Can’t lock card on app and took multiple tries to deposit a check
Needed to lock my card last weekend, the app did not have this function (my 3 other cards were locked immediately under 30 seconds with other accounts). Googled how to lock card for IFCU/Deere and I was given a number to call. Customer service rep had no idea what I was talking about, had never heard of infinity federal credit Union and after giving her all of my information she still would not manually lock my card.
Today, I had 2 checks to deposit electronically through the app.. first check was rejected 3x then finally went through. Second check was rejected 2x and then said “I had no eligible accounts for direct deposit.” What??? FINALLY after multiple other tries the second check deposited.
Today, I had 2 checks to deposit electronically through the app.. first check was rejected 3x then finally went through. Second check was rejected 2x and then said “I had no eligible accounts for direct deposit.” What??? FINALLY after multiple other tries the second check deposited.
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Bank Checks
Not happy with the fact that bank checks now cost $10, after years of one free bank check per day. My other banks, not CU’s, still do not charge. This seems like a very decisive way to generate revenue.
Very nice system
I find the new system is very good, everything is easy to use. Especially for me were my hearing is terrible and I cannot speak via telephone, I can see where every dollar is being used anytime. Password protection is at its best. I’m very satisfied
Deposit check remotely
This was the first time using this service. I had a difficult time with my ipad and Sharon thankfully directed me through the process with patience. Thank you.
A lot better!
Infinity, great job on the new app. It’s very helpful and fairly straightforward on using it. I love the new budget option and so much more was updated. You guys knocked this one out of the park.
Adding an account
I called for help to change the name of one of my accounts. Your employee walked me through it and was patient and helpful. I didn’t get her name, but she gets an A+++ from me.
Online deposits
You’re camera is terrible!!!!! seriously, it only took me 25 Tries to deposit a check. Absolutely ridiculous. I will deposit checks online through a different institution.
App keeps quitting
The app quits and freezes often. Also, some features are not available on the app that are said to be there. This is very frustrating.
Ron Gaudet
I live an hour from my closest infinity credit union branch in Bangor Maine. I have been using a credit union in Ellsworth Maine that’s part of the shared branch network to deposit checks. I just found out this morning that your bank is no longer part of the shared branch network. I guess on line deposit is the only option left for me since the Bangor branch doesn’t even have a night deposit box.
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Digital banking
This new system stinks and a lot of people must think the same way because all the times I’ve tried to call the lines are always tied up!
Less clear
The old app was simpler to use. This one is a bit of a pain because it integrates all transactions onto the front page. You can certainly click into,the individual account and pull up the transactions for that account, but it’s just messier. It doesn’t appear to be any improvement on the old system.
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So far so good!
Pleased so far!
Clowns in their tech dept
Of course they would f this up. Login not recognized. Verification w/ account # and SSN “not on file”. Browser login still blocked for “needing to update browser” after browser has indeed just been updated to just log in to my f’ing bank account. They test nothing before they have it go live for customers to use and never have. People in the branches are great. F’ing clown show over in the tech dept!
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