Be careful! Before subscribing read this!
It is a complete waste of money. Before you sign up, they pester you relentlessly, promising the best deals and citing specific resorts and hotels; yet, after subscribing, you are shocked to find it impossible to actually book them because they aren't available, even if you try to book a month in advance. It is incredibly frustrating to feel like you have been duped and taken for a fool. Unfortunately, there is nothing to keep these companies in check. So don’t get fooled like I did; don't sign up.
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Very disappointing experience.
Very disappointing experience. I purchased an Elite membership expecting to enjoy the advertised benefits, but so far I have been unable to use them.
My first booking for a hotel stay was cancelled due to “unavailability.” I gave the service another chance and later tried to book a complimentary dining voucher for two. Once again, the booking was cancelled, this time due to “limited availability.” However, when I contacted the restaurant directly, they confirmed that availability actually existed on the requested date.
What’s the point of paying for a membership if bookings are repeatedly cancelled when there appears to be availability? The whole experience has been frustrating, time-consuming, and misleading.
Customer confidence depends on transparency and reliability, and unfortunately my experience has been the exact opposite. I would not recommend this membership based on my experience and have requested a refund.
My first booking for a hotel stay was cancelled due to “unavailability.” I gave the service another chance and later tried to book a complimentary dining voucher for two. Once again, the booking was cancelled, this time due to “limited availability.” However, when I contacted the restaurant directly, they confirmed that availability actually existed on the requested date.
What’s the point of paying for a membership if bookings are repeatedly cancelled when there appears to be availability? The whole experience has been frustrating, time-consuming, and misleading.
Customer confidence depends on transparency and reliability, and unfortunately my experience has been the exact opposite. I would not recommend this membership based on my experience and have requested a refund.
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Disappointing Experience After Signup
I signed up on 11 May after being presented with benefits that sounded far more comprehensive during the sales process. After reviewing the actual inclusions and limitations afterward, I found the package significantly less valuable than represented. Important restrictions were not clearly explained before payment. I requested cancellation shortly after due to misleading expectations and disappointing transparency. I recommend future customers carefully review all terms and limitations before signing.
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Very good app
Love it! I use the 50% discount on weekly basis and the beach club access. Worth the money!
Gets worse each year
This eliteclub membership is really a waste of money this year. The quality of the hotels and restaurants is embarrassing. This will be my last year.
The app is a horrible bug where the keyboard covers the text box on various pages, which has been reported, but never fixed.
The app is a horrible bug where the keyboard covers the text box on various pages, which has been reported, but never fixed.
Complete scam - stay away
We were contacted directly by someone claiming to represent JA Resorts and convinced to sign up for this “elite” membership with promises of free night stays and exclusive offers. A full year later, we haven’t been able to book a single night. Every time we try, we’re told there’s no availability—no matter the date, no matter how far in advance we ask.
That’s if they even respond. Most of the time, emails and calls go completely unanswered. It’s become clear that this membership is just a bait-and-switch tactic to collect fees with no intention of delivering the promised value.
Extremely disappointing and dishonest. Save your money.
That’s if they even respond. Most of the time, emails and calls go completely unanswered. It’s become clear that this membership is just a bait-and-switch tactic to collect fees with no intention of delivering the promised value.
Extremely disappointing and dishonest. Save your money.
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Extremely Disappointing Experience — Not Worth It
I really regret subscribing to EliteClub. The app is not user-friendly at all, and using it feels like a trap. We paid for the membership thinking it would make things easier, but instead, we constantly had to contact someone for help — almost like begging to get the benefits we already paid for.
Most of the offers and hotels are never available unless you book months in advance, and when you finally find something, it’s not even worth it. The whole experience was frustrating and disappointing. Definitely not the premium service they promise. And if you see good reviews it’s because they push you to write it and get some benefit that are not worth it
Most of the offers and hotels are never available unless you book months in advance, and when you finally find something, it’s not even worth it. The whole experience was frustrating and disappointing. Definitely not the premium service they promise. And if you see good reviews it’s because they push you to write it and get some benefit that are not worth it
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VERY BAD EXPERIENCE
Eliteclub is a vey BAD app and subscription, it’s absolutely not worth the money. You cannot find any never find any available reservations, even if you plan a long time in advance. The after sales service is terrible. At the first, they just focus on selling the app, but once you subscribe there is no real support at all. They just tell you to communicate online and no one actually helps.
I don’t recommend it at all, don’t waste your time or money on this App.
I don’t recommend it at all, don’t waste your time or money on this App.
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Very Disappointed
I’ve been trying for a year to book one night in a good hotel, and twice my confirmed bookings were cancelled by the app—even though I booked a month in advance. Saying it’s due to high season is not acceptable. There’s no benefit in using the app if I can’t trust that my booking will be honored
Complete scam - stay away
We were contacted directly by someone claiming to represent JA Resorts and convinced to sign up for this “elite” membership with promises of free night stays and exclusive offers. A full year later, we haven’t been able to book a single night. Every time we try, we’re told there’s no availability—no matter the date, no matter how far in advance we ask.
That’s if they even respond. Most of the time, emails and calls go completely unanswered. It’s become clear that this membership is just a bait-and-switch tactic to collect fees with no intention of delivering the promised value.
Extremely disappointing and dishonest. Save your money.
That’s if they even respond. Most of the time, emails and calls go completely unanswered. It’s become clear that this membership is just a bait-and-switch tactic to collect fees with no intention of delivering the promised value.
Extremely disappointing and dishonest. Save your money.
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Response from developer
We regret to hear about your experience and take your concerns seriously. Please contact us at +971 800eliteclub or email: support@eliteclub.global, so we can look into your case and assist you further. Ensuring your satisfaction remains our priority.
Excellent app
Very easy to use and very rewarding!
2025
We are happy with service and offer we have it during the last 2 years
Thanks for Nada to follow up and will definitely going ahead for the renewal
Thanks for Nada to follow up and will definitely going ahead for the renewal
Feedback
I’ve been using the Elite club app for a while now, and I’m genuinely impressed with the quality of the service and the amazing value it offers. The vouchers available through the app have helped me enjoy fantastic discounts at some of my favorite places, making every experience even better.
I would also like to give special thanks to Ms. Ghenwa for her outstanding support. She has been incredibly helpful, professional, and patient in answering all my questions and guiding me through the process. Her assistance made my experience even smoother and more enjoyable.
Thank you to the Elite Club team and to Ms. Ghenwa for the excellent service — I highly recommend this app to anyone looking to save while enjoying top-quality experiences
I would also like to give special thanks to Ms. Ghenwa for her outstanding support. She has been incredibly helpful, professional, and patient in answering all my questions and guiding me through the process. Her assistance made my experience even smoother and more enjoyable.
Thank you to the Elite Club team and to Ms. Ghenwa for the excellent service — I highly recommend this app to anyone looking to save while enjoying top-quality experiences
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A Heartfelt Thank You to Elite Club and the Team Behind Our Journey
Using the Elite Club app has been an incredibly smooth and enjoyable experience. The interface is user-friendly, intuitive, and thoughtfully designed to make everything easy to access and navigate. Whether it’s tracking progress, booking services, or staying connected, the app handles it all effortlessly.
What truly makes our journey special is Jackleen Dib who has been with us from the very beginning—over 4 years now. Her dedication, professionalism, and unwavering support have played a huge part in our continued success. She’s not just a team member; she’s become a vital part of our story.
We’d also like to express our heartfelt gratitude to Brahim Yaghi for his consistent support and commitment. His contributions have been instrumental and deeply appreciated.
Thank you, Elite Club, for a great platform—and thank you, Jackline and Brahmin, for walking this road with us since day one.
What truly makes our journey special is Jackleen Dib who has been with us from the very beginning—over 4 years now. Her dedication, professionalism, and unwavering support have played a huge part in our continued success. She’s not just a team member; she’s become a vital part of our story.
We’d also like to express our heartfelt gratitude to Brahim Yaghi for his consistent support and commitment. His contributions have been instrumental and deeply appreciated.
Thank you, Elite Club, for a great platform—and thank you, Jackline and Brahmin, for walking this road with us since day one.
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Great Value
Been a member for a few years now and this is great value for money if you are a couple or family that likes going out to the pool, restaurants and staycations.
Elite club review
Joining The Elite Club has been a fantastic decision. The membership gives you access to top-quality beaches and pools, making it easy to enjoy great moments without the hassle. It’s efficient, cost-effective, and ideal for anyone who enjoys comfort and flexibility.
A special thank you to Laurent Khalifa, who’s consistently reliable and ready to assist whenever needed. His support adds real value to the experience.
A special thank you to Laurent Khalifa, who’s consistently reliable and ready to assist whenever needed. His support adds real value to the experience.
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⭐️⭐️⭐️⭐️⭐️
I used Elite club for the past 3 months and it's really beneficial. The service can help you get discounts in many restaurants and hotels all over U.A.E , it's easy to use and the customer service is very helpful and professional.
Great programme
My family and I love elite club. Great value for money and lots of lovely family time at our fingertips
Member
I recently availed the membership and all I can say is it is worth it!! From the hotel booking to food voucher everything is so easy as they are going to assist you with the procedure! Especial mention to Laurent Khalife for the help in getting the membership. I recommend this membership as it has a lot of benefits to offer :)
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Review
Extremely satisfied with the subscription and especially Stephanie whose services are amazing and she’s super supportive and responsive and she’s the reason I bought another subscription. Kudos to Stephanie 🙌🏻
