Troublemaker
Every time it does an upgrade on the app something goes very wrong. Eg. Can’t input tips, some items go missing when printing receipts, some items did not have taxes, some items modifications were messed up, the prices of some items are messed up. Couldn’t submit settlement……. It can go on and on and on……… A note to the support team: PLEASE DON’T UPGRADE YOUR SYSTEMS, JUST LEAVE IT ALONE!!!! What’s the point of upgrading when you cause frustrations???!!!
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Losing Game
This is a horrible program customer service is a complete failure these are criminals ; they will shut down your restaurant like fast no service will come to your rescue don’t waste your money
Works great
Works great
TALECH IS CRIMINAL!
The executives of this company need to be thrown in jail for fraud. Nothing short of criminal for this scam of a system. Has never worked properly in the 4 years I’ve had it. Crashes, fails to communicate with merchant card reader, lost 3 years of sales data (which was inaccurate at best but at least better than what is now non-existent). I would have switched years ago if we didn’t have 10k of our different products in the system. Total loss to start over. If you are reading this and have same issues, let’s file class action. I can’t go it alone.
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Horrible program
Stay away from talech. Their programming Is horrible. Full of bugs. Tech support is useless unless you are trying to do something simple like a price change. They promise the world and deliver nothing. My system has been down for 4 days and they don’t care. They schedule a time to call and then don’t call. DO NOT GET TALECH.
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Totally Unprofessional
This company continues to produce updates that cripple a business for weeks until they can resolve them. Run to any other system you can
glitchy and slow
we have had countless problems with this software since day one. i do not recommend
terrible customer support
they have supposedly sent us a card reader weeks ago and just now called for a serial number to ship the reader.. what a joke. thousands lost in processing fees and angey customers trying to get refunds.
Absolutely Awful
This app is terrible for retail and their online system and site is ugly and a joke. Constant organizational frustrations within the inventory. We are stuck with this app because our company is too cheap to upgrade to Shopify, which we BEGGED them to do.
Avoid Talech, Terrible Support & Glitches
If you’re a restaurant business, avoid using talech. They are partnered with Elavon and both of these companies are a nightmare to deal with. Talech uses a payment processor called POYNT Terminal and this machine constantly needs to be manually reconnected to the Talech app. You cannot process returns because the functionality is completely broken. If you call Talech support they will run you through the same steps to connect and reconnect but this doesn’t help when the software feature is completely broken. If they do happen to raise your issue to tier 2, you won’t hear from them for mouths, I have a ticket raised where 50% of customers cannot pay online through the online ordering system. The Cash register will randomly stop working and you have to go through a series of steps to restart it. Talech has no answer to this. The biggest nightmare has been the integration between the payment processor POYNT. Unfortunately we are tied into a 3 year agreement. Save your money and headache go with Square or Clover. The only positive thing about this is the easy to use interface.
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Fix
Here’s a fix if the update isn’t working. Uninstall the app and then try it again, it worked for me
Zero stars worst ever for Restaurant Bar
All workers hate it. You lose revenue from orders not sending correctly do not get this system it’s horrible
Terrible
Worst customer service ever
Restaurants wanting online ordering....just don’t with Talech
The customer service for minor things is ok but if you are hoping for online ordering and payment option run as far away as you can. So many issues I’ll try to list a few key points that should be “common sense” this app is lacking.
1. Do you offer delivery? DONT USE THIS APP. You can not control your delivery boundaries so anyone from anywhere can make an order. There is nowhere to place a disclaimer such as a delivery boundary either. (refund policy, terms and conditions fields are all unusable also)
2. Does you restaurant offer different hours for delivery from your store front? DONT USE THIS APP. It’s all or nothing with Talech. You CANNOT have different hours for delivery and in store.
3. Do you ever close? Sure you do, but with the Talech app even though they ask you to input your restaurant hours the online cart never closes, so late night Larry can make an order online and if he’s not watching the delivery timeline he’ll being impatiently waiting you to show up...imagine how angry he will be when he discovers he prepaid online for an order he won’t get until the next business day.
4. Taking prepayment online to avoid your staff from having to carry a portable debit machine (especially now with social distancing people do not want to touch a machine) DONT even get me started on what a cluster this option was to set up....in fact over a month later it’s still not working as promised. Online debit payment using a CC backed Debit card is apparently possible but no one can seem to figure out how to make it so.
LASTLY (not really last I have so many other issues but this list is already too long) Talech is owned by Elevon but the two companies do not work well together and are very quick to point the finger at the other when there is an issue leaving you as a customer feeling like a child in the middle of a divorce waiting MONTHS (one issue took 4 months) for anything to resolve.
1. Do you offer delivery? DONT USE THIS APP. You can not control your delivery boundaries so anyone from anywhere can make an order. There is nowhere to place a disclaimer such as a delivery boundary either. (refund policy, terms and conditions fields are all unusable also)
2. Does you restaurant offer different hours for delivery from your store front? DONT USE THIS APP. It’s all or nothing with Talech. You CANNOT have different hours for delivery and in store.
3. Do you ever close? Sure you do, but with the Talech app even though they ask you to input your restaurant hours the online cart never closes, so late night Larry can make an order online and if he’s not watching the delivery timeline he’ll being impatiently waiting you to show up...imagine how angry he will be when he discovers he prepaid online for an order he won’t get until the next business day.
4. Taking prepayment online to avoid your staff from having to carry a portable debit machine (especially now with social distancing people do not want to touch a machine) DONT even get me started on what a cluster this option was to set up....in fact over a month later it’s still not working as promised. Online debit payment using a CC backed Debit card is apparently possible but no one can seem to figure out how to make it so.
LASTLY (not really last I have so many other issues but this list is already too long) Talech is owned by Elevon but the two companies do not work well together and are very quick to point the finger at the other when there is an issue leaving you as a customer feeling like a child in the middle of a divorce waiting MONTHS (one issue took 4 months) for anything to resolve.
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No working labor calculator....
Tragic failure of an app
Good for children’s side of street lemonade for 5¢ stand though
Good for children’s side of street lemonade for 5¢ stand though
Great app
Best iPad POS system for small and medium sized businesses including restaurants and service industries. their service is quick satisfied and they are always there for you
Use this company and go out of business
This company is a scam and will put you out of business. They blame their partners for their inefficiencies
Full of bugs, tech support is not experienced
This software is constantly suffering from programming bugs. Even when a new version has bugs, they don’t roll back to the old version and force you to wait weeks for them to be fixed. Calling tech support is useless, none of them have experience with the software and they offer little help. After 2 years we have outgrown this basic program and we are working on switching to more professional software ASAP.
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Take him
So so to use good for a food truck, or mom and pop restaurant
Great Customer Support
This is an easy to use system and the customer support is great. Lots of cool features that help our bartenders. Customers love the ease of checking out. Best system we have ever used by far!
