ET
It’s great to get around but good luck getting off
Dump the Bird this ride wins
I have been a Byrd member for over 8yrs. They stuck by comparison. These bikes are modern, they ride well, unlike the Byrd, old, dies, won’t start ruined the entire experience. 🙏❤️
Día familiar
Me encantó mucho primera vez usándolo y súper fácil para entender y usar
Experiencia pésima
El día ayer mis amigos y yo decidimos rentar estas scooters para pasar una buena experiencia y cuando las prendimos corrimos un minuto y luego de ahí las scooters empezaron a sonar y no querían correr intentamos movernos porque la aplicación nos decía eso y seguía con que no querían correr.
Hay mejores aplicaciones donde la experiencia será mejor que con esta.
Hay mejores aplicaciones donde la experiencia será mejor que con esta.
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Will take your money
Customer service is nonexistent, haven’t been able to get leftover money in account back. I won’t be in that country any time soon and it’s the only place you can use it.
Stole money
Stole $45 and now won’t let me log in
HORRIBLE! DO NOT RIDE
After downloading the app I added $15, and the app started having major issues. It wouldn’t allow me to scan the scooter several times, I had to ring a scooter just to start a ride. Then the scooter never worked! Now I can’t get my money back and when I deleted the app and tried again it wouldn’t even send a code to my phone. -10/10 would not recommend. I wish they’d just give you your money back once you cancel, or at least state that they don’t!
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Unsatisfying experience
What kind of app has a character limit on the email bar? My email is a bit long but not too much and it wouldn’t let me add my whole email so I had to create another email. On top of that, I wanted to ride with my buddy so I decided to scan two scooters. Of course I had to pay for the 15$ fee. I had to put two phone numbers. I scanned one and it worked fine but then I scanned the other and it kept saying error but it wouldn’t tell me why. I kept pressing the help button and scanning the QR code so that it wouldn’t hopefully allow the vehicle to unlock but nothing happened. The help button does not work and has no function. Eventually we just settled on going with the bird scooter instead which was a way better experience than this garbage. Not only did it steal more than 15$ from me but it also provided no help service whatsoever. Would not recommend to anyone.
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Customer Service
Up loaded $30 to rent scooter but ended up not being able to rent a scooter due to all available scooter being low on battery . attempted to contact customer services via WhatsApp and email for a reimbursement of $30 load on to account because they do not have a customer service phone number . It has been two weeks now no one has responded to the email I sent , the WhatsApp message shows it was read but they have yet to respond that either .
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Took money without my confirmation
They took almost $30 to out in my wallet on the app and kept refilling the wallet. Even though I wasn’t going to ride anymore. When you try to contact them, they won’t respond. I emailed them, did the online chat, and message them on what’s app all like they said on their website. No response to anything. This is fraudulent
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Scam
Scam, app freeze impossible to do anything after paying
Money
Once you put money in your account on the app, it will not let you take it out.
Mala experiencia con los cobros
Usé esta app para alquilar scooters, pero me cobraron dos veces y no aplicaron el saldo de mi billetera digital. Al contactar con soporte, no ofrecieron una solución clara. Tuve que disputar el cargo con mi banco para recuperar mi dinero. Además, el auto-refill puede hacer que te cobren sin que te des cuenta. No recomiendo esta app, revisen bien sus cobros antes de usarla.
Ha
I used this app to rent scooters, but they charged me twice and didn't apply my digital wallet balance. When I contacted support, they didn't offer a clear solution. I had to dispute the charge with my bank to get my money back. Also, auto-refill can cause you to be charged without realizing it. I don't recommend this app, check their charges carefully before using it.
Ha
I used this app to rent scooters, but they charged me twice and didn't apply my digital wallet balance. When I contacted support, they didn't offer a clear solution. I had to dispute the charge with my bank to get my money back. Also, auto-refill can cause you to be charged without realizing it. I don't recommend this app, check their charges carefully before using it.
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Worst Experience Ever! ❌
I rented a scooter for a few minutes, but when I tried to end the ride, the app wouldn’t let me lock it. I went to an authorized parking area, yet it kept saying I was in a restricted zone. There was no way to contact customer service, and I spent almost an hour trying to fix the issue. In the end, I was charged way more for a service I barely used. Terrible experience and awful customer support.
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Doesn’t let you delete your credit card of the system
Doesn’t let you delete your credit card of the system
Service is scam
Used this in San Juan. You have to pre-pay which is $15 minimum. Limited area to travel. You cannot use all of prepaid money. Won’t recommend.
Super good
Great ride
Terrible !!
The app is very user friendly
Illegal scam tactics to steal your money
Horrible experience first they trick you into paying up front a minimum of $15 by making it appear like that’s the only option only to find out later you could have just paid for the actual usage. Then web. You try to return the scooter the app freezes and keeps charging you. Is this the only way they can make enough money? How is this legal?
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Would not lock/end ride
We rented scooters for less than 10 mins before realizing that one of them was not working. We went to a blue parking area yet the app would NOT let us lock. Kept saying it was in a restricted area which it wasn’t. There is NO one to contact, no customer service. We tried for over an hour to lock our two scooters before they finally locked. Costed us way more money than expected for an hour we didn’t even get to use. HIGHLY disappointed
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