Persistent Payment Failures and Unreliable Banking App Experience
CBE either needs to take this app down or replace the developers with someone competent who is actually capable of doing the work.
EagleLion uses the same payment system for Ethio Direct, CashGo, CBE Connect, and all the other apps they build for their customers. Unfortunately, many banks rely on them. I have never been as irritated by an app like the apps developed by EagleLion. They have amazing UI and amazing UX but the backend infrastructure is completely broken and full of bugs and errors.
I believe they use the same codebase and backend payment infrastructure for all their clients while using different UIs for each app. I don’t know if CBE has noticed this, but the payment system behind these apps appears to be the same.
How can all the apps built by this company have the exact same payment error? They all display the message: “Your transaction was unsuccessful. Please check your details and try again.” They don’t even provide the actual reason for the failure and instead show the same generic error for all cards and all users. I have even tried sending money using my friend’s account, hoping the issue might be with my card.
I have been experiencing this issue for months. I genuinely wanted to use this app because it would make sending money much more convenient, so I kept coming back every few weeks to check whether the problem had been fixed. Unfortunately, after months of waiting and multiple attempts, the same payment issues still exist without any resolution.
How can a financial company ignore a payment issue like this? How can we trust them with thousands of dollars when payments continuously fail because they are using a broken backend payment system developed by this incompetent company? This company appears to sell different UIs to multiple banks while relying on the same flawed payment infrastructure they developed years ago, yet they seem unable to fix the underlying issues.
How is it possible to keep ignoring all these negative reviews and continue working with the same company when the app they sold you is simply terrible? Either remove the app from the App Store or hire competent developers who can build a robust and reliable payment system.
EagleLion uses the same payment system for Ethio Direct, CashGo, CBE Connect, and all the other apps they build for their customers. Unfortunately, many banks rely on them. I have never been as irritated by an app like the apps developed by EagleLion. They have amazing UI and amazing UX but the backend infrastructure is completely broken and full of bugs and errors.
I believe they use the same codebase and backend payment infrastructure for all their clients while using different UIs for each app. I don’t know if CBE has noticed this, but the payment system behind these apps appears to be the same.
How can all the apps built by this company have the exact same payment error? They all display the message: “Your transaction was unsuccessful. Please check your details and try again.” They don’t even provide the actual reason for the failure and instead show the same generic error for all cards and all users. I have even tried sending money using my friend’s account, hoping the issue might be with my card.
I have been experiencing this issue for months. I genuinely wanted to use this app because it would make sending money much more convenient, so I kept coming back every few weeks to check whether the problem had been fixed. Unfortunately, after months of waiting and multiple attempts, the same payment issues still exist without any resolution.
How can a financial company ignore a payment issue like this? How can we trust them with thousands of dollars when payments continuously fail because they are using a broken backend payment system developed by this incompetent company? This company appears to sell different UIs to multiple banks while relying on the same flawed payment infrastructure they developed years ago, yet they seem unable to fix the underlying issues.
How is it possible to keep ignoring all these negative reviews and continue working with the same company when the app they sold you is simply terrible? Either remove the app from the App Store or hire competent developers who can build a robust and reliable payment system.
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Not able to login back in
I am not able to login in after logging out. It is saying a 6 digit verification code has been sent to my email but the code never came. So i am stuck and logged out. Appreciate technical support on this one
The App Doesn’t work
All my payment are failing. Attempt to rest password are also failing
mr
it is not wrk at all wasting time to use this app took me alk day try all way but not wrk
Came to Review but…
I want to come here to vent my frustration about the app and hope they will fix it. But none of the reviews so far have received a response from the developer or the bank. This tells me that they are utterly incompetent, don't care, or they make sure it is not easy for people who want to do business legally. እግዜር ለኢትዪዸያና ምስኪን ህዝቦቿ ይሁናቸው። With the government’s digitalization endeavor and financial transformation works, I find it mind-boggling how they allow this to happen. It is a quick fix that benefits the economy.
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Worst app ever. Don’t use it.
You told us to use legal way to send money to our family, and this is the app you provided?? It is the worst experience I ever had. The app crash every time I enter the bank account number. I can’t believe this is official app. Very disappointing.
Payment not going through
This app is a failure. I tried to send money to family. However, the app keep declining the payment. It is very disappointed when someone trying to send money in the right way commercial bank of Ethiopia needs to do better
Not recommendable
Horrible app. It was good at the start. Then it started getting flagged for fraud every time I send money. I had to call my bank they connect with Visa and clear the transaction. Later my bank couldn’t even do that as the decline is coming from the merchant (CBE). It became useless. Crash and burn. I hope Commercial Bank of Ethiopia will look into this issue. App Store will not keep it for long with these bad reviews and frustrations.
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Mr
I’d prefer to fly to Addis and give the money directly to the person instead of using this app. Sending money through it has been really frustrating for me. It doesn’t clearly show where the payment fails. I tried everything, like making sure my card details match and even called my bank for help, but we couldn't resolve the issue with the app. I’m just curious why you need my one star review.
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Not work
It doesn’t send confirmation number tried so many times .
EthioDirect is unreliable and not a service I would recommend to anyone.
I had a very disappointing experience with EthioDirect. Their service is extremely poor, and the customer support is just as bad. The application itself is unreliable — you can’t successfully complete transactions no matter how many times you try. Payments keep getting declined over and over, and it feels like they never update or improve their system.
It is incredibly frustrating when you need to send money for your business, family, or any urgent matter, only to be blocked by a broken app and unhelpful service. Overall, EthioDirect is unreliable and not a service I would recommend to anyone.
It is incredibly frustrating when you need to send money for your business, family, or any urgent matter, only to be blocked by a broken app and unhelpful service. Overall, EthioDirect is unreliable and not a service I would recommend to anyone.
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Works as expected
Would be even better if you include an option to store payment information like debit card, so that we don’t have to fill it out every time. And if there’s an option to resend to someone from history, that would be great as well. Add there is a bug where if you click on get receipt from history, it sends an email as if you just made a new transfer and that is really confusing and should be turned off. Other than that, it just works. Thanks.
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Useless
It never worked. Retrospectively I believe there is some kind of sabotage that ordinary people are not sending money legally
No more working in the US!
It’s no more working. Failed message but doesn’t say why. Used to work though
Useless!
This up is not working, i have been trying to use my debit card to send money and never worked. Please fix it or remove it from the App Store.
The worst
This APP never works , and it belongs to the one of the big financial sector in Ethiopia /CBE what a shame ! Do not waste your time ! It is frustrating. The CBE needs to do better than this .
The worst
This APP never works , and it belongs to the one of the big financial sector in Ethiopia /CBE what a shame ! Do not waste your time ! It is frustrating. The CBE needs to do better than this .
The worst
This APP never works , and it belongs to the one of the big financial sector in Ethiopia /ECB- what a shame ! Do not waste your time ! It is frustrating. The ECB needs to do better than this .
Doesn’t work
This app is good when it works but it requires a lot of patience. It doesn’t work 98% of the time. It says “Your transaction was unsuccessful. Please check your details and try again.” even when you enter your card information correctly . CBE need to work on fixing this glitch.
Failed to send
This app used to be very efficient. I don't know if it fails for everyone, but lately, I wasn't able to send money after successive trials. There's no error message, nor any explanation why I'm being prevented from sending money to my family from the comfort of my home. ECB needs to fix this issue by addressing the source of the problem. I have no way of knowing whether the problem is from here or from ECB, as a result of which I don’t know who to contact.
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