Log in
OK app, it why every other day do I have to re submit my login details, PIN number and facial awareness when I have already done this?
It asks every two days to do this, seems pretty pointless
It asks every two days to do this, seems pretty pointless
Not much detail
Hardly any useful information, for example about investment performance over time, but at least you can see the value of your holdings at a glance, unlike on the appalling web portal (which hasn’t been significantly improved in years). The sign up is clunky. You can’t copy and paste your long password from your password manager into the app) and if you log out of the app you have to go through the entire, tiresome log in process again, even with biometrics activated. Not sure how IT / User experience can be quite so bad in this day and age.
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Login basics…
Does not integrate properly with iOS password manager. Remembers Face ID once and then second login requires you to set it up again. Forgets you set up the pin in previous sessions. Just getting into the app is frustrating.
Response from developer
Thanks for your feedback and we’re sorry for the frustration here. Please ensure you’re on the latest version of the app. If the issue persists, contact us at socialmedia@equiniti.com so we can investigate further.
Awful app and website
I log on to the site and am told that I have limited access until I have verified some details.
I phone the number given and am put on hold for ages because the agents are too busy (the website says “we’re currently experiencing high call volume”). Eventually I get through and have the same questions again and again - what details do I want to confirm?
It seems that it is because my account has not been activated. It will take 24-48 hours to do.
How to make life difficult for customers.
The whole thing of having high call volume is boring now - companies used Covid restrictions to limit staff - Covid is over - employ more people!!!
I phone the number given and am put on hold for ages because the agents are too busy (the website says “we’re currently experiencing high call volume”). Eventually I get through and have the same questions again and again - what details do I want to confirm?
It seems that it is because my account has not been activated. It will take 24-48 hours to do.
How to make life difficult for customers.
The whole thing of having high call volume is boring now - companies used Covid restrictions to limit staff - Covid is over - employ more people!!!
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Response from developer
We’re sorry to hear about your experience and appreciate you taking the time to share it. We understand how frustrating delays and repeated checks can be, especially when trying to access your account. Activation steps are in place to protect your account. If you’re still experiencing issues, please contact us at socialmedia@equiniti.com and we’ll help resolve this as quickly as possible.
