It’s a very poor excuse for a casino app. I signed into my account and played the bonus spins. I played them through until I was able to withdraw money. I didn’t have my card attached to my account, so I went to add my card and it was declined. I spoke to customer support and was told I couldn’t add the card because I had removed it at one point. Don’t remember doing that, but anyways I added another card and made a deposit. I had to play that through before withdrawing. I got my withdrawal balance up to $167.27. I went to withdraw it and my card wasn’t supported for withdrawals. By this time I was really upset. I told the customer support person I was going to have to borrow money to fund my other card, so I could make another deposit. Just to be clear, my money goes all to the account where the card that didn’t support the withdrawal is on. Well after that, they put a restriction on my account and I was told that the “Responsible Gaming team” has to review my account because of concerns they had. I’m sorry but I don’t gamble very often and when I do, I don’t bet but just $20. This is so ridiculous. I’ve spoken to this customer support person every day and I’m told the same thing every day - “your account is being reviewed and you’ll receive an email when the review is completed. It’s been 5 days now. What kind of review takes this long? I’ve never had a problem with Drafting, Golden Nuggets, or FanDuel. Don’t trust this app!!
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