سوري النبض والروح اماراتي
اسحب قرض والقلب مكسور
التزامات الحياة كبيرة
ولا شي رفاهية
كان الله بالعون
اللهم أقضي عني الدين
التزامات الحياة كبيرة
ولا شي رفاهية
كان الله بالعون
اللهم أقضي عني الدين
Customer Service Messaging - Dissapointing
Very difficult to get in touch with the agents through Messaging. After waiting for a few days got a vague response which obviously did not help me. Response time is rather disappointing.
Very poor interface of online banking both with App and Online platform: not user friendly.
Very poor interface of online banking both with App and Online platform: not user friendly.
Worst customer support
I’ve never experienced such poor customer support. I’ve banked with ENBD for 19 years. When I left the country three years ago, I had a personal loan but never missed or delayed a payment—not even by a day—and repaid it in full. Before leaving, I asked the bank to keep my account active so I could make payments from overseas. Now that my final instalment has been paid, I’ve asked them to close the account to avoid minimum-balance fees, as I no longer need it. More than a week has passed, but I’ve received no response despite contacting them by email and through the app.
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Now more faster
Fast and helpful
Great bank
I enjoy bank with ENBD. Thank you
Not good
If the app is required for purchases - verification - but the App is under maintenance you can't use your cards.
App review
Very easy and clear steps to use
Very quick i was impressed
Very quick i was impressed
Poor app
App keeps changing but doesn’t fix the fundamental issues. It’s slow, buggy and not easy to use. Constantly crashing even while doing the simplest tasks.
It’s a pain to use enbd with this app. And I’ve moved to another bank just to avoid using this app.
It’s a pain to use enbd with this app. And I’ve moved to another bank just to avoid using this app.
Doesn’t work
Your joint credit card math doesn’t work. Says I’m in minus. Also why can’t you set up a direct debit to clear my credit card. It’s basic requirement now
Updating personal info on the app doesn’t work
I have been trying for 2 months to update my EID & passport on the app and I continually receive a technical error. There is no chat function that works. Messages take ages to be answered.
THE WOST EXPERIENCE
This bank hold my money, block my transactions and put me in very bad situations just because i don’t have access to the registered phone number anymore and im outside the UAE currently- I wrote 100 emails and paid 100$ in international calls- they could identify me through secret questions, registered email… but they keep not allowing my access to my money till I go physically to Dubai to change my phone number, which currently I can’t- Life circumstances change, things you can’t control happen, everyone’s situation can be different and this bank have no consideration for people at all.
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Does not work effectively
Whilst the App looks "pretty" functionality is at best limited, competitors apps are far more functional. Failure to allow payment or transfers, access support with an acceptable time period suggests that the app was designed for image over function
Horrible
So complex unclear full of errors
The app is a disaster
It never works. And it hardly ever sends notifications to my online banking on my laptop to allow to do any actual online banking. I can log into the app for a couple of weeks then bam I get a ‘failure’ message using the exact same login details. The bank tells me to delete and re-download. Brilliant. Only in 2023 and this app does that need to happen. It worked once. Now I can’t log I. Again for 24 hours to my own bank to access my own money. Delete this app and go back to the old one. At least it wasn’t broken and tug could actually do more on it.
It’s also not possible to download statements in excel.
It’s also not possible to download statements in excel.
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Works well
Works decent overall
Jigar Joshi
Great service throughout account opening process
Very bad customer service
My debit was used fraudulently which i reported straightaway, but the bank takes so much time to respond and still have not resolved my issue
No online help
There is absolutely no way of contacting the bank. Customer service is non existent
Mr
Fantastic
