Can’t lock card on app and took multiple tries to deposit a check
Needed to lock my card last weekend, the app did not have this function (my 3 other cards were locked immediately under 30 seconds with other accounts). Googled how to lock card for IFCU/Deere and I was given a number to call. Customer service rep had no idea what I was talking about, had never heard of infinity federal credit Union and after giving her all of my information she still would not manually lock my card.
Today, I had 2 checks to deposit electronically through the app.. first check was rejected 3x then finally went through. Second check was rejected 2x and then said “I had no eligible accounts for direct deposit.” What??? FINALLY after multiple other tries the second check deposited.
Today, I had 2 checks to deposit electronically through the app.. first check was rejected 3x then finally went through. Second check was rejected 2x and then said “I had no eligible accounts for direct deposit.” What??? FINALLY after multiple other tries the second check deposited.
Show more
Bank Checks
Not happy with the fact that bank checks now cost $10, after years of one free bank check per day. My other banks, not CU’s, still do not charge. This seems like a very decisive way to generate revenue.
Very nice system
I find the new system is very good, everything is easy to use. Especially for me were my hearing is terrible and I cannot speak via telephone, I can see where every dollar is being used anytime. Password protection is at its best. I’m very satisfied
Deposit check remotely
This was the first time using this service. I had a difficult time with my ipad and Sharon thankfully directed me through the process with patience. Thank you.
A lot better!
Infinity, great job on the new app. It’s very helpful and fairly straightforward on using it. I love the new budget option and so much more was updated. You guys knocked this one out of the park.
