Horrible
God forbid you change your phone. Nothing works and no one to reach out if you are out of Dubai. Extremely frustrating
RadhaRaniโs
Awesome Service
Mr
Macrae
The worst bank ever
Zero customer service
Efficiency and fast service
Excellent service in real time
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ุณูุฑู ุงููุจุถ ูุงูุฑูุญ ุงู ุงุฑุงุชู
ุงุณุญุจ ูุฑุถ ูุงูููุจ ู
ูุณูุฑ
ุงูุชุฒุงู ุงุช ุงูุญูุงุฉ ูุจูุฑุฉ
ููุง ุดู ุฑูุงููุฉ
ูุงู ุงููู ุจุงูุนูู
ุงูููู ุฃูุถู ุนูู ุงูุฏูู
ุงูุชุฒุงู ุงุช ุงูุญูุงุฉ ูุจูุฑุฉ
ููุง ุดู ุฑูุงููุฉ
ูุงู ุงููู ุจุงูุนูู
ุงูููู ุฃูุถู ุนูู ุงูุฏูู
Customer Service Messaging - Dissapointing
Very difficult to get in touch with the agents through Messaging. After waiting for a few days got a vague response which obviously did not help me. Response time is rather disappointing.
Very poor interface of online banking both with App and Online platform: not user friendly.
Very poor interface of online banking both with App and Online platform: not user friendly.
Worst customer support
Iโve never experienced such poor customer support. Iโve banked with ENBD for 19 years. When I left the country three years ago, I had a personal loan but never missed or delayed a paymentโnot even by a dayโand repaid it in full. Before leaving, I asked the bank to keep my account active so I could make payments from overseas. Now that my final instalment has been paid, Iโve asked them to close the account to avoid minimum-balance fees, as I no longer need it. More than a week has passed, but Iโve received no response despite contacting them by email and through the app.
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Now more faster
Fast and helpful
Great bank
I enjoy bank with ENBD. Thank you
Not good
If the app is required for purchases - verification - but the App is under maintenance you can't use your cards.
App review
Very easy and clear steps to use
Very quick i was impressed
Very quick i was impressed
Poor app
App keeps changing but doesnโt fix the fundamental issues. Itโs slow, buggy and not easy to use. Constantly crashing even while doing the simplest tasks.
Itโs a pain to use enbd with this app. And Iโve moved to another bank just to avoid using this app.
Itโs a pain to use enbd with this app. And Iโve moved to another bank just to avoid using this app.
Doesnโt work
Your joint credit card math doesnโt work. Says Iโm in minus. Also why canโt you set up a direct debit to clear my credit card. Itโs basic requirement now
Updating personal info on the app doesnโt work
I have been trying for 2 months to update my EID & passport on the app and I continually receive a technical error. There is no chat function that works. Messages take ages to be answered.
THE WOST EXPERIENCE
This bank hold my money, block my transactions and put me in very bad situations just because i donโt have access to the registered phone number anymore and im outside the UAE currently- I wrote 100 emails and paid 100$ in international calls- they could identify me through secret questions, registered emailโฆ but they keep not allowing my access to my money till I go physically to Dubai to change my phone number, which currently I canโt- Life circumstances change, things you canโt control happen, everyoneโs situation can be different and this bank have no consideration for people at all.
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Does not work effectively
Whilst the App looks "pretty" functionality is at best limited, competitors apps are far more functional. Failure to allow payment or transfers, access support with an acceptable time period suggests that the app was designed for image over function
Horrible
So complex unclear full of errors
