Best CU ever!
App is very user friendly. Love being able to do so much with it 24/7 - even messages about minor questions, or requests sent at 2:30 am get prompt replies the next business morning. I often get my payroll direct deposit one day early because of how quickly they are processed at Empeople. And don’t let the weird name fool you. Tellers and bankers know their stuff and are friendly, polite, and respectful. Their financial planners have helped me with investment options, including my IRA. Over the past 40 years, I’ve had personal, auto, and HELOC loans with them. I don’t even bother comparing interest rates because I know theirs will be the best. Highly highly recommend!!
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Computer systems
I am just starting with the Empeople System - I was with TSB at Theresa. If I had a problem of any kind with banking, I would call TSB and most times get Lisa. She could always figure out what I needed for help and get it done by phone = that was nice. Now I call the Theresa branch, I get someone remote in Illinois ( that knocks out the hometown touch )! That I miss! Now my gripe = I just got off the phone with a nice lady from Illinois who helped me deposit a check! It should have been easy, but I couldn’t do it and I was getting mad. Enough getting no where. I called TSB, got a lady from Illinois, I walked through it with her coaching me = nice of her. However, I believe it would be MORE PRACTICAL to have the computer give suggestions after a time period of say 30 seconds as to what is needed to proceed to the completion of the transaction. My problem was that I had the check on a yellow tablecloth, the I tried red = would not work. When I went to BLACK, no problem. Now why can’t the computer give me hints as to WHY IT WONT TAKE ANY MORE INFO = thereby, getting me mad!!!
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Great Service
Keep working on being Great.
Update does not let you log in!
This is the worlds worst update! Everything is paperless now and I don’t know if I can pay my power bill because the update wants another update! Yes please kill all the trees so at least I can have power! You cannot log in to see how much money you have and are now forced to drive over an hour to an actual bank! Please fix now!!! Or we will definitely have to stop banking with you! And do this fast, we all know you pay people for this!
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As Good of a Mobile Banking App as Any
Mostly bank through this app and don’t have too many issues.
