Extremely Poor Delivery Experience and Customer Support
Very disappointing experience, and unfortunately this isn’t the first time I’ve had this issue.
When I placed the order, the app showed an estimated delivery time of around 25–30 minutes, and the restaurant was less than 1 km away. Despite that, the food took almost 1.5 hours to arrive.
What made the situation worse was the complete lack of clear communication. I called the assigned driver directly, and he told me he had already been waiting outside the restaurant for around 30 minutes. I then contacted the restaurant, who confirmed that they were still preparing the order.
However, after the food was finally delivered, I received a call from Embargo support claiming the delay was because a driver wasn’t available. That explanation simply didn’t match what I had already confirmed directly with both the driver and the restaurant.
The customer support experience is also extremely poor. I’ve experienced similar problems before, and getting timely or useful support has been very difficult.
If you cannot consistently meet the delivery estimates shown in the app, don’t advertise 25–30 minute delivery times to customers. People make ordering decisions based on those estimates. A delay from 30 minutes to almost 1.5 hours, combined with conflicting explanations and poor support, is unacceptable.
There are plenty of other food delivery services available that provide better communication and customer support. Based on my repeated experiences, I would not recommend using this app for food delivery.
When I placed the order, the app showed an estimated delivery time of around 25–30 minutes, and the restaurant was less than 1 km away. Despite that, the food took almost 1.5 hours to arrive.
What made the situation worse was the complete lack of clear communication. I called the assigned driver directly, and he told me he had already been waiting outside the restaurant for around 30 minutes. I then contacted the restaurant, who confirmed that they were still preparing the order.
However, after the food was finally delivered, I received a call from Embargo support claiming the delay was because a driver wasn’t available. That explanation simply didn’t match what I had already confirmed directly with both the driver and the restaurant.
The customer support experience is also extremely poor. I’ve experienced similar problems before, and getting timely or useful support has been very difficult.
If you cannot consistently meet the delivery estimates shown in the app, don’t advertise 25–30 minute delivery times to customers. People make ordering decisions based on those estimates. A delay from 30 minutes to almost 1.5 hours, combined with conflicting explanations and poor support, is unacceptable.
There are plenty of other food delivery services available that provide better communication and customer support. Based on my repeated experiences, I would not recommend using this app for food delivery.
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Doesn’t register current stamps!
I last used the app to receive a stamp in 2025. However, the two stamps I received last week didn’t register on the app, and today the same shop allowed me to “back stamp” for the ones that didn’t register last week and also the one I got today, but after the app update the new stamps all disappeared. Really awful app!
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Absolutely wonderful
A
Useless
Tried 5 times on iPhone still won't collect points had no problems with Pixel
Keeps turning off
There seems to be a buck every time I try to go to a venue it just keeps restarting
New update
App is still crashing after updating it. Please sort this asap
Superb app… and only gets better.
A remarkable benefit.
Buggy
Stamp feature never works on my iphone 13
Really great app, easy to use!
Great app, I joined for Shoryu Ramen’s loyalty card (yum!) and was happy to discover it has loads of my other fave local places on it too. It nice and easy to use. Really recommend it!
Confusing problem reporting
I just reported a problem regarding my order (half of it hasn’t arrived), and there is no place I can see the history of this report. As if it didn’t happen. No log inside the app, no email, nothing. Just a vague statement, I will hear from somebody. When and who from- nobody knows, as I don’t even know if it reached the recipient, and have no basis to claim my money back.
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Asks for notifications every time you open an app, even if you don’t need them
Asks for notifications every time you open an app, even if you don’t need them
Bad user experience
Repeatedly logs me out and loses loyalty rewards. The user interface has changed to become less. Customer friendly. Doesn’t recognise Apple generated passwords. Terrible app.
Does not work
Please fix. It says Please try again , something happened to stamp collection. The bluetooth and gps was on. I am not the only one having this problem
jest dobrze
darmowe jedzenie i prezenty są ok
problem jest taki że oni namawiają cie w ten sposob do kupna
problem jest taki że oni namawiają cie w ten sposob do kupna
Doesn’t work
Collected all the necessary stamps; can’t collect reward
Oszustwo
Miałem 10 pieczątek na kebab . 11 miał być gratis. Zamówiłem 2 i karta przepadła a została tylko 1 pieczątka. Oszuści!
A little sketchy
A great idea which replaces all the venue specific loyalty cards. Genius!
However its performance is ropey. Like many apps having good signal is critical and ensuring your device is supported and running the latest os is a must but even with all that issues such as
1) wallet full of venue cards with no details such as the establishment names
2) not able to take advantage of offers
3) not able to redeem loyalty points
So actually it offers me no benefits in most of my venues.
However its performance is ropey. Like many apps having good signal is critical and ensuring your device is supported and running the latest os is a must but even with all that issues such as
1) wallet full of venue cards with no details such as the establishment names
2) not able to take advantage of offers
3) not able to redeem loyalty points
So actually it offers me no benefits in most of my venues.
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App crashes when leaving order feedback
My delivery didn’t arrive so I tried to leave feedback on the Online Ordering Support. Every time I try to leave feedback, the app crashes. There is also no other way to contact the restaurant
Zebrane stemple i tak znikają więc zbierasz i nic nie dostajesz
Zbierając stemple w jednej piekarnio kawiarni straciłam już 3 nagrody przez błędy aplikacji. Gdy chcę odebrać nagrodę aplikacja od razu mnie wylogowuje i nagroda przepada. Nie polecam tego scamu
5 ⭐️
Love I can tip the staff when getting my free coffee! Great idea.
