Living Proof
Excellence at Best performance!!
Horrible customer support. Ok app.
I've subscribed for four years (longer if you include a previous subscription).
I once used it "enough" to fill in the gaps between real gym time and home workouts. Then I started using Apple Fitness and this sorta feel by the wayside. Honestly, Apple Fitness+ is cheaper, contains better stats and insights, and connects with the Apple Watch in a way that gives fun feedback (like Orange Theory).
For such a premium app, you'd think they'd try to stand out in some ways over the competition. Sadly no. Even though I've paid in total over a thousand dollars, I'm stuck with customer support worse than Netflix. I haven't used the app in over a year because the competition was that much better. When I noticed the charge on my credit card, I immediately went to cancel online an email customer support for refund. The customer support site is buried very deep within the FAQs. When I finally got to the customer support request page, I typed out all the information but the "submit" button was broken. I know it’s not my computer because I tried different browsers. They need to fix this. So instead I had to scour the accompanied with a bunch of legalese internet for their customer service billing email address. Once I emailed them explaining the situation, their response today was they don’t do refunds, accompanied with a bunch of legalese. so you win this time, equinox, enjoy my $300. Unlike before, I won’t be coming back to see if there’s anything new worth subscribing for. I won’t be recommending this anymore.
I once used it "enough" to fill in the gaps between real gym time and home workouts. Then I started using Apple Fitness and this sorta feel by the wayside. Honestly, Apple Fitness+ is cheaper, contains better stats and insights, and connects with the Apple Watch in a way that gives fun feedback (like Orange Theory).
For such a premium app, you'd think they'd try to stand out in some ways over the competition. Sadly no. Even though I've paid in total over a thousand dollars, I'm stuck with customer support worse than Netflix. I haven't used the app in over a year because the competition was that much better. When I noticed the charge on my credit card, I immediately went to cancel online an email customer support for refund. The customer support site is buried very deep within the FAQs. When I finally got to the customer support request page, I typed out all the information but the "submit" button was broken. I know it’s not my computer because I tried different browsers. They need to fix this. So instead I had to scour the accompanied with a bunch of legalese internet for their customer service billing email address. Once I emailed them explaining the situation, their response today was they don’t do refunds, accompanied with a bunch of legalese. so you win this time, equinox, enjoy my $300. Unlike before, I won’t be coming back to see if there’s anything new worth subscribing for. I won’t be recommending this anymore.
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Plse Fix the Elevators
FIX the Elevators
Best club ever
I travel the world for teaching and training returning home to SM east Equinox is the most wonderful reentry, classes, training and finishing with a swim a real reboot after a long flight. When in town I frequently visit all the classes this is the happiest place. Dr Ron Alexander
Record keeping of attendance
I was noticed that I missed a cycle class on 9/19 which I attended. Sam’s class. I asked the desk person about it and I was told that if I come in early I have to return to the desk to check in again shortly before the class to get credit. The record created by you showed that I attended the class. That system needs some work. I was penalized for missing that class that I attended if I miss 2 more classes. That system needs work before anyone is punished. This has happened at least 3 other times to me.
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