Has a Great Product Become a SCAM?
Has a Great Product Become a SCAM?
On August 8, 2025, I purchased a HOOBS Pro hub, a quite wonderful smart home device, to help me better connect several smart home products. When I made the order, I was told order fulfillment could take a few months. Not what I wished for, but I understood.
After FOUR months of waiting patiently, I contacted them multiple times through their support page and by email to find out when the HOOBS Pro hub would arrive. (There is no phone number, of course.) I received a variety of canned responses and was told that fulfillment could take a few months.
I try to be a patient person and not complain.
After FEW MORE months, I again contacted them several times and received canned responses, but I was sufficiently persistent that I actually got a human response with apologies. I was told I would certainly receive the HOOBS Pro hub. I was still being patient but not as hopeful.
After a FEW MORE months, I again contacted them. Repeatedly! It has been well OVER A YEAR since they took my $399.99. I set a deadline. No luck. More canned responses and then an admonishment that they already had a case open and that I had somehow contacted them incorrectly!
Now, after TWO MORE fruitless weeks, I am regretfully writing this complaint.
I would like the product delivered or a refund, immediately.
On August 8, 2025, I purchased a HOOBS Pro hub, a quite wonderful smart home device, to help me better connect several smart home products. When I made the order, I was told order fulfillment could take a few months. Not what I wished for, but I understood.
After FOUR months of waiting patiently, I contacted them multiple times through their support page and by email to find out when the HOOBS Pro hub would arrive. (There is no phone number, of course.) I received a variety of canned responses and was told that fulfillment could take a few months.
I try to be a patient person and not complain.
After FEW MORE months, I again contacted them several times and received canned responses, but I was sufficiently persistent that I actually got a human response with apologies. I was told I would certainly receive the HOOBS Pro hub. I was still being patient but not as hopeful.
After a FEW MORE months, I again contacted them. Repeatedly! It has been well OVER A YEAR since they took my $399.99. I set a deadline. No luck. More canned responses and then an admonishment that they already had a case open and that I had somehow contacted them incorrectly!
Now, after TWO MORE fruitless weeks, I am regretfully writing this complaint.
I would like the product delivered or a refund, immediately.
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Useless app
Won’t even let me make an account on the app and won’t recognize the account that’s made on the site so total failure for an app
Scam Company
Avoid this company! I like many people have been ripped off by pre-ordering the HOOBS pro, only to go several years without receiving the device. When I asked for a rebate, they keep putting me off and never give back the refund. I would give them no stars if I could.
Criminally bad!
The app is utterly unreliable, and the company that sells the Hoobs device seems to be engaged in all sorts of fraudulent behavior. From refusing to offer support for their own product, all the way up to collecting money for preorders that years later are yet to ship… just stay away.
Rarely works
Love the hoobs product and the Mac app works great. But I can never get the iOS app to connect to my hoobs box.
Kinda works
This app is truly terrible, I haven’t given it one star because sometimes it works and it can be helpful. I love the product and what it does but the app needs a lot of work. Bugs galore, plus it crashes constantly. If you click a link within the app, it opens their website but then you’re stuck on that page and cannot go back to the app. Super frustrating… they really need to dedicate more time to this app and their customer service, which is very problematic. Not as bad as Verizon’s but still. LoL
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Doesn’t take text entry
Disappoint in the very first interaction where the app can’t even take typing into the email address field.
Testing? We don’t need no stinkin testing!
Testing? We don’t need no stinkin testing!
Smells like incompetence at best or fraud at worst
The company is knee-deep in issues. For years they’ve been taking pre-orders for their Hoobs Pro box without delivering any product or issuing refunds. Support is non-existent, and the founder has some pretty shady history.
The app doesn’t work.
The app doesn’t work.
Works Great for me!!
Not sure about the issues others have—this works GREAT for me.
No longer can control or have access my HOOBS box.
Forget HOOBS Pro! This app is the beginning of the end. Did you even have an alpha stage? Hopefully reflashing my SD card will fix. I started having problems with my HOOBS devices that’s how I made this unfortunate discovery.
App is completely broken
This app is completely broken on both macOS and iOS. App Store staff should remove it from the store, as the company seems to no longer be in business.
Inconsistent
Will scan and show device, but won’t be able to connect. Meanwhile using the app on desktop works fine. Sometimes it works after a restart, but generally very unreliable.
Crash
I can’t open it. It just crashes right out the gate. Worthless is a word. I am giving too much credit by spending my time writing this review.
Doesn’t work
Hoobs stopped working a month ago. Website is useless, can’t reset password. Everything fails to send link and none of my devices are online. Seems like this are out of business and still selling. Definitely smells like a fraud.
Fix this now!
The scan never ends and doesn’t find my network. Now there is no way to access my account and check on bridges, download apps, etc.
Beware the V5
Updated from v4 to v5 broke literally everything. Reached out to support hours ago and haven’t heard anything back. All bridges and devices I had aren’t working anymore. Beyond disappointed in this product, will go to homebridge or smartthings.
Nur für Produkt Käufer
App lässt sich mit Docker oder derartigen Server nicht verbinden. Nur möglich beim Kauf von Produkten von Hoobs … sehr schade
Doesn’t Work
I using HOOBS Pro. Finally figured out how to log in, and eventually manually added my device. But after that, this app is beyond confusing. I think you need a computer science degree to understand anything. Things that I think should be self explanatory, aren’t doing what I’d expect. Zero idea how to get add ins to work and can’t find good information that I can understand online. I think I’ll just give up and not waste time with this.
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Don’t bother
I have sat with my phone open for over an hour waiting for this app to find my devices with no progress ever made.
Zero Connections
Not 1 of my 73 connected network devices were found when doing a scan of the network or manually entering the devices IP address. No Ring, No Reolink, No Alexa, No Google & more were found by this app.
