum

6 months ago

Cannot get past loading screen

I purchased the blue lab guardian monitor to keep an eye on my grow. Everything seems to work just fine in person but if I try to log into the Edina app, I get stuck at the loading screen. It won’t let me try a different username it won’t let me do anything. I spent too much money on this for not to work. I’m going out of town and I’d like to monitor things. customer support just told me to keep an eye on the alerts page, but nothing seems to be happening. I’ve made two accounts because it said that accounts made in December don’t work so I made one yesterday and that doesn’t work on my phone or iPad. I was able to sign in on the computer with the second user account. I made a few days ago, but that doesn’t do anything for me as I’m supposed to be able to do this on my phone and the computer needs some kind of a stick to work with some other device. Very disappointed. Please fix this before I go out of town on Wednesday.

Jnp1000

6 months ago

Response from developer

Absolute garbage

This app is completely worthless. It won’t even start up after creating an account. I purchased the Bluelab Guardian specifically for the advertised remote capabilities. If the app doesn’t work the equipment is worthless.
The product is no better than the $150 Apera monitor. I was really hoping the Bluelab was as good as advertised. I guess I’ll be returning the monitor since it can’t do what it’s supposed to.

Complete.Trash.App

7 months ago

Response from developer

App won't open

Bought this specific monitor for wifi capabilities. App won't open on phone. Submitted support ticket and recommended action was "wait five minutes for it to open" while it's fixed. That didn't work either.

Rss88888

7 months ago

Response from developer

Apparently app not loading

If app doesn’t load and updated to the latest please don’t release. As a QE engineer, I would right away reject production release version. When you cannot support app in iOS or android platforms better give it up maintaining.

MavisVin