Endesa Clientes, luz y gas User Reviews

Name: Endesa Clientes, luz y gas
Rating: 4.75974 (154 reviews)

Endesa Clientes, luz y gas

ENDESA SA

🔧 Utilities

What users say

Summarized from real user reviews of Endesa Clientes, luz y gas. Based on 154 reviews and a 4.8/5 average, it highlights the 5 positives and 69 negatives reviewers mention most about this Utilities app.

Positive things

👍Easy to use app
👍Great app for second home owner
👍Makes it easy to manage bills
👍Useful tool for every client
👍Very good app

Negative things

🐛Crashes constantly
🐛App not working
🐛New update ruined everything
🐛Useless
🐛App sin sentido
🐛Outdated information
🐛Struggle to register
🐛No support
🐛App not working
🐛Doesn’t send an SMS verification
🐛Wrong phone validation
🐛Really poor
🐛Server Errors
🐛Not happy
🐛App updated and now will not open
🐛Useless update
🐛Fail
🐛Useless
🐛El app no abre
🐛Doesn’t work with British banks
🐛No usage data and no bills!
🐛Facturas no disponles
🐛Unable to login
🐛No information
🐛Contact
🐛Un basura
🐛Comparativa
🐛Endesa App Very Poor
🐛No se puede dar de alta en el app con un número de USA
🐛no funciona
🐛App
🐛Very disappointing
🐛App super lento. 75% no funciona. Horrible experiencia
🐛App doesn’t work!
🐛Unable to view account
🐛Las facturas nunca llegaba tiempo y la App nunca funciona, un desastre de compañía
🐛Horrible!!!!!
🐛Terrible
🐛Hard to resolve issues
🐛Keeps crashing
🐛Ladrones y basura de experiencia de usuario
🐛Bad company for billing
🐛Can’t pay my bill
🐛No se puede ver el consumo actual
🐛Suleiman
🐛I never receive the SMS codes
🐛Terrible company
🐛Buggy mess
🐛No funciono completamente
🐛Paying is a problem…
🐛Endesa app - bill payment
🐛No regular bills
🐛Buggy
🐛Rubbish
🐛Useless
🐛Por que tengo que escribir contraseña todo el tiempo
🐛The App doesn’t allow me to pay
🐛Have to keep logging in and the rates is not current
🐛Real Time
🐛Crashes
🐛Disappointing
🐛Delay
🐛Malísima
🐛Not in real time
🐛Faltan funcionalidades
🐛Demasiado lento
🐛Dejó de funcionar en mi iPhone 6, con esta nueva versión
🐛App has technical problems
🐛Forced to update and crashes constantly

Top reviews

Most Recent Highest Rated Lowest Rated

Signing in how should I go about getting into my now. I have tried re entering my passport and my NI

My username and password I entered in 2022 has not changed but I can’t get into the system

Fluffer duffy

a month ago

Update

It keeps saying update renewed app however it now says that my phone no longer will update as now not compatible so I can no longer access any information I require from Endesa so does that mean everyone has to replace their phones.

8cup

2 months ago

Good functional app

Good to be able to receive all my electric bills and information on the app on my phone

Lanzatan

3 months ago

Solar

I would like some one to tell me what is it best tariff to be on with solar and to get pay back in my account we have solar fitted thanks Paul

Gripper 57

3 months ago

Not happy

We were gone for several months in the winter, yet our electricity usage was still high. Upon returning we wanted to check the electricity usage in real time I read online that I should be able to check realtime electricity usage through the app, but when I try, it never works. In the past, I was able to see daily usage from the previous bills, but now that’s also not working.

eramhar

5 months ago

Response from developer

Hello eramhar! We are sorry for the problems caused with the operation of the App. To go deeper into the problem and be able to solve it, please contact us at soporteapp@endesaonline.com. We apologize and appreciate a reassessment if we have helped you! :)

Doesn’t work with non-Spanish numbers

When trying to sign up with a British number, which it seems like it wants to allow you to as it gives you the option to choose UK (+44), but it has a character limit for the number which is too short, it should allow either 10 or 11, I.e. 07xxxxxxxxx or 7xxxxxxxxx

Stingysmart

5 months ago

Server Errors

Will not allow to register the account, giving the server errors

Kosovan.S

a year ago

Response from developer

Hello Kosovan.S! We are sorry for the problems caused with the operation of the App. To go deeper into the problem and be able to solve it, please contact us at soporteapp@endesaonline.com. We apologize and appreciate a reassessment if we have helped you! :)

Really poor

Found the new app. Told me I had a valve needing to be paid so panicked. Tried to add a card in uk and it goes to a blanks screen and nothing happeneds. Why change the old app ??

trebmal1

a year ago

Forced to update and crashes constantly

Forced to update the app today and it crashed immediately.

Further, while not directly the app itself, the interface offers many filtering options for prior dates and they almost always have data “not available”. What I lost want from this app is my most recent energy usage: the last 45 days, and access to older facturas. In the case of the recent energy use, it’s almost always too delayed or was available and then when it becomes that 10 day period or so before they issue a new billl it’s suddenly “unavailable “

Get your back end data together!

killgirl-c

a year ago

Response from developer

Hello killgirl-c! We are sorry for the problems caused with the operation of the App. To go deeper into the problem and be able to solve it, please contact us at soporteapp@endesaonline.com. We apologize and appreciate a reassessment if we have helped you! :)

Easy to use app

Easy app to use and get an extra bit for free on your electricity use .

CADextras

a year ago

Wrong phone validation

Does not validate the phone number when the selected country is the United States
Blocked in registration!

A ozone

2 years ago

Response from developer

Hello A ozone! We are sorry for the problems caused with the operation of the App. To go deeper into the problem and be able to solve it, please contact us at soporteapp@endesaonline.com. We apologize and appreciate a reassessment if we have helped you! :)

Doesn’t send an SMS verification so unable to login

I have never been able to access the app as it doesn't send an SMS verification to allow me to login. It doesn’t appear to recognise my UK mobile number, with or without a zero at the front.

UK second home owner

2 years ago

Outdated information

It is weeks before data on consumption appears. Useless for monitoring and budgeting purposes.

Slow old person

2 years ago

UK Mobiles

Registering the app does not allow UK mobile numbers, although country is in the list the mobile number is limited to 2 digits less than a U.K. mobile number.

dgeephoto

2 years ago

Struggle to register

I am struggling to enter an
English telephone number on the app. It does not accept the format? It does not say what format it should be in?

Struggling English person

2 years ago

No support

Despite contacting both support and Endesa knowone seems to be able to change a simple setting that allows those with a UK mobile number to set up the app. Why is that so difficult and why doesn’t anyone reply?
Have emailed and called and nothing

Neildickybird

2 years ago

App sin sentido

Por qué esta app que lo único que tiene es mi consumo de electricidad y gas no permite sacar screenshots y requiere faceID? No se quien es su gente de producto pero creo que no entienden a sus usuarios. Yo quiero poder de manera fácil compartir el gasto con mi compañero de piso y tengo que descargar la factura, y de ahí compartirla, cuando sería mucho más fácil hacer screenshot. No necesitan este nivel de seguridad. Esto no es información confidencial. Ni el banco tiene tan mala experiencia de usuario

valentinsilvera

2 years ago

Response from developer

Hola! Por favor, revisa nuevamente el registro de tu consumo. Este ya debería poder visualizarse sin problemas. Si tienes algún problema con las facturas o cualquier solicitud, contáctanos a soporteapp@endesaonline.com para ayudarte y resolverlo lo antes posible. Te pedimos disculpas y agradecemos una revisión de la opinión si te hemos ayudado! :)