Disconnect
Is a better name for this app considering its performance
Major Improvements
The app has made some great improvements over past year. Performance is faster, new functionality like being able to see when your coworkers are coming into the office and where they will sit, and better UX.
Unstable and unreliable
The app is unstable and unreliable. Currently the app front end appears to be working, but my bookings are missing and unable to make future bookings. Soooo flaky.
Awful user interface
Forced to use this for company returning to work. The user interface is awful on a computer, phone, and iPad. Information displayed is not helpful, and helpful information is not displayed. The workflow to book a desk is buggy and inconsistent, and does things like show that you cannot overwrite a current booking for X date, when also saying that you do not have a reservation for that date.
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Buggy
Click on a work stations, back out and it resets my search window. Very frustrating to use.
Very clunky app
I can’t set favorites so I have to scroll almost 200 down to get to the desk I want. It doesn’t even come back to my floor each time. And when I search, it shows me desks all over the world. Hopeless.
Poor UXD and fiddly
It is quite frustrating to use it for a simple thing like booking desks !! I truly hope that the developers learn from others and steal with pride !!
Everyone’s least favourite workplace app
Just not nice to use. There are better apps out there for desk and room booking.
It’s not my favourite workplace app
Stop saying it is
Not impressed
App does not work unless I upgrade but I can’t because I do not have iOS 17.2 and can’t see a way to get Apple to give it to me on an iPhone X
Useful app, could be improved
My office introduced this app in January. It works fine for booking and cancelling, but I would love to see the following improvements:
🔔Notifications:
- to tell me which number desk I’ve booked (morning of the booking) [this is top of the wishlist 🙏🏻]
- or to remind me to cancel it if I’ve not gone in (morning of the booking)
- to remind myself to book a desk (at a set time / X days in advance)
- to tell me when a ‘followed’ coworker booked a seat (if that person allows the tracking)
- to tell me when a ‘followed’ seat booking gets cancelled by someone else so I can book that seat instead
📱Other:
- Open straight to the desk map, or straight to my desk bookings. I don’t care about the rest. [2nd on the wish list! 🙏🏻]
- show me a co-worker’s full name instead of just their initials. I don’t know everyone in the office and there are a lot of people
If these changes could be implemented it would greatly improve the user experience! Thanks.
🔔Notifications:
- to tell me which number desk I’ve booked (morning of the booking) [this is top of the wishlist 🙏🏻]
- or to remind me to cancel it if I’ve not gone in (morning of the booking)
- to remind myself to book a desk (at a set time / X days in advance)
- to tell me when a ‘followed’ coworker booked a seat (if that person allows the tracking)
- to tell me when a ‘followed’ seat booking gets cancelled by someone else so I can book that seat instead
📱Other:
- Open straight to the desk map, or straight to my desk bookings. I don’t care about the rest. [2nd on the wish list! 🙏🏻]
- show me a co-worker’s full name instead of just their initials. I don’t know everyone in the office and there are a lot of people
If these changes could be implemented it would greatly improve the user experience! Thanks.
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Sack whoever procured this system for your employer
Honestly, this must either be the cheapest product on the market or whoever procured this system for your employer is taking back hand deals. Considering the concept is so simple, I have no idea how “Comfy” have made such a bad job of this at every single turn.
Want to book a desk for 8 hours? Well the filter will still show you desks that only have 30 mins availability in that window. Realise you can’t book the desk? Ooops! Back to the very beginning you go! Want to see who in your team is booked where, well if the weather forecast is rain and the temperature begins with a 1 then we’ll think about giving you that info.
If *you* are your organisation’s procurement person and you’re looking into this system… for the love of god don’t do it! Not unless you want a legitimate reason for office attendance to be through the floor (in which case, crack on!).
Want to book a desk for 8 hours? Well the filter will still show you desks that only have 30 mins availability in that window. Realise you can’t book the desk? Ooops! Back to the very beginning you go! Want to see who in your team is booked where, well if the weather forecast is rain and the temperature begins with a 1 then we’ll think about giving you that info.
If *you* are your organisation’s procurement person and you’re looking into this system… for the love of god don’t do it! Not unless you want a legitimate reason for office attendance to be through the floor (in which case, crack on!).
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Awful
Truly a horrendous experience. I am forced to use this app to book a desk and lock/unlock my locker in the office and there are constantly issues.
Rubbish
booking a desk you cant even filter to see available desks, when you go to map and see a free desk, but does not show up in the list to book. absolutely useless app why bother providing an app and from comments dating YEARS back there is no improvement
Authentication is broken, site 404’s
I can’t complete the authentication process to use the app. The authentication link they send to my company email 404’s, so the app is unusable. There is no support contact on the company website or in the app.
Header logo blocks clock/battery
Company header logos block important time, battery info etc. in the iPhone’s “ears” when the phone is in Dark Mode. Why isn’t Comfy taking responsibility to provide correct UI design guidelines to companies and/or assuring in some other way that their product maintains a high-class image?!
Poor
Unable to log in for weeks, ‘support’ is none existent. Wish I wasn’t forced to use this by my firm
Not correct
This app is so frustrating to use for our office. The descriptions for work spaces are not correct. It makes you “confirm” your booking an hour before, so if I book it for 8 am I have to confirm at 7 am, but it doesn’t prompt you or send a notification, so I have yet to remember to do this since at 7 am I’m busy getting ready and getting the kids out the door. And then you get to the office, realize you don’t have a booking, and can’t even remember which one you booked (app doesn’t keep a record of it). Overall just not effective and very frustrating. Most people at the office don’t even use it because it’s not accurate, so everyone is just roaming around looking for an open desk.
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Not good
This app is so behind where tech should be in this day and age. For me it crashes when trying to book. Isn’t easy to navigate and if a desk booking isn’t available you have to go right back to the start again to find another. This could be much better with more thought.
Great concept, poor connectivity
When the app works, it’s convenient and great. That said, connectivity it sporadic AT BEST. You will frequently have to quit the app and reopen it in order to get it to connect to your building. Sometimes it will even lock you out for 10 min even though your request did not go through.
If they fix the bugs, then this would easily be a 5 star app.
If they fix the bugs, then this would easily be a 5 star app.
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