ERIEBANK goMobile User Reviews

Name: ERIEBANK goMobile
Rating: 4.83772 (1177 reviews)

ERIEBANK goMobile

CNB Bank

💼 Business

💰 Finance

What users say

Summarized from real user reviews of ERIEBANK goMobile. Based on 1.2K reviews and a 4.8/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Finance app.

Positive things

👍Friendly and helpful staff
🚀Seamless banking experience
💡Veteran-friendly accounts

Negative things

🐛Login and navigation issues
🔄Functionality needs improvement
🔒Overly complex security

Top reviews

Most Recent Highest Rated Lowest Rated

G.Jane

Trust that ERIEBANK will always give me the best service they always have

G. Jane

2 years ago

Functionality needs to be upgraded

Functionality that is comparable to other banks need to be built in

DannyP17

2 years ago

Response from developer

Hello, thank you for your review. Our customer’s feedback is crucial as we continue to work on making the app more user friendly. We value your review and will be sure to pass your comments along to our development team.

Glitch

While I have been banking with Erie Bank for years, I really wonder why the glitch on login has not been fixed. When I sign in on my phone, the page loads and when I go to click on the 2nd account down, the page moves causing me to click the 1st account and takes me there. I would much rather the page take another second then having to reload the homepage so I can select the intended account information.

phins317

2 years ago

Response from developer

Hello, thank you for sharing your mobile app experience with us. As the feedback from our members is vital to us, we want to meet their expectations. Please contact us at (800)-492-3221, so we can get a better understanding of this and work towards a solution.

Great at everything

Never had a bad situation while in your establishment. Your employees are very well respected and informed. I appreciate every effort they put forward.

BLACKSTLLION

2 years ago

Response from developer

Thank you for taking the time to leave us your feedback. We are happy to hear about your positive experiences with ERIEBANK!

Awesome bank

ERIEBANK is such a great bank. I moved here from out of state and as a veteran I really appreciate the at ease checking and savings account for veterans. They have also helped me to close down my old bank accounts out of state. The staff is friendly and inviting.

Tyler JV

2 years ago

belt and suspenders

Use either biometric id with trusted devices -or- 2fa. Both is overkill (or at least make it optional).

bruce.hammerlee

3 years ago

Customer service

We have been very happy with Erie Bank and all the various services they offer.

Jse123

3 years ago

Response from developer

Thank you for taking the time to leave us your feedback. We are happy to hear about your positive experiences with ERIEBANK!

The best bank ever!

It’s been along time since I’ve experienced great service from a bank. People wanting and willing to help you with your needs.

Heather Showman

3 years ago

Response from developer

Hello Heather, thank you for your kind review and for being a customer of ERIEBank. We are very happy to hear about your positive experience with our staff and bank!

Great App

Love being able to transfer money and deposit checks from my phone. Much easier than having to run to the bank. Seamless interaction.

00buck75

3 years ago

Response from developer

Hello, thank you for your review and for being a customer with ERIEBANK. We appreciate your feedback and are happy to hear about your positive mobile app experience!

Complaint

Do not like after new app update I cannot obtain my last 5 transactions in fast balances.

Winning 22

3 years ago

Response from developer

Hello, thank you for your review and for being a customer with Erie Bank. We apologize for this inconvenience you’re experiencing with our mobile app. Please reach out to us at 888-822-2990 if you have any questions on this or any issues we can help with.

App issues

I have to delete and reinstall almost every time I try to login. What is going on? Please fix

shyeyuhfy

4 years ago

Response from developer

Hello, thank you for your review. We are sorry to hear that you are experiencing difficulties with the app. Please contact us at 1 (888) 822-2990 so we can assist you on this!

Not a fan of the update

I don’t like the Tiles theme and liked how I was able to change it up u tip yesterday. Now it’s the only theme and it’s really not user friendly. Please go back to the prior theme or let me pick. Thumbs down on this choice.

sunnysky14

5 years ago

Response from developer

Hello, we appreciate you taking the time to provide us with your feedback regarding our app and its features. We’re always looking at ways to make our app the best it can be, so we’ll be sure to pass along your feedback to our development team.

Update is terrible

This update is awful! I changed the “theme” and it’s such a mess and not user friendly anymore. And it won’t let me change back.

Lexydisushbfjfksooakwjdhb

5 years ago

Response from developer

Hello, thank you for your feedback regarding our app and its features. We’re always looking at ways to make our app the best it can be, so we’ll be sure to pass along your feedback to our development team.

Update killed this app

Worked great until recent update. Now there are network errors, the fingerprint thing doesn’t work, it’s a bloody mess. Deleted & reinstalled 4 times & keeps failing. I rely on this app...FIX IT!

Update January 2021: Fixes have been made & now quite stable. Thank you, developers!

Ace McFrehley

5 years ago

Response from developer

Hi Ace, thank you for updating us on your latest experience with our mobile app! We are happy to know that you are enjoying your app experience!

What HAPPENED to an awesome app it is NO LONGER👎

I have used this app for several years. Approximately 4 weeks ago I was unable to use the BILL PAY on my iPad and to this day I’m still unable to pay my bills on this app.
This APP is now USELESS can only look at account and that’s it.

Sue RV

6 years ago

Response from developer

Hello, we are sorry to hear that you are experiencing difficulties. Our recent update has caused some compatibility issues with some of the features in our mobile app. We are aware of these issues and are working to get this resolved as soon as possible. To access Bill Pay in the meantime, please visit through a desktop PC. If you still experience problems loading Bill Pay, please reach out to our Customer Service Center at (888)-822-2990 so we can better assist you!

Update slowed down my app

Whatever update happened last slowed my app down to the point I can’t even get past the loading screen

All on my own.

6 years ago

Response from developer

Hello, With the recent update, we have been made aware that there have been some compatibility issues with some of our functionalities and are working to get this resolved as soon as possible. For additional support, please feel free to contact our Customer Service Center at (888)-822-2990. We are always here to help!

Why even have Face ID if it never works?

Every flipping time I try to use this app it’s like I’ve never registered for the Face ID login despite me having done so three or four times now. Literally the dumbest thing to offer that as an option for login and then never have it work. Seriously. Fix this! The rest of the app is alright, it’s not a smooth experience that’s for sure, but if you’re just depositing a check or checking a balance it’s alright.

Dxlyaxe

6 years ago

Slow or no login

This app only lets me login about 50% of the time. It either takes forever to login or just keeps saying it’s loading and I have to give up. Please fix this. I’ve had several different phones and only ever had a problem with this app.

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