This App Has Gotten Ridiculously Worse
I’ve been using this app for almost 2 years, and it has honestly gotten worse and worse. What used to be a convenient way to order food has become incredibly frustrating and unreliable.
It’s 1:30 PM, and I checked 10 restaurants on the app. 7 out of 10 are showing as closed. Seven. At 1:30 in the afternoon.
And here’s the ridiculous part: I actually went to check some of them myself.
For example, I checked Fresh Food Market on the app, and it said “Closed.” I then went there myself, only to find that the restaurant was open. So the app is confidently telling customers that businesses are closed when they’re actually operating.
And it doesn’t stop there. Even when a restaurant is listed as open, most of the items on its menu aren’t actually available. You can spend time browsing, find something you want, and then discover that it can’t be ordered anyway.
At this point, what exactly is the app supposed to be doing? If the restaurant status is inaccurate and the menus are inaccurate, the two most basic pieces of information a delivery app needs to provide are completely unreliable.
I’ve given this app almost two years of use, and watching the quality decline this much is genuinely disappointing. Customers shouldn’t have to physically visit restaurants to verify whether the app is lying about their opening status.
7 out of 10 restaurants showing as closed at 1:30 PM, while some are literally open in real life, is unacceptable. This isn’t a small technical issue — it makes the entire service frustrating and defeats the purpose of using a delivery app in the first place.
1 star. If I could give zero, I would. The app desperately needs to fix its restaurant availability and menu information.
It’s 1:30 PM, and I checked 10 restaurants on the app. 7 out of 10 are showing as closed. Seven. At 1:30 in the afternoon.
And here’s the ridiculous part: I actually went to check some of them myself.
For example, I checked Fresh Food Market on the app, and it said “Closed.” I then went there myself, only to find that the restaurant was open. So the app is confidently telling customers that businesses are closed when they’re actually operating.
And it doesn’t stop there. Even when a restaurant is listed as open, most of the items on its menu aren’t actually available. You can spend time browsing, find something you want, and then discover that it can’t be ordered anyway.
At this point, what exactly is the app supposed to be doing? If the restaurant status is inaccurate and the menus are inaccurate, the two most basic pieces of information a delivery app needs to provide are completely unreliable.
I’ve given this app almost two years of use, and watching the quality decline this much is genuinely disappointing. Customers shouldn’t have to physically visit restaurants to verify whether the app is lying about their opening status.
7 out of 10 restaurants showing as closed at 1:30 PM, while some are literally open in real life, is unacceptable. This isn’t a small technical issue — it makes the entire service frustrating and defeats the purpose of using a delivery app in the first place.
1 star. If I could give zero, I would. The app desperately needs to fix its restaurant availability and menu information.
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Absolutely Useless
Customer service is so horrible i am in shock of how incompetent and RUDE agents are!!!! After years of using the app, and the website before. I am deleting it now because of the amount of rudeness I received from the team. Absolutely ridiculous.
Worst food delivery app
Worst app, worst customer support. talabat is way better than you
الاسكندرية
الاكواد البرنامج غير صحيحه
لا يوجد خدمة عملاء عند الحاجة
المساعدة و خدمة العملاء لا تعمل في التطبيق، طالما استلمت الأورد فما فيش مجال اشتكي من اي خطأ
Terrible customer support service
Horrible customer support- no resolution to my issue. Unable to send a message to reach out to anyone for help. Was the only one vouching for this app and always used it. Safe to say i will NOT be using it again - def going to talabat who have superior customer support.
تطبيق سيئ جدا
تم الطلب من مطعم بازوكا ومكتوب التوصيل خلال ٤٥ دقيقة ولكن تجاوز ساعة ونصف وعند التواصل مع خدمة العملاء لم يتم عمل اي شيئ
زبالة
اقل ما يقال انه زباله أوحش تطبيق مطاعم على الإطلاق
No way to contact any one when u have a problem
The chat is not working
U can’t contact a customer support if there is a problem with an order like now the order is late and the restaurant phone number is not working and the support chat boat was never in order so how useless this is
Thumbs down
U can’t contact a customer support if there is a problem with an order like now the order is late and the restaurant phone number is not working and the support chat boat was never in order so how useless this is
Thumbs down
تطبيق فاشل
لا يقبل رقم سعودي .. او اي رقم غير مصري يعني لو سائح لاتعتقد بيسجلك التطبيق الفاشل
خدمة سيئة ومشكل كتير
مشاكل كتير بتواجهني كل شوية في الاوردرات وكمان حلولها ورد الدعم بطيء وغير فعال
The App is good just missing a feature
The app experience is good just missing the Apple Pay as payment method.
And another annoying bug is every notification is sent 3 times even in email.
Kindly, fix this issue.
Thanks.
And another annoying bug is every notification is sent 3 times even in email.
Kindly, fix this issue.
Thanks.
تجربة سيئة
اسوأ تجربة على الإطلاق ، الطلب لم يصل بعد ساعتين ولا يوجد خيار إلغاء الطلب او حتى خدمة عملاء
تغير السائق اكثر من مرة ولا احد كان يجيب
تغير السائق اكثر من مرة ولا احد كان يجيب
worst app
worst experience ever.. will delete the app and never use it again… more than 1 hour delay beyond the estimated time.. and the driver’s name is changed suddenly on the app with another one!
Impossible to submit a complaint
Support messages are not even working and there is no one to talk to.
Horrible app & service
Horrible app & service
الرسائل للدعم الفني مش شغال ومحدش بيتابع والاوردر بيتاخد وتقريبا اخر تعامل
اخر تعامل
Be careful!!!!!!!!!!
CRAZY CRAZY EXPERIENCE!!!! So i had a delivery guy pretty much stake out my house and send me threats via text for a couple of days, all because i complained about a late order! He literally texted me that he was going to bring people to wait for me outside my house!!!!! When i contacted elmenus they didn't even help at all. They told me they contacted the delivery and asked him to stop!!!! Thats it!!!!!! I had problems with the app for a while and in general their customer care and support is very poor and sometimes they dont even answer chats. But i never once ordered from an app and had the experience come down to violence. And at the end of the day the solution at elmenus wasn’t even to fire the guy, it was just to ask him to stop. He could be delivering an order right now.
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Be Careful!!!!!!!
Be careful of their delivery drivers, i just had one try to barge into my home over a small dispute!!!! Thats not even the issue, the bigger issue is that elmenus customer care didnt even try to help!! As the guy was shouting and screaming causing a scene, and waiting outside my apartment building, their customer care didnt even try to calm the situation down, and they wouldnt let me speak to a supervisor to report the incident. Not professional at all.
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Response from developer
Hi Stephen ! We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. Please email us with your experience at social.media@elmenus.com. We'll look into it right away
Terrible service!
Unprofessional
