No usage data
Since updating the ap I have had no new usage data which is a n important feature. There is a problem in the update
Signing in how should I go about getting into my now. I have tried re entering my passport and my NI
My username and password I entered in 2022 has not changed but I can’t get into the system
Update
It keeps saying update renewed app however it now says that my phone no longer will update as now not compatible so I can no longer access any information I require from Endesa so does that mean everyone has to replace their phones.
Good functional app
Good to be able to receive all my electric bills and information on the app on my phone
Solar
I would like some one to tell me what is it best tariff to be on with solar and to get pay back in my account we have solar fitted thanks Paul
Not happy
We were gone for several months in the winter, yet our electricity usage was still high. Upon returning we wanted to check the electricity usage in real time I read online that I should be able to check realtime electricity usage through the app, but when I try, it never works. In the past, I was able to see daily usage from the previous bills, but now that’s also not working.
Show more
Doesn’t work with non-Spanish numbers
When trying to sign up with a British number, which it seems like it wants to allow you to as it gives you the option to choose UK (+44), but it has a character limit for the number which is too short, it should allow either 10 or 11, I.e. 07xxxxxxxxx or 7xxxxxxxxx
Server Errors
Will not allow to register the account, giving the server errors
Really poor
Found the new app. Told me I had a valve needing to be paid so panicked. Tried to add a card in uk and it goes to a blanks screen and nothing happeneds. Why change the old app ??
Forced to update and crashes constantly
Forced to update the app today and it crashed immediately.
Further, while not directly the app itself, the interface offers many filtering options for prior dates and they almost always have data “not available”. What I lost want from this app is my most recent energy usage: the last 45 days, and access to older facturas. In the case of the recent energy use, it’s almost always too delayed or was available and then when it becomes that 10 day period or so before they issue a new billl it’s suddenly “unavailable “
Get your back end data together!
Further, while not directly the app itself, the interface offers many filtering options for prior dates and they almost always have data “not available”. What I lost want from this app is my most recent energy usage: the last 45 days, and access to older facturas. In the case of the recent energy use, it’s almost always too delayed or was available and then when it becomes that 10 day period or so before they issue a new billl it’s suddenly “unavailable “
Get your back end data together!
Show more
Easy to use app
Easy app to use and get an extra bit for free on your electricity use .
Wrong phone validation
Does not validate the phone number when the selected country is the United States
Blocked in registration!
Blocked in registration!
Doesn’t send an SMS verification so unable to login
I have never been able to access the app as it doesn't send an SMS verification to allow me to login. It doesn’t appear to recognise my UK mobile number, with or without a zero at the front.
Outdated information
It is weeks before data on consumption appears. Useless for monitoring and budgeting purposes.
UK Mobiles
Registering the app does not allow UK mobile numbers, although country is in the list the mobile number is limited to 2 digits less than a U.K. mobile number.
Struggle to register
I am struggling to enter an
English telephone number on the app. It does not accept the format? It does not say what format it should be in?
English telephone number on the app. It does not accept the format? It does not say what format it should be in?
No support
Despite contacting both support and Endesa knowone seems to be able to change a simple setting that allows those with a UK mobile number to set up the app. Why is that so difficult and why doesn’t anyone reply?
Have emailed and called and nothing
Have emailed and called and nothing
App sin sentido
Por qué esta app que lo único que tiene es mi consumo de electricidad y gas no permite sacar screenshots y requiere faceID? No se quien es su gente de producto pero creo que no entienden a sus usuarios. Yo quiero poder de manera fácil compartir el gasto con mi compañero de piso y tengo que descargar la factura, y de ahí compartirla, cuando sería mucho más fácil hacer screenshot. No necesitan este nivel de seguridad. Esto no es información confidencial. Ni el banco tiene tan mala experiencia de usuario
Show more
App back to working well
Great app for a second home owner. Had been unable to log in after an earlier update but glad to say the latest update sorted this
App has technical problems
The app no longer has secure msg and neither can I access payment method change or contract details. Endesa agree there are technical login problems
