Fix it update it do sum
Freezes glitches shuts down inaccessible you name it. Create regular updates for it or something. This is the entire system
App always crashes during the holidays
Needs improvement!
Total trash on and off driver for years now
Lags. Crashes. Anytime there are a lot of orders in the queue for holidays. The app will not allow you to log them in properly. The scan feature works here and there constantly have to hit the optimize button. It will not save a route ever. There are days where it functions without issue. The other major flaw is when excepting orders it will reset itself and everything that you plugged in doesn’t move to active. This is a daily occurrence multiple times a day. It’s very frustrating. It is frustrating with the point where I do not enjoy the job.
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Gets worse with every update
How much money does this company make that you can’t hire one competent coder?
Optimize changes route
After optimizing my list or orders, I get my tickets in order and then the route keeps changing! Extremely annoying and time consuming!
Just ok
It gets the job done and it’s fairly user friendly. I’ve being using it 9 years and haven’t experienced most of the difficulties mentioned in other reviews. My biggest beef is I have to get my tickets in order as soon as I optimize because it randomly will change the delivery order multiple times while I’m getting prepared and if I try to add one late order from pending, it will completely change the delivery route. Very annoying. I optimize all my tickets and then go by my ticket order the rest of the day.
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Maps
I clicked on the address it goes the maps icon automatically delete it and then go right back in and it works every delivery. I have to do it twice for it to work and I maps
It seems if I switch to Google or Waze. It takes me one try and it works but I do not like working with those other formats. Everything was working fine then when they did the update, there’s been nothing but issues.
It seems if I switch to Google or Waze. It takes me one try and it works but I do not like working with those other formats. Everything was working fine then when they did the update, there’s been nothing but issues.
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Horrible Outdated App
I run 2 stores and so extremely annoying dealing with the app glitching and being so outdated you have to literally delete the app for it to work!
Awful
Thanks for making my job impossible with your constant crashes and failures, leading to delays and inability to contact guests. The customers love it.
Daily pin
I have to enter the daily pin 7-8 times before it works
Steadily taking money for this app yet still garbage
Never ending list of issues with this app. You steadily deduct tech support money from your franchisees yet still expect us to use this garbage app for delivering. Can’t keep the app up longer than a couple seconds before it automatically closes…puts a delivery at a completely different location than what is on the order…JUST STRAIGHT GARBAGE
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Garbage
This app is riddled with issues.
Can’t even zoom into and area to read surrounding streets…it springs back.
Endless problems.
App makes my day stressful beyond belief.
Absolute garbage.
Can’t even zoom into and area to read surrounding streets…it springs back.
Endless problems.
App makes my day stressful beyond belief.
Absolute garbage.
A year later and the app is still utter garbage
1. The app freezing while trying to log orders
Do you understand how awkward and infuriating it is for you to have tell someone who already doesn’t want their photo taken, oh I’m sorry but my app is freezing and it’s “company policy that we take photos of our deliveries”?
2. The optimize button makes the app crash
Why put an optimization button on the app if it’s just going to make the app crash?
3. Deletion of orders and unclogging orders
If I take the photo, log it successful and continue then come back to the app and it says it wasn’t logged at all, now I have to try to explain why the customer never was notified, why I didn’t log the order?
4. Splitting orders
Why is it that some orders split into two separate orders? It’s one order number, but two on the app. The computer only shows it as one but the app splits them.
Imagine Edible as actually caring what their company looks like to other people and their employees. From having a mandatory app that barely functions 10% of the time to having rating at 1.1 stars (that’s horrible, there have been no efforts in improving either) to attempting to spread the word about your business through Facebook and having 2.3 stars. Edible is seriously lacking in the customer and employee satisfaction area.
Do you understand how awkward and infuriating it is for you to have tell someone who already doesn’t want their photo taken, oh I’m sorry but my app is freezing and it’s “company policy that we take photos of our deliveries”?
2. The optimize button makes the app crash
Why put an optimization button on the app if it’s just going to make the app crash?
3. Deletion of orders and unclogging orders
If I take the photo, log it successful and continue then come back to the app and it says it wasn’t logged at all, now I have to try to explain why the customer never was notified, why I didn’t log the order?
4. Splitting orders
Why is it that some orders split into two separate orders? It’s one order number, but two on the app. The computer only shows it as one but the app splits them.
Imagine Edible as actually caring what their company looks like to other people and their employees. From having a mandatory app that barely functions 10% of the time to having rating at 1.1 stars (that’s horrible, there have been no efforts in improving either) to attempting to spread the word about your business through Facebook and having 2.3 stars. Edible is seriously lacking in the customer and employee satisfaction area.
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Glitches
There are a lot of glitches with this app and it seems every time I report an issue it’s delete and reinstall the app or that’s been reported to the developers. So I know there are a lot of others with the same issues.
Bad
Ever since this app got updated it has been a very very bad experience. Always glitching making me have to optimize it every stop I make and having to double check it’s the right one because it’s always switching the customers !!! Worse version so far, should of kept it the old version
Driver comments
The last update was awful. Deliveries disappearing while in route. Trouble when an order has being unlogged from route, it reappears/another driver can’t keep it logged in their route. When setting up a route, the add to route feature keeps saying that arrangements are not completed but they are ready. Busy holiday had to keep logging in and out to keep my route.
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Getting better slowly
Yes it is better than manually entering every address and optimization has gotten better over time. The app still has a long way to go before giving it more than two stars. How about no issue of incorrect response, Crashing on drivers, Deleting routes after logging an unsuccessful delivery as successful, Timing out, mapping to correct address, not working all together and updating all tickets related to that address with one picture instead of each picture for every item. Just to name a few issues.
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Never works, always crashes
As a driver for edible arrangements, this app is the main reason why deliveries take forever. Never works when you need it to. Optimization, at times puts orders is random order and has going over your own tracks. Also can apparently never connect to server and have to try multiple times wasting time while out on deliveries.
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Great idea but needs work
Full of glitches. Refinements are more like punishments. Please come work as a delivery ambassador using the app and findout your self how crappie it is!
Its a great idea but very poorly implemented. Wish we had better choice!
Its a great idea but very poorly implemented. Wish we had better choice!
Crush
App would just crash during the busiest time of the year. Error 400!
