Disappointed with Misleading Information and Poor Service
I purchased a plan through a representative for the eGurukul app to prepare for INI-CET and NEET PG. I was promised access to T&D recorded videos and subject-wise test videos on the eGurukul and DBMCI apps. However, I was unable to access these features as promised.
I also want to mention that the DBMCI Live app is terrible. It constantly gets stuck, has so many bugs, and makes it difficult to study effectively. Despite reaching out for clarification and requesting a refund or upgrading my plan, I was told the information provided was in line with their offerings, even though I inquired about more comprehensive plans (such as DBMCI One) that would have suited my needs better.
The lack of transparency, poor customer service, and the unusable app are incredibly disappointing. I would advise others to verify all details thoroughly before making any purchase, and be aware of the technical issues with their app
I also want to mention that the DBMCI Live app is terrible. It constantly gets stuck, has so many bugs, and makes it difficult to study effectively. Despite reaching out for clarification and requesting a refund or upgrading my plan, I was told the information provided was in line with their offerings, even though I inquired about more comprehensive plans (such as DBMCI One) that would have suited my needs better.
The lack of transparency, poor customer service, and the unusable app are incredibly disappointing. I would advise others to verify all details thoroughly before making any purchase, and be aware of the technical issues with their app
Show more
Nice content, poor app
The app interface is quite buggy on iPhones. There is no picture in picture mode which makes it very difficult to attend the lectures. Also the app keeps crashing. Whenever we try to access the downloaded videos and even the saved videos need an Internet connection to work. Hope these issues are resolved because the content is very nice and it helps us prepare for the college exams as well as for the Pg exams very efficiently.
also, there should have been an option to access a particular subjects notes collectively rather than accessing a particular video and then having to see the lecture content.
also, there should have been an option to access a particular subjects notes collectively rather than accessing a particular video and then having to see the lecture content.
Show more
Issue with video player
The split-screen functionality is currently unavailable, preventing users from multitasking efficiently within the app.
The Picture-in-Picture (PiP) mode is not currently supported, restricting users from enjoying a seamless video experience while performing other tasks
An issue has been identified where videos in the app fail to play in fullscreen mode, even when the fullscreen button is clicked. This is a bug that requires immediate attention and resolution.
The Picture-in-Picture (PiP) mode is not currently supported, restricting users from enjoying a seamless video experience while performing other tasks
An issue has been identified where videos in the app fail to play in fullscreen mode, even when the fullscreen button is clicked. This is a bug that requires immediate attention and resolution.
Show more
Bestest staff ever
At first I frustrated a little because of slow response from technical team on emails and not very promising (although they’re working on it),but once I get the what’s app no. of right person from tech team, every problem get solved within 3-5 minutes.
A little request.. plz give correct option or answer with matching explanation in q banks/ pyqs ….double check with faculties if needed
A little request.. plz give correct option or answer with matching explanation in q banks/ pyqs ….double check with faculties if needed
Show more
Difficulty with the latest update of the app
Can you replace the latest update with previous version features cause the new version of the app is not user friendly. The pop up player was quite useful while taking notes in the tab which was removed in the latest update. The screen is not maximised while entering full screen. Forwarding and backwarding video with swiping was also a feature quite useful while watching videos which is removed from latest update of the app. Please make sure to add those features back while releasing next update.
The rating is for the latest version of the app but not for the content.
The rating is for the latest version of the app but not for the content.
Show more
Bugs and feature requested
1) The split-screen functionality is currently unavailable, preventing users from multitasking efficiently within the app.
2) The Picture-in-Picture (PiP) mode is not currently supported, restricting users from enjoying a seamless video experience while performing other tasks.
3) An issue has been identified where videos in the app fail to play in fullscreen mode, even when the fullscreen button is clicked. This is a bug that requires immediate attention and resolution.
4) It is recommended to introduce an additional feature that allows offline access to downloaded lectures. This feature would enable students to access their downloaded videos without requiring an internet connection, thereby facilitating uninterrupted studying sessions. Given the circumstances where internet access is limited or unavailable, such as in libraries, this feature becomes highly valuable to students who have invested in devices like iPads for their academic pursuits. Consequently, it is crucial to prioritize and incorporate this feature into the app's functionality.
Furthermore, it is worth noting that the video lectures and faculty at Egurukul are exceptional, deserving a five-star rating ⭐️⭐️⭐️⭐️⭐️. The dedication and quality of education provided by Egurukul are truly commendable.
2) The Picture-in-Picture (PiP) mode is not currently supported, restricting users from enjoying a seamless video experience while performing other tasks.
3) An issue has been identified where videos in the app fail to play in fullscreen mode, even when the fullscreen button is clicked. This is a bug that requires immediate attention and resolution.
4) It is recommended to introduce an additional feature that allows offline access to downloaded lectures. This feature would enable students to access their downloaded videos without requiring an internet connection, thereby facilitating uninterrupted studying sessions. Given the circumstances where internet access is limited or unavailable, such as in libraries, this feature becomes highly valuable to students who have invested in devices like iPads for their academic pursuits. Consequently, it is crucial to prioritize and incorporate this feature into the app's functionality.
Furthermore, it is worth noting that the video lectures and faculty at Egurukul are exceptional, deserving a five-star rating ⭐️⭐️⭐️⭐️⭐️. The dedication and quality of education provided by Egurukul are truly commendable.
Show more
EGurukul 4.0
I guess it's amazing that finally after waiting for a couple of months the app is finally upgraded to 4.0. It's actually really good like the q bank explanation part and mainly the videos part where we don't have to change settings once if we change it to one video it stays like that till we change it again and it's kinda cool that Dbmci team - Shivani and Akash were helping by responding immediately. And my batch buddy bhavna is also striving to attend each and every bodys queries and the small glitch is change the video to full screen when watching it. That's the only problem I saw till now. Havent used the app completely and will let you know if any problems arises.
Show more
Bookmarks and custom module needs to be fixed!
Hello,
The faculty, the Q- bank is all too good, but:
1. Bookmarks: Too choppy and cannot open them with ease. Bookmarked questions can be made as a new Q bank and can allow the user to solve them again!!. If not, just add a feature to slide to next bookmark rather than going back and waiting for the whole list to load and open another bookmarked question. The process just wastes our valuable time and makes revision impossible from the app!
2. Custom module: Cannot create a module with some filters like bookmarked questions, unattemped questions etc!! This would help us a lot for revising questions effectively.
3. While using 2 devices, sync between the two devices is almost nil. The tests given, the bookmarks, the coins, everything is different in 2 devices tho its a same account!
The faculty, the Q- bank is all too good, but:
1. Bookmarks: Too choppy and cannot open them with ease. Bookmarked questions can be made as a new Q bank and can allow the user to solve them again!!. If not, just add a feature to slide to next bookmark rather than going back and waiting for the whole list to load and open another bookmarked question. The process just wastes our valuable time and makes revision impossible from the app!
2. Custom module: Cannot create a module with some filters like bookmarked questions, unattemped questions etc!! This would help us a lot for revising questions effectively.
3. While using 2 devices, sync between the two devices is almost nil. The tests given, the bookmarks, the coins, everything is different in 2 devices tho its a same account!
Show more
Great teachers bad application
So many great teachers but the app is garbage
Not recommended
I had purchased 1 year subscription plan and paid for the same, but after 3 months app shows plan expired soo many technical issues. So disappointed
App performance
I am using this app since two weeks. The app is good. The facilities are awesome and the app interface is also quite helpful. But I face a problem since my day one of using it. And the problem is it automatically gets minimised while watching videos in it. It irritates a lot because sometimes it happens two to three times while watching a single videos of half an hour duration. Please fix this bug as soon as possible. Thank you.
Show more
Response from developer
Dear Doctor, Request you to please reinstall the app and check. If the issue still persists, please write to us at studentsupport@dbmi.edu.in with your contact details or call us on +919810150067. Happy to help you at the earliest.
Great technical support
I was new to the app and having hard time using it but the technical crew helped me in guiding through it. I had technical issue with my question banks for which I contacted through one of the technical crew member on whatsapp that was given for guidance, Mr. Monu Singh who was very kind. The Issue was fleeting for 30 mins maximum and I got swift reply from them resolving the issue. Thank you!!!
Show more
Response from developer
Dear Doctor! Thank you so much for encouraging star ratings and appreciation. It’s delighted to hear such positive words and it’s always pleasure to serve our users. If you have any other feedback or suggestions, please write to us at studentsupport@dbmi.edu.in. We would love to hear from you!
Account getting frequently suspended
My account is getting suspended again and again for no apparent reason
Please get this issue solve ASAP cause it’s disturbing my studies as the application gets suspended when I log it on my 2 devices.
Please enable 2 devices log in
You guys literally advertise that you have 2 device log in
Then why don’t you follow it
My I’d got suspended 4 time is 2 weeks
It’s very troublesome please get it solved
I’m the only one using this app in my college cause I love the faculties every one else uses marrow
And I don’t recommend it to anyone to my juniors too only cause of the technical glitches
This institute has great future online only if they get this application upgraded other wise the hardwork of so many great teachers would be in vain
Even marrow and other platform provides 2 devices
Best faculty but very poor applications specially for the live DBMCI
Thanking you in advance for solving this issue
Please get this issue solve ASAP cause it’s disturbing my studies as the application gets suspended when I log it on my 2 devices.
Please enable 2 devices log in
You guys literally advertise that you have 2 device log in
Then why don’t you follow it
My I’d got suspended 4 time is 2 weeks
It’s very troublesome please get it solved
I’m the only one using this app in my college cause I love the faculties every one else uses marrow
And I don’t recommend it to anyone to my juniors too only cause of the technical glitches
This institute has great future online only if they get this application upgraded other wise the hardwork of so many great teachers would be in vain
Even marrow and other platform provides 2 devices
Best faculty but very poor applications specially for the live DBMCI
Thanking you in advance for solving this issue
Show more
Response from developer
Dear Doctor, Request you please check as the issue have been resolved. Please share your contact details with us as we've multiple accounts from the same name. If the issue still persists, please write to us at studentsupport@dbmi.edu.in with your contact details or call us on +917678631155. Happy to help you the earliest.
Very productive apps
I am very happy with this apps and specially thanks to Amrit Kaur teams. Help me lots during any problems arises in apps and resolve within mins. Thank you
Response from developer
Dear Doctor! Thank you very much for encouraging star ratings and valuable feedback. Enjoy reading and keep supporting us. If you have any other feedback or suggestions, please write to us at studentsupport@dbmi.edu.in with your contact details or call us on +917678631155. We would love to hear from you!
One of the best apps for PG prep
The highlight of Bhatia or eGurukul is definitely the faculty. I can’t even name specific teachers because all of them are great. Thorough explanation from each and everyone of them covering all subjects is really top notch. There may be few technical difficulties with the app or subscription but they were resolved by contacting the helpline, Ms. Manisha Mehta has kind and patient in dealing with my problem and it was resolved soon. Also special thanks to Dr. Sushil Vijay sir our batch coordinator to always be in touch with us and all the faculty for their motivation.
Show more
Response from developer
Dear Doctor! Thank you so much for encouraging star ratings and appreciation. It’s delighted to hear such positive words and it’s always pleasure to serve our users. If you have any other feedback or suggestions, please write to us at studentsupport@dbmi.edu.in. We would love to hear from you!
App is very poor, needed to be fixed, optimised
Content is absolutely great, but the app is literally poor.
1)Its stuck a lot of times whenever I minimise it and then wanted it to maximise again. We face a Very poor experience which we are tolerating bcz of the content. Paid courses should also accounts for better experience not only content alone.
2)Poorly optimised for split screen view because of which I face a lot of issues using it with goodnotes 5.
3)incomplete videos are not seen in the main page.
Though I’m having a very good internet connection it delays to load
4) sometimes I have to restart 2-3 times to use it in between a video time absolutely disgusting 🤢!!!
Generally apps of IPADOS offers a great experience but it is not at any aspect. Solely because of the content me n others r still using it. A exam oriented platform should take care of these problems , its wastes time a lot and feels irritating.
Wishing that it should be taken as a constructive criticism and expecting major improvements soon.
1)Its stuck a lot of times whenever I minimise it and then wanted it to maximise again. We face a Very poor experience which we are tolerating bcz of the content. Paid courses should also accounts for better experience not only content alone.
2)Poorly optimised for split screen view because of which I face a lot of issues using it with goodnotes 5.
3)incomplete videos are not seen in the main page.
Though I’m having a very good internet connection it delays to load
4) sometimes I have to restart 2-3 times to use it in between a video time absolutely disgusting 🤢!!!
Generally apps of IPADOS offers a great experience but it is not at any aspect. Solely because of the content me n others r still using it. A exam oriented platform should take care of these problems , its wastes time a lot and feels irritating.
Wishing that it should be taken as a constructive criticism and expecting major improvements soon.
Show more
Response from developer
Dear Doctor, Request you please update the application from the apple store to the latest version 2.23 and then check. If the issue still persists, please write to us at studentsupport@dbmi.edu.in with your contact details or call us on +917678631155. Happy to help you the earliest.
Doesn't work on hostel WiFi
I am a hostel student and this app doesn't work on hostel WiFi moreover it consumes a get of data which makes it very unaffordable on cellular data. please look into the issues. Also, the videos sometimes lag. The audio keeps on playing & the video stops. The vides all good but it is very tiresome to continuously fiddle with technical issues. I have also used other apps which have a much better interface. Also the notes & videos sometimes cannot be viewed together.
Show more
Response from developer
Dear Doctor, We apologize for the inconvenience caused to you. We did not find any account by this name on our database. If you are facing any issue in application kindly share your contact details or contact us on egurukulsupport@dbmi.edu.in or call us on 7678631155. We will be glad to help you.
It’s like diamonds embedded in a rusted iron ring
The content is good, teachers are excellent and the question bank is just so much helpful. But all of this makes no sense as the app comes with crappy UI. Every time my eyes wander over my iPad, the useless and buggy UI pops up in my memory and spoils my mood. I’m better off studying myself. Waste of money. I’m using iPad Pro 2020, I don’t think processing speed is a limit. Hire better developers! I’ve waited months for improvement, yet there’s none. The website is as useless, it’s so limited and counter intuitive. The content is so precious, but the implementation is absolute trash. I’m ranting because the app could have been so much better. Even bankrupt startups have better websites and optimised apps. The experience is bad because of pure ignorance. Kindly take a note.
Show more
Response from developer
Dear Doctor, Request you please update the application and then try again. If the issue still persists please write to us at egurukulsupport@dbmi.edu.in with your contact details or call us on +917678631155. Happy to help you at the earliest.
M
Beautifully created and designed It Helped me a lot everybody should download it .
Good app
This app has really good content. Helped gain understanding 👍🏼
Response from developer
Dear Doctor! Thank you so much for encouraging star ratings and appreciation. It’s delighted to hear such positive words and it’s always pleasure to serve our users. If you have any other feedback or suggestions, please write to us at egurukulsupport@dbmi.edu.in. We would love to hear from you!
