Absoultely TerribleApp
If I could give this app ZERO stars, I absolutely would!
This is hands down one of the most frustrating and unreliable grocery shopping apps I have ever used.
I placed an order, paid online, and the money was immediately deducted from my bank account. However, the app failed to confirm my order. An HOUR later, I discovered this myself! No notification, no warning, nothing.
When I contacted customer service, instead of fixing THEIR mistake and honoring my original delivery window, they gave me three ridiculous options: accept a later delivery slot, postpone my order until tomorrow, or cancel and wait 2–5 BUSINESS DAYS to get MY OWN MONEY back!
And it gets even worse! On TWO separate occasions, the delivery driver arrived at my house expecting me to pay for an order I had ALREADY PAID FOR ONLINE! The driver insisted that the order was marked as cash or card on delivery, with absolutely no indication in their system that payment had already been collected.
To make matters worse, I have also experienced an incident where I specifically selected one delivery address, only for the app to choose a completely different saved address!
These are not minor technical glitches. These are repeated failures involving customers’ money, order processing, payment records, and delivery accuracy.
This app is unreliable, your payment system is seriously flawed, and your customer service offers inconvenience instead of actual solutions.
Absolutely unacceptable. I have completely lost trust in this app, and I strongly advise others to think twice before paying online.
One star is already too generous.
This is hands down one of the most frustrating and unreliable grocery shopping apps I have ever used.
I placed an order, paid online, and the money was immediately deducted from my bank account. However, the app failed to confirm my order. An HOUR later, I discovered this myself! No notification, no warning, nothing.
When I contacted customer service, instead of fixing THEIR mistake and honoring my original delivery window, they gave me three ridiculous options: accept a later delivery slot, postpone my order until tomorrow, or cancel and wait 2–5 BUSINESS DAYS to get MY OWN MONEY back!
And it gets even worse! On TWO separate occasions, the delivery driver arrived at my house expecting me to pay for an order I had ALREADY PAID FOR ONLINE! The driver insisted that the order was marked as cash or card on delivery, with absolutely no indication in their system that payment had already been collected.
To make matters worse, I have also experienced an incident where I specifically selected one delivery address, only for the app to choose a completely different saved address!
These are not minor technical glitches. These are repeated failures involving customers’ money, order processing, payment records, and delivery accuracy.
This app is unreliable, your payment system is seriously flawed, and your customer service offers inconvenience instead of actual solutions.
Absolutely unacceptable. I have completely lost trust in this app, and I strongly advise others to think twice before paying online.
One star is already too generous.
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RRoody85
Good shopping experience
Two things i always experience through the app, missing products (almost always), and late delivery. Other than that everything is ok in terms of products quality. Fresh green products though are not always fresh.
MMeeramar616
Perfect place
I love the place, good products, good service and beautiful place
Wwwehbe79
The worst app ever
The app doesn’t reflect the current stock they have and the dealt in delivery is amazing . You will wait for hours. It’s 2026 and the app doesn’t meet the standards at all
ZZoooxxx
Poor
I go to the store, I always find what I want , check the app , it says out of stock , if o do find the items and put in the cart , the order comes missing it , why ? , someone took it before the order got handled , doesn’t matter if you order 6 in the morning before anyone !
AA.Shehata44
