Truly Awful
This company took a turn for the worst about 5 years ago. We have been customers for close to 10 years at this point and I can’t stress how truly horrible their mobile app is. This really has the potential to bring down an entire companies day to day operations based on issues that truly occur a dozen or more times a day. I decided to try and load the app literally as I am typing this and it opened up to just a completely blank schedule for tomorrow…which is obviously not what is actually on the job board for tomorrow. This happens every day, as does the app just randomly crashing. I wish we had never spent so much time and money to switch to this company because it literally just took us 6 months to switch to a new company.
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Awful
More often than not this app fails to works properly. Freezes completely on the regular, dispatches won’t load. For a field tech this is a complete waste. Rarely see updates pushed out. Pushing hard to get my company to drop this. Down right awful. If you try and submit a bug report that errors out as well. Pretty awful when you try to report an error and you can’t because that doesn’t work either.
2/18/26 update. App is still awful! Won’t load my dispatch, app updates are few and far between.
2/18/26 update. App is still awful! Won’t load my dispatch, app updates are few and far between.
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Sucks!!!
Worst app for service that I’ve used, it crashed every time, you have to delete it and re download it everyday, and is so slow. If I could steer away from it I would, but company i work for keeps using this system not sure why!!!
Keeps crashing
Crashes multiple times a day. Need to delete and reinstall to load dispatches.
Loses signatures, the list goes on. I would give negative stars if it were possible. The is running iOS 26.2.1 , current app version as of 02/05/2026z
Loses signatures, the list goes on. I would give negative stars if it were possible. The is running iOS 26.2.1 , current app version as of 02/05/2026z
Makes work harder
Trying to get done with your day? Then don’t use this app. Some days it works and most days it doesn’t. Very frustrating. This review can’t even come close to the frustrating days I have had with this app. I don’t use it not recommend, not even to my enemy.
Makes Garbage look like gold
There seems to be only one person who works on this app and they are an elementary school drop-out who eats paint chips.
Update: the people mentioned above have been fired and now braindead pre-school drop-outs who single-handedly dropped the average human race IQ score by 10 whole points have now taken over the app.
I wish I could go back in time so I could get myself to become anything else and then I would never have to deal with this garbage.
Update: the people mentioned above have been fired and now braindead pre-school drop-outs who single-handedly dropped the average human race IQ score by 10 whole points have now taken over the app.
I wish I could go back in time so I could get myself to become anything else and then I would never have to deal with this garbage.
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Feels very dated
Company uses it so don’t have much choice. The AutoCorrect is horrible. The app is very clunky and feels like very old technology. It works, sort of, most of the time. But compared to other similar solutions, this would not be my choice if I had an option.
Never responds
App never works and constantly doesn’t load jobs. Cannot process cards for months manually. Many issues would not recommend
Absolute rubbish
Doesn’t load half the time , have to delete and upload constantly, it slows down production indefinitely.
Do not use
Absolute worst thing about the company i work for. Systems down all the time. Can’t get addresses right, slow processing speeds make it impossible to do anything. You will spend more time waiting for things to load then you do actually typing them in. DO NOT USE THIS APP. the only reason my company still does is because they haven’t had time to look but they will. And so should anyone else using this.
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Esc Is Lazy, sloppy, and Horrible.
Esc falls victim to a fake attempt at what service titan is.
Esc swoops in to your local hvac , plumbing , trade office and sells this program to your boss for cheap. then will eventually raise the price.
Esc for the technicians is another nightmare. it never loads, it never works. it never satisfies.
it’s the opposite of a snickers bar. i bite into this and im sad and it makes my day miserable.
SERVICETITAN ALL THE WAY!
Esc swoops in to your local hvac , plumbing , trade office and sells this program to your boss for cheap. then will eventually raise the price.
Esc for the technicians is another nightmare. it never loads, it never works. it never satisfies.
it’s the opposite of a snickers bar. i bite into this and im sad and it makes my day miserable.
SERVICETITAN ALL THE WAY!
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Screen bugs and glitches
Constantly as a person in the field it’s hard to view timesheets and switch time with the screen just acting weird, on top of that some of us have multiple jobs in a day and they are moved back in forth, unless you have a computer you are very limited to moving jobs around. I think a few more versatile options would be great
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Hot Baloney Garbage
crashes 24/7 worlds biggest headache trying to work it the old app was way better . would give negative stars if could.
Garbage
I’m not sure why esc doesn’t just give up to service titan… it’s a wash.
Worst app ever created straight trash
I hate that my company uses this software. It is the worst I’ve ever used in my entire history of being an HVAC technician.
Constant software issues always have to close out the app or delete it and re-download it just to get a call to appear or get photos to upload
This app needs to drive off a bridge whoever created this is a lazy clown
Constant software issues always have to close out the app or delete it and re-download it just to get a call to appear or get photos to upload
This app needs to drive off a bridge whoever created this is a lazy clown
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Awful
More often than not this app fails to works properly. Freezes completely on the regular, dispatches won’t load. For a field tech this is a complete waste. Rarely see updates pushed out. Pushing hard to get my company to drop this. Down right awful. If you try and submit a bug report that errors out as well. Pretty awful when you try to report an error and you can’t because that doesn’t work either.
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Garbage
There seems to be only one person who works on this app and they are an elementary school drop-out who eats paint chips.
No Copy and Paste
Can’t copy and paste certain things. Also, notification doesn’t work. My company says if you have this app installed on two different phones. It won’t work. Makes no sense. My work friend has the app on his iPhone and one on his android phone. Only his android phone gets the notification. After I deleted the app, it still won’t send me notifications when my schedule changes. I’ll adjust my score once this app gets these two things corrected.
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IOS update
Do not update your IOS as this app won’t work. They usually 3-4 IOS behind to get the app compatible
EscbyFieldEdge
Worse then the last app
Truly worthless, randomly loses signatures, and materials that have been imputed, and saved!
Very frustrating
Wouldn’t recommend it even if it was free!
Truly worthless, randomly loses signatures, and materials that have been imputed, and saved!
Very frustrating
Wouldn’t recommend it even if it was free!
