Bad customer service
I felt dismissed. Never being so disappointed with customer service. They didn’t listen and brushed me off. I feel cheated. I was with Emily Skye team for very long time and when I cancelled my subscription I didn’t receive confirmation (my fault that I didn’t follow up) and then for next 2 years I was charged for that subscription. I didn’t even receive emails with that payment is coming due then at least I would be aware of it and try to cancel again. Now I got charged for it again for service that I didn’t use for last 2 years and I can’t get even get my money back. I contacted them on the day I was charged hoping they will return it, but no. When u cancelling your subscription make sure it is in fact cancelled. Very disappointing.
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Scammers
I have been trying to cancel a subscription with these guys for the last two weeks and they tell me my account doesn’t exist, despite sending several proof screenshots! They keep taking payments out of my account weekly, even though my subscription was supposed to be monthly
They are gaslighting me in every support message and not being helpful at all I would not waste your money here. They will definitely just keep taking money out over and over again and you will not get a refund. Don’t waste your money on this app. They make it impossible to cancel!!
They are gaslighting me in every support message and not being helpful at all I would not waste your money here. They will definitely just keep taking money out over and over again and you will not get a refund. Don’t waste your money on this app. They make it impossible to cancel!!
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Great Content, Bad App Experience
I really love Emily Skye’s content for fitness and nutrition, especially for pregnancy and postpartum. I’m 3/3 using these plans to stay fit before and after giving lbirth to my babes and have used the normal workouts between kids too. They’re all fabulous. And I’ve also found some of my favorite recipes on here. However the app experience has been going downhill. It’s progressively gotten more glitchy and I’m often having to close the app and reopen it to get things to work again. I can hardly ever cross meals off on my planner which isn’t really the biggest deal ever but does really aggravate me. (I’m a big checklist person) The content is good enough that I still pay for the app and have no plans to quit using it unless it truly becomes unusable but I do wish the experience were smoother.
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Problem
I am trying to download the app but every time I try to make an account and finish it it doesn’t work . Every time I click restore purchase it doesn’t work
Unreliable
I have used this program several years because I liked the recipes & the workouts were good but the app frequently freezes or has issues but with the latest”update” they did, it won’t work at all for the conveniences you pay for like making your shopping lists & it won’t change measurement conversions from metric so I have to manually do the conversions. No help when reaching out to site for a fix.
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Bug fixes!
Ever since the update you are now unable to play the workout video while also playing music or YouTube. Please fix this issue! Thank you!
Staff would not be able to fixed my app issue
I paid my membership last July 2025. And for the past 9 days I haven’t been able to used. I been sending email to the staff support. But they haven’t been able to fixed the problem. They only said they scaled the issue to somebody on the company and I haven’t have a proactive response. I send everything pictures of the issue, pictures of my annual payment of my membership. And nothing.
I really like the exercise that the app of Emily had. But is very disappointing and frustrating that nobody of the staff of the company is able to fixed the problem.
And I can even ask for a refund since I’m in Mexico and this is an international company.
I wish they were more thoughtful and proactive.
It’s really frustrating this situation
I really like the exercise that the app of Emily had. But is very disappointing and frustrating that nobody of the staff of the company is able to fixed the problem.
And I can even ask for a refund since I’m in Mexico and this is an international company.
I wish they were more thoughtful and proactive.
It’s really frustrating this situation
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1 star for the latest update
I believe there was an update to the app yesterday or today, and since then I’ve run into a couple of issues:
1. This morning, I noticed I had been logged out. After logging back in, I found that whenever I play an exercise video, my Spotify music stops. This has never happened before, and it makes it difficult to follow the workout while listening to music at the same time.
2. The program I normally follow is no longer showing up in my daily schedule. Instead, I see a set of short at-home workouts that are not relevant to me. I haven’t been able to find a way to change it back to my usual program.
I’ve been using this app for years and really value it, so I’d appreciate your help in resolving these issues. Could you please advise on how to get my regular program back and whether there’s a fix for the Spotify/music interruption?
1. This morning, I noticed I had been logged out. After logging back in, I found that whenever I play an exercise video, my Spotify music stops. This has never happened before, and it makes it difficult to follow the workout while listening to music at the same time.
2. The program I normally follow is no longer showing up in my daily schedule. Instead, I see a set of short at-home workouts that are not relevant to me. I haven’t been able to find a way to change it back to my usual program.
I’ve been using this app for years and really value it, so I’d appreciate your help in resolving these issues. Could you please advise on how to get my regular program back and whether there’s a fix for the Spotify/music interruption?
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Amazing!
She has been through it with me from low to high. I have been doing her programs for 11 years now on and off. The program and app are amazing from the exercises to the food.
Awesome like my own PT
I’ve been using this app 2/3 c per week now for 2 years and I’ve just loved it. It’s like my own PT. I’m never bored. There’s great variation in the workouts. Depending on my hormones and mood, it will cater for my needs. Love how she does the workout with you to show you how it’s done. I would highly recommend it to anyone. Thank you Emily and team 🙌🏼💕
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Good
I really like this app. However, I would say the app is glitching and sometimes doesn’t give the workout that is listed for the day and will be something totally different and at times the workout session doesn’t finish through the cool down so just have to finish it on your own. Overall, I do like this app and feel like I can manage through the glitches.
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Best appt ever
I love this app I alway be recommending it to friends and family. I move how she motivate me and how I feel after I work out. 100% recommended.
In love with the workout
I have been a follower for years and this year I decided to join. I love the workout variety and system. I love my results too.
Reliable consistent app
Been using this app for years and it’s never failed me. Workouts for all different stages of fitness, helps with consistency and has some of the yummiest recipes that work for even my whole family
THE BEST
I have been using this app for 2 years now. I have lost over 40 pounds! The workouts really get you sweating and I enjoy the progressive complexity.
Thank you so much! I’m truly living my best life!!
Thank you so much! I’m truly living my best life!!
1 year and still going
I love using this app! The workouts continue to challenge me 1 year in and I don’t plan on stopping.
App never worked
Downloaded, went through initial questions, app would freeze every time on the last question about imperial/metric. “Something went wrong, try again later.” Tried a handful of times then deleted the app. If it’s that buggy in the setup stage I imagine it’ll be buggy in general.
Major Issues
No programs listed under the programs tab, but all of them are accessible when you login from a browser. Tried to contact them for help, but my “ticket” failed to send every time. Hoping they get the kinks worked out on the app, I will login on my browser until then
No customer support at all
I contacted the company multiple times. Days after I signed up for a year (I have subscribed before) I have a very bad knee injury. I asked to pause my subscription but no one ever replied. I have a doctor’s written order saying I cannot exercise. No one ever replied and I tried to contact them multiple times through the app and also on instagram for weeks. She definitely does not care about women at all. Very fake.
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App fitness
Molto bella mi ha accompagnato dal parto fino al post parto...
Mi sono sentita capita e mai sola.
Però io sono italiana. Ho avuto non poche difficoltà senza la mia lingua madre. Rinnoverei l'abbonamento se mettessero la lingua italiana ed i SOTTOTITOLI ITALIANI (la gente sorda esiste ed è penalizzata...)
Nella speranza di essere letta e capita spero di vedere la lingua italiana con sottotitoli quanto prima ( darei 5 stelle)
Grazie dell'attenzione
Mi sono sentita capita e mai sola.
Però io sono italiana. Ho avuto non poche difficoltà senza la mia lingua madre. Rinnoverei l'abbonamento se mettessero la lingua italiana ed i SOTTOTITOLI ITALIANI (la gente sorda esiste ed è penalizzata...)
Nella speranza di essere letta e capita spero di vedere la lingua italiana con sottotitoli quanto prima ( darei 5 stelle)
Grazie dell'attenzione
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