в россии есть не активировался
Response from developer
Здравствуйте! Похоже, вы приобрели тариф, но не завершили установку и активацию eSIM. Пожалуйста, следуйте инструкциям в приложении и в письмах, которые мы отправили. Если вам потребуется помощь, наша служба поддержки доступна 24/7 и с радостью поможет вам во всём.
The eSIM didn’t work, and they refused to refund my money
I contacted customer support, but they told me that because the eSIM had already been activated, they could not issue a refund. I find this completely unacceptable.
I do not recommend this app to anyone. They treat their customers very unfairly. I was left without internet in a foreign country because their eSIM did not work. When I explained the situation, they simply told me that I should have connected to Wi-Fi and contacted them immediately. The problem is that I had no internet to find Wi-Fi, and by the time I finally found someone willing to let me use theirs, a lot of time had already passed and I had ended up on the other side of the city.
This was a very stressful experience, and instead of helping, the company refused to take responsibility or provide a refund.
Response from developer
Hi, After reviewing your case, we can confirm that the eSIM was successfully activated and connected to the network. Our support team is available 24/7, and we ask customers to contact us as soon as an issue occurs so we can troubleshoot it in real time. In most cases, connectivity issues can be resolved within minutes. We have hundreds of thousands of customers worldwide, and we are confident in both the quality of our service and the level of support we provide.
Hard to use
Response from developer
Hi! Please reach out to our support team, and they'll be happy to assist you. It sounds like you're experiencing a small issue with the installation or activation process. No worries at all - we've got you covered!
Very disappointing experience in Mexico
I purchased a 10GB eSIM plan for $25 for my trip to Mexico, and my friend purchased the same plan as well.
Unfortunately, the service was very poor. My friend’s connection kept cutting off constantly, and mine barely worked. The internet was extremely weak, to the point that I could not make calls or even watch a short reel properly, even though I followed all the setup instructions and tried everything.
This caused us a lot of inconvenience during our trip, especially because we needed reliable internet for maps, communication, transportation, and travel arrangements.
I do not recommend this app for new buyers unless they improve the service and provide proper support or refunds when the eSIM does not work.
Response from developer
Hi, It seems you may be referring to a different app, as our Mexico plans are significantly cheaper than $25 for 10GB. We recommend reaching out to the provider you purchased the eSIM from and letting them know about the issues you experienced. At eSIMo, our 24/7 human support team is always available to assist customers with setup, connectivity issues, and troubleshooting in real time. We hope you're able to resolve the issue and enjoy a better experience on your next trip.
Ужасно
Response from developer
У нас нет контроля над вашим потреблением трафика — оно зависит исключительно от вашего использования устройства и приложений. Рекомендуем ознакомиться с советами по экономии данных на нашем сайте или в приложении. Желаем приятного путешествия!
