Energy Analyzer User Reviews

Name: Energy Analyzer
Rating: 3.71667 (60 reviews)

Energy Analyzer

Insight Energy Ventures, LLC

🔧 Utilities

🌟 Lifestyle

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Winter Bills

This tool has been helpful over the winter with the temps so low. Helped reduce the shock of the bill to heat my home.

Informed consumer2

5 months ago

Able to log in again

1/21/2026 able to login again after 10/21/2025 update made app unusable!

Trober51

6 months ago

Response from developer

Hi, I'm sorry to hear that you are having trouble after updating the app! Please reach out to our help desk team at 517-580-6121. They would be more than happy to get that resolved for you, so that you can continue to enjoy the Energy Analyzer app!

Won’t login

I’ve changed my password and can login to the consumers website… it’s clear I know I have the right password. But I’m given incorrect email or password screen. Can I say I’m not surprised other reviews said the same?

Zim62

8 months ago

Response from developer

Hi, I'm sorry to hear that you are having trouble logging in! Please reach out to our support team at 517-580-6121. We would be more than happy to get this resolved.

App no longer works past startup screen

I finally gave up & deleted this app.
It worked great all summer, for the last month I cannot get past the home screen. It appears it’s trying to do something, but it never gets past the Consumers Energy logo. Removing the app and reinstalling did not help. I have the same on my pixel phone. 😔

A Schoen

9 months ago

App no longer works past startup screen

I finally gave up & deleted this app.
It worked great for all summer, for the last month I cannot get past the home screen. It appears it’s trying to do something, but it never gets past the Consumers Energy logo. Removing the app and reinstalling did not help. I have the same on my pixel phone. 😔

A Schoen

9 months ago

Can’t log in.

24 October: Still can’t log in. Updated the app yesterday, and now it won’t progress past the splash screen.

After comments, developer said to “reach out in in-app chat”; but I can’t reach the in-app chat because I can’t log in !

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I still can’t log in. It says my username and password are “not recognized”. But I can log into the Consumer’s Energy website using them.

Zack_gv

9 months ago

Response from developer

I'm sorry to hear that you are having trouble logging into the Energy Analyzer app. Please reach out to our support team via the in-app chat and we would be more than happy to assist you.

Failed update

10/21/2025 update made app unusable!

Trober51

9 months ago

Response from developer

Bait & switch

Typical of Consumers, promise, one thing and deliver something else. Just like the smart meter not leading to time of use charges, but then they do.

Trump Jabra

a year ago

Response from developer

I'm sorry to hear that you are not finding value in the Energy Analyzer app. Please reach out to our support team via the in-app chat if you have any issues in specific that you need assistance with. Your input is important as we work to enhance the overall experience.

Can’t log in.

I still can’t log in. It says my username and password are “not recognized”. But I can log into the Consumer’s Energy website using them.

Zack_gv

a year ago

Response from developer

I'm sorry to hear that you are having trouble logging into the Energy Analyzer app. Please reach out to our support team via the in-app chat and we would be more than happy to assist you.

Login stopped working

It was working a few days ago. Now I can’t log in. When I put in my username and password, it wont let me log in; but after the login fails, I can see my account details in the okta window. So it appears that okta is letting me log into consumers, just not the app.

Also. I can’t find a Customer service email anywhere.

Zack_gv

a year ago

Some problems but handy

After having a lot of trouble logging in, it suddenly started working. After connecting the toolkit, it took a while for it to decide there was indeed internet access and that it was in fact connected to the meter. Seems useful, but would be nice to set a timespan on the Usage graph for it to tell you what the cost for that timespan was.

Jbierling

a year ago

Great App

I really love the Consumers Energy Energy Analyzer application, I look at it several times a day and has helped me use energy more efficiently.

DKE612

a year ago

Needs work

Seem like there are some issues with this. Doesn’t seem to show data, and takes a while to update?

BillMkg

a year ago

Response from developer

We appreciate your feedback about the app not displaying data and taking time to update. When first logging into the app, it takes about 36 hours for the data to start populating in. After that, you should see consistent uploads. If not, please reach out to our Support team! We are here to help at support@hydrohome.zendesk.com or 877-763-7782. We would be more than happy to take a look at this issue so that you can view your usage!

Non-functional

Impossible to log in.

Jbierling

a year ago

Response from developer

We appreciate your feedback and understand the difficulty with logging in. Because this is a closed pilot, if you received an email invite, please contact Support via in-app chat or via email: support@consumersenergy.zendesk.com and we can get you taken care of.