Great deals
Always have great deals on the food I like. It’s also very easy to get in touch with the store if I have any questions. Reliable
Extremely disappointing experience with efood, especially as a tourist.
The biggest problem with my experience was not simply that my order was cancelled. It was the way responsibility was passed back and forth while I, as the paying customer, was left to solve the problem myself.
I ordered a crêpe through efood and paid via PayPal. The restaurant cancelled the order, but I received no automatic cancellation notification from efood. I therefore waited for around two hours without knowing that my order was no longer coming.
When I eventually went to the restaurant in person, the store manager was initially not there. The two employees explained to me that this was not their responsibility because I had placed and paid for the order through efood. In other words, according to them, my contract was with efood and I therefore had to resolve the problem with efood myself.
From a customer’s perspective, this is extremely frustrating. I ordered food from a specific restaurant, paid through efood, received no cancellation notification, and then arrived at the restaurant only to be told that they could not resolve the issue because efood was responsible.
At the same time, contacting efood was unnecessarily complicated. There is no easily accessible phone hotline for customers. The “Help” button in the confirmation email simply redirected me to the efood homepage instead of directly connecting me with support. The support chat does exist, but you first have to search through the menu to find it. For someone unfamiliar with the system, especially a tourist from Germany, this is far from intuitive.
To be fair, once I finally found the chat, efood support responded quite quickly. However, even then the problem could not be resolved immediately. My money had already been charged through PayPal, and according to support, the refund will only be processed on the next business day. As of writing this review, I still have not received my money back.
I eventually waited at the restaurant for the store manager and explained the entire situation to him. He was helpful and contacted efood by phone himself. He also gave me a crêpe as a gesture of goodwill, which I appreciated, and I tipped the staff.
But this does not change the fundamental problem: as a customer, I should not have to spend two hours investigating a cancelled order, travel to the restaurant, be told that it is efood’s responsibility, search through menus to find customer support, and then still wait until the next business day to get my money back.
There was also no voucher, credit, discount, or other compensation from efood for the inconvenience.
If a restaurant cancels an order placed through efood, efood should immediately notify the customer and provide a clear solution. The customer should not be caught between the restaurant and the platform, with each side pointing to the other.
This system is particularly frustrating for tourists or first-time users who do not know how efood’s support system works. A cancelled food order should be a simple issue to resolve — not a two-hour problem that requires visiting the restaurant in person.
I ordered a crêpe through efood and paid via PayPal. The restaurant cancelled the order, but I received no automatic cancellation notification from efood. I therefore waited for around two hours without knowing that my order was no longer coming.
When I eventually went to the restaurant in person, the store manager was initially not there. The two employees explained to me that this was not their responsibility because I had placed and paid for the order through efood. In other words, according to them, my contract was with efood and I therefore had to resolve the problem with efood myself.
From a customer’s perspective, this is extremely frustrating. I ordered food from a specific restaurant, paid through efood, received no cancellation notification, and then arrived at the restaurant only to be told that they could not resolve the issue because efood was responsible.
At the same time, contacting efood was unnecessarily complicated. There is no easily accessible phone hotline for customers. The “Help” button in the confirmation email simply redirected me to the efood homepage instead of directly connecting me with support. The support chat does exist, but you first have to search through the menu to find it. For someone unfamiliar with the system, especially a tourist from Germany, this is far from intuitive.
To be fair, once I finally found the chat, efood support responded quite quickly. However, even then the problem could not be resolved immediately. My money had already been charged through PayPal, and according to support, the refund will only be processed on the next business day. As of writing this review, I still have not received my money back.
I eventually waited at the restaurant for the store manager and explained the entire situation to him. He was helpful and contacted efood by phone himself. He also gave me a crêpe as a gesture of goodwill, which I appreciated, and I tipped the staff.
But this does not change the fundamental problem: as a customer, I should not have to spend two hours investigating a cancelled order, travel to the restaurant, be told that it is efood’s responsibility, search through menus to find customer support, and then still wait until the next business day to get my money back.
There was also no voucher, credit, discount, or other compensation from efood for the inconvenience.
If a restaurant cancels an order placed through efood, efood should immediately notify the customer and provide a clear solution. The customer should not be caught between the restaurant and the platform, with each side pointing to the other.
This system is particularly frustrating for tourists or first-time users who do not know how efood’s support system works. A cancelled food order should be a simple issue to resolve — not a two-hour problem that requires visiting the restaurant in person.
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Response from developer
We are very sorry for the unpleasant experience you had. Is it easy to contact us at info@e-food.gr or through our live chat in order to look into the issue you encountered?
Works now
Had issues with it in the past but seems to be working now.
1α Perfect
Very easy
Response from developer
We are very glad you like it, thank you very much! :)
App doesn’t work
Pathetic app, fails to process orders. I tried to spend money. It wouldn’t let me. Good luck with your business.
