My order was lost in the mail. I paid for expedited shipping and rather than Edikted having good customer service and reaching out to explain this, I had to repeatedly email the customer service email. Replies were significantly slow, and even when I flagged the lack of updates on my package after 6 days, I was told to just sit tight and wait, only to hear back 2 days later that my package was indeed lost. I then received a painfully automated AI response which really is the selling point in the lack of respect and care for customers that Edikted has. The Edikted team did not offer anything to do to make this right. I had to ask what options there were and the overall response I got was just ridiculous and showed such little care. The customer service team was so incredibly difficult to reach and I am incredibly dissatisfied with the company.
Show more