eKeypad ISY User Reviews

Name: eKeypad ISY
Rating: 2.1 (7 reviews)

eKeypad ISY

eKeypad Mobile Solutions LLC

🔧 Utilities

🌟 Lifestyle

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Crash

My app suddenly won’t work anymore. It loads and then the screen goes blank and then disappears.

Roelof07

6 years ago

Each update worse than the previous

Seriously... do you not test your software before you release it??!! With every update, the program won’t recognize my previous configuration and restored backups get an error! This is so amateur! I’d give this a rating of ZERO.

Dbm.in.edm

7 years ago

Lots of fixes

I am very happy with this update. Quicker and all the glitches seem to be fixed. Working well with ISY ver 5.x

Sculptor of light

8 years ago

Response from developer

We encourage anyone experiencing issues to contact us. You can reach support from within the application, by emailing us directly at support@ekeypad.net or by using the form on our web site. We will be happy to help you identify the source of the problem and help you fix the issue. We will also provide suggestions on how you can prevent it from occurring again. The eKeypad connection to your equipment should be very stable. However, a properly working system involves multiple components. Not only eKeypad, but also your automation/alarm/video equipment and the computer networks they are connected to. We have a lot of experience with these different areas and are always available to help you achieve a more reliable solution. Please do not assume we are aware of any issues you are experiencing. While we do test each release extensively, if we miss anything we want to know as soon as possible. We are also always interested in expanding our testing group, if you are interested please contact us at support@ekeypad.net.

V3.0.28 Defective

The control section for Lights has disappeared in this version which means all the individual Insteon devices are gone. The only control still available are Scenes and Programs. The App is pretty much useless to me now. I've heard from the Developer that they're trying to push out a new version. Let's hope so to fix this otherwise pretty cool and functional program.

vbphil

9 years ago

Today's update broke the app!

Lights tab is now missing! Can't control lights or add to Favorites! Boo! Useless app now!

draudio801

9 years ago

Terrible

The user interface is cryptic, and does not conform to most normal iPhone/iPad conventions. The entire in-app help and documentation is a link to their website. The website documentation is an FAQ blog with about ten relatively inane entries. Controlling individual lights and appliances does not work at all, there's an expanding tab for them, but its always empty and grey. It doesn't even list them. If you have already set up scenes via the ISY's java interface, then you can get a listing of them in this app. You can even turn scenes on or off, or dim them. However, you cannot see the current state of the scene, see the scene's members, nor edit the scene.

Doke2

11 years ago

Response from developer

We recognize that no interface will by ideal for everyone. Because of this, eKeypad offers an extensive set of customization options allowing you to adapt eKeypad to your needs. We will be happy to help guide you in this area if necessary. Please contact us via support from within the application, by emailing us directly at support@ekeypad.net or by using the form on our web site. Our web site, FAQ blog is focused on the most frequent questions we receive through support. In addition to this, we provide a documents section with downloads for guides/overviews of eKeypad. We also host a Youtube channel with video walk throughs. If none of these sources answer your question please reach out to support@ekeypad.net and we will be happy to help with more specific information. If you are encountering issues with the operation of the application, we strongly urge you to contact support. We can help you identify the source of the problem and help you fix the issue. We can also provide recommendations on how you can prevent the issue from occurring again. The eKeypad connection to your equipment should be very stable. However, a properly working system involves multiple components. Not only eKeypad, but also your automation/alarm/video equipment and the computer networks they are connected to. We have a lot of experience in these areas and are always available to help you achieve a more reliable solution.

Great ISY app

Really easy app with high WAF once setup.
Auto detect of local vs. WAN works seamlessly.
Great feature set and integration into other apps as well.

Texborn

11 years ago

Great ISY Control

This is a well designed app to control my ISY home system. The screen designs are well constructed and provide robust controls of all my devices, scenes, and actions. I paid a lot more for other apps to control my ISY that frankly do much less !

SBSII

12 years ago

Good, but no support for ISY ZWave locks

Like the program a lot. One exception is the only way to control ZWave locks on the ISY is by building programs that will manually lock and unlock based on the execution of a Then or Else statement

DIY-Guy

12 years ago

Unbelievable Support

Response has been quick, accurate, informative, and offered a solution that actually worked! If you're like me, I'm sure you've made other frustrating support calls only to get the run around with no solution after hours of being in contact.

I thought that after I dished out the cash I'd be left on an island, but months and months after I'm still getting the support as and when I need it. The support I get alone is worth at least half of the price.

Excellent job. Excellent product.

CGY Reader

14 years ago

Misleading..

The first screen shot in iTunes is of a blueprint interface.. The dev. forgot to mention this is a separate purchase you can make in-app for $45 yet there is no mention of this anywhere in iTunes..

Intentionally misleading... You should make this extra 'free' as it would have affected my purchase decision. You did not deliver everything you implied to be selling.

Update - The developer has been quick to respond and this was an apparent oversight, the blueprint image has been updated with the optional notice. Fair enough.

Kokal

15 years ago

Awesome App and Excellent Support

This app is full of features and has great ways to customize the interface to your ISY the way you like it. I have been using it for over 1.5 years now and I still love it and use it daily. The support is above and beyond what I expected and well worth the high price of the app.

My only regret is that I didn't pay extra and opt for the Pro version since I am now installing an M1 Gold panel in my house and (for the same price of the ISY and M1 module) I could've gotten the app that includes all of the other add-ons too. So, if you are even remotely thinking about getting even just one of the other systems in the future, do your self a favor and spend the $99 for the eKeypad Pro.

BLombardi

15 years ago

$45 for broken software...

I bought this application under the premise that it was the best thing out there for ISY-99i integration and remote access from the iPhone. Oh, how wrong I was.

The application itself is not very intuitive. First, it doesn't auto-discover the ISY installed in your network so you have to manually enter in the Local IP address of the device.

Next, the remote access piece is a complete joke. It tells you it doesn't work but doesn't offer anything else but that.

Finally, and more importantly, the application is flakey. Right now, I tap the icon to launch it, the splash screen comes up and then it goes back to the iPhone home screen.

As a side note, there is no documentation to support this so in short, don't waste $45 on this POS.

I'm not sure why the other reviews are so gleaming this is one of the worst applications I ever bought on iTunes.

gworosylo

15 years ago

Great app!

I am using this app with my Isy and it's amazing. A completely professional app allowing you access to your Isy from a very customizable interface for both iPad and iPhone. It is on the expensive side of applications, but when I reviewed the apps for this purpose I decided to take the plunge and give this one a shot since it looked like the best I was really happy to find that this application was best of breed, and it was certainly worth every penny. In addition I am very pleased to find that the developer is super responsive and quick to respond to support requests.

Simon_Seys

15 years ago

Excellent product

Excellent... Customer support is always there to answer your questions...

HP@

16 years ago

If you have an ISY and an iPhone, you must get this.

This ap is everything I expected and more. Once you get over the thrill of opening your garage door from your iPhone you will soon realise that this ap is actually useful. Now I want to go buy a thermostat!

There was no documentation at the time I wrote this, but you really don't need any. Pretty straightforward. You will need the IP address of your ISY, the port number, your user name and password. Use the Help/About dialog from the ISY administrative console to discover your IP and port number.

Paul & Eva

16 years ago

Home Control

This application was very easy to set up and I had it working in 5 minutes. It automatically pulls all of the devices and scenes that I have programmed in my ISY right to my phone. I highly recommended if you own an ISY.

Automation Steve