Literally Unusable
Response from developer
Hi there. We sincerely apologize for the inconvenience this may have caused. To help us resolve this issue promptly, it would be greatly appreciated if you could share a screenshot or screen recording of the issue you are experiencing via the in-app Feedback under the Settings. This will enable our technical team to better understand and address the problem efficiently.
Nah
Response from developer
We sincerely apologize for the inconvenience you've encountered. We take great pride in our service, and it's truly regrettable that you had trouble generating a bar graph with the repeated "generation failed, try again" message. After the third attempt, we understand your frustration in giving up. To effectively resolve this issue, we kindly request that you share the specific prompt or data details you were using during the process. This information will be of utmost importance in helping our team pinpoint and rectify the root cause. We encourage you to provide this feedback to us at https://support.wondershare.com/. Our dedicated support team is ready to assist you and work towards a solution. Your input is invaluable in our continuous efforts to enhance our service. Thank you for bringing this to our attention.
Terrible experience and pathetic customer service
Response from developer
We are deeply sorry to hear about the extremely frustrating experience you've had with cancelling your subscription and the unexpected charges. This is certainly not the standard we wish for any of our users, and we sincerely apologize for the significant inconvenience and confusion this process has caused. Kindly note that the subscription plan will be charged automatically until you cancel it. Anyway, we will relay your feedback to our team for future improvement. We appreciate your time and support regarding this matter.
