Best insurance services
ErgoNext is hands down the best platform for managing business insurance. We use them for our General Liability and Workers' Compensation policies, and the experience has been seamless. The app is incredibly practical and intuitive. Being able to generate customized certificate holder documents on the spot to send directly to clients and contract owners saves us huge amounts of time on project submittals. Instant access to COIs makes it the best option on the market. Highly recommended!
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BFbruce fuentes
Extremely Disappointing Experience – Unexpected Charges and Terrible Customer Service
I am extremely disappointed with ERGO NEXT Insurance. This has been one of the most frustrating customer service experiences I have ever had.
I recently requested to cancel my membership, and I was told I had to pay $57 just to cancel it. Then, just a few days later, you charged me another $63, even though the month was not even over. My monthly payment was supposed to be around $50, so I do not understand why I am being charged additional amounts without a clear explanation.
The customer service is absolutely terrible. Every time I try to use the online chat to speak with an actual representative, the chat keeps kicking me out. I spent two entire days trying to get in touch with someone, and it was an unbelievable waste of my time.
How can a company keep charging customers money but make it nearly impossible to contact customer support? If you can process payments instantly, you should also be able to provide reliable customer service and clear explanations for every charge.
These unexpected charges, confusing cancellation fees, and repeated problems contacting support are completely unacceptable. I feel like I am being charged for things I never agreed to, and nobody is willing to help resolve the issue.
I want a full explanation of every charge, a refund of any unauthorized or incorrect payments, and confirmation that my policy and membership are completely canceled with no further charges.
Based on my experience, I would not recommend ERGO NEXT Insurance to anyone. Think carefully before signing up, because getting your money taken is easy, but getting answers or help from customer service is apparently a completely different story.
I recently requested to cancel my membership, and I was told I had to pay $57 just to cancel it. Then, just a few days later, you charged me another $63, even though the month was not even over. My monthly payment was supposed to be around $50, so I do not understand why I am being charged additional amounts without a clear explanation.
The customer service is absolutely terrible. Every time I try to use the online chat to speak with an actual representative, the chat keeps kicking me out. I spent two entire days trying to get in touch with someone, and it was an unbelievable waste of my time.
How can a company keep charging customers money but make it nearly impossible to contact customer support? If you can process payments instantly, you should also be able to provide reliable customer service and clear explanations for every charge.
These unexpected charges, confusing cancellation fees, and repeated problems contacting support are completely unacceptable. I feel like I am being charged for things I never agreed to, and nobody is willing to help resolve the issue.
I want a full explanation of every charge, a refund of any unauthorized or incorrect payments, and confirmation that my policy and membership are completely canceled with no further charges.
Based on my experience, I would not recommend ERGO NEXT Insurance to anyone. Think carefully before signing up, because getting your money taken is easy, but getting answers or help from customer service is apparently a completely different story.
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WWiechartr
Response from developer
Hi Kelley, Charges that don’t add up, on top of two days spent just trying to reach someone, is a lot to deal with at once. We’d like to walk through every charge with you and make sure your cancellation is fully confirmed. Please email us anytime at support@nextinsurance.com or call 855-222-5919, Monday–Friday, 8 AM–5 PM CST. Sincerely, The ERGO NEXT team
Great service
Love how seamless it is!
RRSV39
Very User Friendly
The app is so easy to use and you can add additional coverage and make edits at your convenience without having to call a number. Very satisfied.
Ffry130172
Owner
Great price
WLwaseem l
