Has a Great Product Become a SCAM?
Has a Great Product Become a SCAM?
On August 8, 2025, I purchased a HOOBS Pro hub, a quite wonderful smart home device, to help me better connect several smart home products. When I made the order, I was told order fulfillment could take a few months. Not what I wished for, but I understood.
After FOUR months of waiting patiently, I contacted them multiple times through their support page and by email to find out when the HOOBS Pro hub would arrive. (There is no phone number, of course.) I received a variety of canned responses and was told that fulfillment could take a few months.
I try to be a patient person and not complain.
After FEW MORE months, I again contacted them several times and received canned responses, but I was sufficiently persistent that I actually got a human response with apologies. I was told I would certainly receive the HOOBS Pro hub. I was still being patient but not as hopeful.
After a FEW MORE months, I again contacted them. Repeatedly! It has been well OVER A YEAR since they took my $399.99. I set a deadline. No luck. More canned responses and then an admonishment that they already had a case open and that I had somehow contacted them incorrectly!
Now, after TWO MORE fruitless weeks, I am regretfully writing this complaint.
I would like the product delivered or a refund, immediately.
On August 8, 2025, I purchased a HOOBS Pro hub, a quite wonderful smart home device, to help me better connect several smart home products. When I made the order, I was told order fulfillment could take a few months. Not what I wished for, but I understood.
After FOUR months of waiting patiently, I contacted them multiple times through their support page and by email to find out when the HOOBS Pro hub would arrive. (There is no phone number, of course.) I received a variety of canned responses and was told that fulfillment could take a few months.
I try to be a patient person and not complain.
After FEW MORE months, I again contacted them several times and received canned responses, but I was sufficiently persistent that I actually got a human response with apologies. I was told I would certainly receive the HOOBS Pro hub. I was still being patient but not as hopeful.
After a FEW MORE months, I again contacted them. Repeatedly! It has been well OVER A YEAR since they took my $399.99. I set a deadline. No luck. More canned responses and then an admonishment that they already had a case open and that I had somehow contacted them incorrectly!
Now, after TWO MORE fruitless weeks, I am regretfully writing this complaint.
I would like the product delivered or a refund, immediately.
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Useless app
Won’t even let me make an account on the app and won’t recognize the account that’s made on the site so total failure for an app
Scam Company
Avoid this company! I like many people have been ripped off by pre-ordering the HOOBS pro, only to go several years without receiving the device. When I asked for a rebate, they keep putting me off and never give back the refund. I would give them no stars if I could.
Criminally bad!
The app is utterly unreliable, and the company that sells the Hoobs device seems to be engaged in all sorts of fraudulent behavior. From refusing to offer support for their own product, all the way up to collecting money for preorders that years later are yet to ship… just stay away.
Rarely works
Love the hoobs product and the Mac app works great. But I can never get the iOS app to connect to my hoobs box.
