Emirates NBD User Reviews

Name: Emirates NBD
Rating: 4.54073 (10140 reviews)

Emirates NBD

EMIRATES NBD Bank (P.J.S.C)

💰 Finance

What users say

Summarized from real user reviews of Emirates NBD. Based on 10K reviews and a 4.5/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

🚀User-friendly
🔒Secure banking
💡Great app features

Negative things

🐛Crashes and bugs
⚠️Complicated security features
🕰️Slow performance
🤖Poor customer service

Top reviews

Most Recent Highest Rated Lowest Rated

App is nice but security is to complicated

I like the design and convenience. But one you need something more that check you balance… you have to remember many many passwords, smart pins, secret questions… it’s way to complicated. And if you got a mistake… they lock all this special features for 15 days🤦‍♂️ the app is good until that particular moment when you need something more than just checking a balance

JohnChong85

3 years ago

Response from developer

Hi John, thank you for sharing your feedback. We would like to know more about your experience. Please send us your details with relevant screenshots to mobilebankingdev@emiratesnbd.com from your Email ID registered with the bank so we can address it right away.

Very basic app

If you are using this app for basic banking like check balance, transfer and paying bills, it would be a very good app. I tried many other services but they did not work or even no one even contacted me. Emirates NBD is way behind digital services. Example: apply for supplementry card, once you subit, nothing happens and there is no way to know what should happen next.

KMMMHMH

4 years ago

Response from developer

Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further regarding Mobile / Online banking, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 2 working days.

Transfers bug

App always asks for ‘city’ in the destination bank screen for international transfer. Even if you select from a previous transfer. The search never finds my bank. This only started occurring some months ago and can only use a laptop for transfers, for some reason this bug is only on mobile devices. Please either fix the bank search engine or recognize previous information entered. Thanks.

Airplneguy

4 years ago

Response from developer

Hi , thank you for reaching out to us. Kindly try to enter the country, bank name and city only and click search or you can use online banking in the meantime. For further concerns, please send your details at mobilebankingdev@emiratesnbd.com from your registered Email ID so we can support you right away.

Best experience

One of the most user friendly banking app, enjoying the experience

SAKhydro

5 years ago

New Emirates I’d cannot upload

You need to update the application because the new emirates id is different like photo and other detail is printed in different place so when we try to upload emirates I’d it’s rejected because new id id different then older so you need to update app as per new emirates id print.

CHIGZEE

5 years ago

Very slow!!

I have been using this app for 2 years now and over the past couple of months it became very slow. Especially when doing transfers / checking balance / credit card statements etc.

My phone is IPhone 11 so it’s definitely the app and not my hardware.

Pls fix.

AleksP123

5 years ago

App crashing after update

The app crashes every time I try to make a transaction right after the summary confirmation page. This started after the last update. Please fix the issue

fazps

5 years ago

Crashes and limitations

During the registration process the app 1. Crashes when you paste the password from the clipboard, a major issue for people who are using password managers 2. Limits the password to 14 characters only. I want to set a longer password , what is wrong with that? 3. Limits the address field to 25 characters which is barely enough to write UAE’s addresses. 4. Had to reinstall several times since after remembering my email it refused to log me in giving a network error. Worked after reinstalling.

Edit: lowering the rating for unnecessary action that was requested from me in developer reply to this review. You have all the necessary details in this review, nothing additional should be required, pass it to your dev team, they know what to do.

Rafhar

5 years ago

Response from developer

Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further on this, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day.

The updated version takes really long time to transfer money between my own accounts

The updated version takes really long time to process the transfer between my own accounts

VN MA

5 years ago

Response from developer

Example of a bank that doesn’t care about customers

I have been a customer of enbd for more than 8 years , however in the only time i raised a complaint, i was treated in the worst way possible .
- Customer service use the technique of telling you that they will put you on hold and they hung up in your face , this “accident “ happened during the past 3 calls consecutively
- i tried talking to a supervisor 2 weeks ago and the same thing happened with a twist, “ we will call you back “ was the second disaster . Not only no one called in 2 weeks , but also I reached out twice and they offered me a call back with the supervisor in charge of my case.
- until now the complaint is open since 2020 and it became clear after multiple calls that mo one in customer service cares about customer
-Just a note that the complaint is about a miscommunication coming from their side about a charge coming on my account monthly and I didn’t ask a waiver of the fee.

jrdbnrecv

5 years ago

Poorly designed and painful to use

App takes forever to launch indicating very poor design. User interface is clunky and non intuitive. Constantly shows messages or alerts even if there are none. The only thing worse than the app is the website which is even slower to load and is even less logically arranged than the app. Both feel like the developers expect the user to learn the “language” of the bank so finding functionality is a painful exercise. I use other banks and frankly their technology will is better.

Samstermk

5 years ago

Response from developer

Keep crashing

Tried to install on different devices. Either get stuck and need to relogin or crash.

Dinaa99

6 years ago

Best App.

One of the most secured yet easiest banking App. It has become very slow. Plus I can’t use it on multiple devises.

7friends

6 years ago

Credit Card review

You can only see your total outstanding and minimum payment in the card. But if you want to see your current balance there is no option. Ebru month I have to call call center to learn the amount. What’s good of an app if I have to call customer service for simple balance information.

dr s t

6 years ago

Can’t update.

Today I tried to update my NBD app installed in my iPad but could not , message appear .. connect to WiFi although I was connected to internet by SIM card !
I deleted the app and tried to down load it again but the message appeared again ( connect to WiFi )
I don’t know what to do now ?

Ambowa

6 years ago

Response from developer

Worse Customer Service Ever

I visited two different branches and sent six emails to different email addresses given by Emirates NBD employees (if I can even call them like that, since it looks like no one has a clue how to give proper information and do their job) and I still didn’t receive a single answer, even tho it’s been more than three weeks.
Not to mention my calls to Collections department and Customer service, where they say that they raised a request and someone will give me a call back within two to three days - not a single call back I got regarding my request! This is also ongoing for three weeks now.

Train your employees to give a proper customer service, like this you’ll keep loosing customers, because other banks are doing a much better job when a question is asked and a proper answer is given.

mikicasunjalica88

6 years ago

Great app

Great user interface. It’s intuitive, fast and beautiful. Has lots of key functions. It’s everything I need for banking use.

Great for daily devotions

6 years ago

Worst than ever

By far this is worst banking experience that I have ver had.
The idea behind the app banking is smart. But it’s seems that it’s wrongly managed. I had lost my debit card and request a replacement. Despite that they charge me twice. It’s been almost 2 months and no card received. Now the attempt to charge me once again is ongoing. But instead I transfer my balance and I’m closing this account.
Chatting with a human will take from 3 to 6 days to get them respond. If you will try to call to talk to someone that’s another story. Guess what there is no one to talk to.
By far the worst Customer service ever

Is brilliant

6 years ago

Response from developer

Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further regarding Online / Mobile banking, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day.

App is hanging on ipad

The app hangs on ipad after sometime. This happened to my friend as well who has an ipad. Please check

sheldon2oo9

6 years ago

Not cool

A message was sent that system update will be on the 7th from 2 am till 11 pm. We are on the 8th now and no one can access their account ,not thru the app or the atm . I can’t use the card for my appointment... we have to use our card with the world situation. This needs to be fixed asap
9th August :still can’t use my account or app

lula9aleh