Excellence
We have only had two small issues with our system, one operator error, and both calls have been an outstanding experience. Both technicians resolved time minor issues and were excellent to work with! So happy we purchased their eave lights! And we love the lights!
Schedule has not been working
Sometime over the summer the scheduler stopped working. I removed my schedule that wasn’t working, and added new ones, and these are not working either. I have to manually turn on/off everyday, and this is becoming annoying. How can I get in touch with someone to help resolve this?
Cant install on iphone
Cannot log into app with iphone. Screen will not scroll past password entry. Had to use ipad with bigger screen. This needs to be addressed
Just took away features
An update removed scheduling options I had been happily using. For no reason! Awful UI design choice!
I like these lights!
The eternity landscape lights are bright enough for what I need, great colors, cool settings but I wish there was a way for me to set individual lights a different color. You can turn off individual lights but not set them a certain color. Also some more premade effects would be cool too.
Used to be good
Not as many options as it’s competitors and now the calendar schedule no longer works my lights are always on
I love these lights!!
I was surprised to see only 4 lights per string, but surprisingly perfect, and easy to install. Download of the app was simple, the app itself is easy to navigate. Ended up putting nine strings on one power supply with no problem with brightness, I have in fact had to turn them down. Love the color selection, the pre programmed themes, they are fun and beautiful. Would highly recommend.
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Timers
No matter how I set the timer for on off at Dawn/on at sunset or set an alarm cavy time the device does not recognize my instructions and chooses to stay on all the time. I am going to try and find a way to do it manually.
Awesome product and people!
The smart timer was a breeze to set up. When one of them went out, I called the customer service. Alicia at Enbrighten was super helpful and when trouble shooting didn’t help, she sent out a new timer. That service along with a well designed app makes this one of the best companies I know.
App is awful
Why is it so damn hard to find the schedule part. You would think this would be right out in front when you click on the device. But nope, it’s in some place your eyes don’t go to in all the open space in the app. Whoever designed it never test marketed it.
Options taken away from app
Originally purchased the smart plugs for the features like controlling plugs based on the weather. This was possible through the old app features. In winter when it would get near freezing, I would have the Smart plugs turn on a heater. In summer when it was over 85 degrees, I had certain fans turn on. Now Enbrighten has taken away this feature. So my Enbrighten smart plugs have become obsolete. Thanks for nothing Enbrighten
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Very limited “matter” compatibility
You only get very basic functions using Matter for HomeKit, and can’t use the Enbrighten app to get the advanced features without losing Matter connectivity. Needs work still.
Offline issues
I have five smart plugs. I have experienced constant “offline” issues. Very frustrating since we are not at our home for long stretches of time. Should be able to reset the device while away from the router.
Avoid This Company
This app used to have the ability to create, edit, and save custom lighting modes. The latest version has removed that functionality. Some “upgrade”. And their customer support stinks, too. No online support form, and telephone support is only available on weekdays.
snarky reminders
I do not pay money to get snarky reminders from a smart plug. Hey ENBRIGHTEN, PAY ATTENTION! We don’t like reminders that sound like a nagging mother.
LED lights
I purchase led lights from this brand. Set up came with 2 options. One being screwing the lights into my wall, the other being sticking them with sticky tabs. I chose sticky tabs. They came off after a few hours. Did not even last a day. The other option, screws, would’ve damaged the wall. So I was unable to use it and wasted my money. I do not recommend purchasing LED lights from this brand. you’re better off with SHEIN or Temu
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Unfinished software
1. No multi-admin functionality for matter device. This should be mandatory for all matter controller software
2. After using the software without account, I can only create a new account with “username” (but dev really meant email address), not existing account, not SSO account, only a new email address. Otherwise, I “lose” all devices (I don’t really know dev means unconfigure this controller from the device or resetting the device (qr code rescan warning) or silently make them lingering to their server)
3. If I “remove device”, there are two options: “remove” or “disconnect and remove data”. Please educate me how to read them.
4. You cannot skip firmware update dialog IF you want to modify device configuration. However, you can control it from home page. Why?
2. After using the software without account, I can only create a new account with “username” (but dev really meant email address), not existing account, not SSO account, only a new email address. Otherwise, I “lose” all devices (I don’t really know dev means unconfigure this controller from the device or resetting the device (qr code rescan warning) or silently make them lingering to their server)
3. If I “remove device”, there are two options: “remove” or “disconnect and remove data”. Please educate me how to read them.
4. You cannot skip firmware update dialog IF you want to modify device configuration. However, you can control it from home page. Why?
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Sucks
This product erases every device I installed. Even the lights go wacky. Overpriced.
Nice
I love use it the nightlife one and I love it beacause I can change the color
dont recommend you need a phone to use the lights
when you first plug it in or plug in then out and in again you have to manually connect it to your phone. the light button completely stops working, then you have to access your cellular device to control it. where as other brands just have a remote and these products do not give you one besides the button in the wire that can easily break. highly highly dont recommend. then you need to create a account to use full light functions. doesnt make sense
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