Easy instructions, IMPOSSIBLE Setup
The pairing instructions seemed easy but the app experience was incredibly frustrating - need serious work!
I would not recommend to purchase the garden because app not working, water retention creates mold on the plants!
I would not recommend to purchase the garden because app not working, water retention creates mold on the plants!
Awful App no support
I bought a small garden and have yet to be able to get it hooked up to my app. The app doesn’t allow me to add anything. It wants me to confirm my email but they don’t send me a link. Can’t connect the garden to my WiFi. I have tried to reach support twice with zero response. For a pricey product, I find it useless.
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I’d leave zero stars if I could.
The app is horrendous. The Home Screen doesn’t work so I can’t add my garden that I spent over $200 on. Form fields don’t work on account, support request or anywhere else… I can turn the light on/off but that’s about it. This is a good idea but terrible product execution especially on the app.
Never connects to HomeKit, Edn customer support is horrible
The Garden does NOT work with HomeKit.
Edn claims it does, but it is never able to connect. (I even placed them directly beside my router, same network, etc. and it was unable to add.)
“Tech Support” was totally worthless!! Multiple calls, and all anyone did was read me the same Troubleshooting Guide available on the website. They had no solutions, options, ideas or information.
I purchased 2 gardens, and NEITHER would connect to HomeKit. Then when I attempted to reset and re-add them per the troubleshooting guide, I received an error stating they were already added to a different home, but they were not. “Tech Support” could not even understand the problem, (I guess it wasn't in their script) let alone offer solutions.
They do work as gardens, if I MANUALLY turn the lights on and off every time. If I wanted to do that, I would NOT have spent $200 each. VERY VERY VERY dissatisfied!
Apple, shame on you for still listing this product as “compatible” and not pulling this off your App Store.
Edn claims it does, but it is never able to connect. (I even placed them directly beside my router, same network, etc. and it was unable to add.)
“Tech Support” was totally worthless!! Multiple calls, and all anyone did was read me the same Troubleshooting Guide available on the website. They had no solutions, options, ideas or information.
I purchased 2 gardens, and NEITHER would connect to HomeKit. Then when I attempted to reset and re-add them per the troubleshooting guide, I received an error stating they were already added to a different home, but they were not. “Tech Support” could not even understand the problem, (I guess it wasn't in their script) let alone offer solutions.
They do work as gardens, if I MANUALLY turn the lights on and off every time. If I wanted to do that, I would NOT have spent $200 each. VERY VERY VERY dissatisfied!
Apple, shame on you for still listing this product as “compatible” and not pulling this off your App Store.
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People Make Expensive Trash These Days
The product itself is garbage. I ordered it to provide proper lighting for my indoor herb garden. Came to find out you have to order their SeedPods. And then there’s this ridiculous app, that cannot operate on its own without being connected to HomeKit. Then after connecting to HomeKit, the app doesn’t even recognize its own product.
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