Extremely Poor Delivery Experience and Customer Support
Very disappointing experience, and unfortunately this isn’t the first time I’ve had this issue.
When I placed the order, the app showed an estimated delivery time of around 25–30 minutes, and the restaurant was less than 1 km away. Despite that, the food took almost 1.5 hours to arrive.
What made the situation worse was the complete lack of clear communication. I called the assigned driver directly, and he told me he had already been waiting outside the restaurant for around 30 minutes. I then contacted the restaurant, who confirmed that they were still preparing the order.
However, after the food was finally delivered, I received a call from Embargo support claiming the delay was because a driver wasn’t available. That explanation simply didn’t match what I had already confirmed directly with both the driver and the restaurant.
The customer support experience is also extremely poor. I’ve experienced similar problems before, and getting timely or useful support has been very difficult.
If you cannot consistently meet the delivery estimates shown in the app, don’t advertise 25–30 minute delivery times to customers. People make ordering decisions based on those estimates. A delay from 30 minutes to almost 1.5 hours, combined with conflicting explanations and poor support, is unacceptable.
There are plenty of other food delivery services available that provide better communication and customer support. Based on my repeated experiences, I would not recommend using this app for food delivery.
When I placed the order, the app showed an estimated delivery time of around 25–30 minutes, and the restaurant was less than 1 km away. Despite that, the food took almost 1.5 hours to arrive.
What made the situation worse was the complete lack of clear communication. I called the assigned driver directly, and he told me he had already been waiting outside the restaurant for around 30 minutes. I then contacted the restaurant, who confirmed that they were still preparing the order.
However, after the food was finally delivered, I received a call from Embargo support claiming the delay was because a driver wasn’t available. That explanation simply didn’t match what I had already confirmed directly with both the driver and the restaurant.
The customer support experience is also extremely poor. I’ve experienced similar problems before, and getting timely or useful support has been very difficult.
If you cannot consistently meet the delivery estimates shown in the app, don’t advertise 25–30 minute delivery times to customers. People make ordering decisions based on those estimates. A delay from 30 minutes to almost 1.5 hours, combined with conflicting explanations and poor support, is unacceptable.
There are plenty of other food delivery services available that provide better communication and customer support. Based on my repeated experiences, I would not recommend using this app for food delivery.
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Doesn’t register current stamps!
I last used the app to receive a stamp in 2025. However, the two stamps I received last week didn’t register on the app, and today the same shop allowed me to “back stamp” for the ones that didn’t register last week and also the one I got today, but after the app update the new stamps all disappeared. Really awful app!
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Absolutely wonderful
A
Useless
Tried 5 times on iPhone still won't collect points had no problems with Pixel
Keeps turning off
There seems to be a buck every time I try to go to a venue it just keeps restarting
