Doesn’t work
Reset password just sends you in a loop - customer service unresponsive via WhatsApp.
Not working
50% of the time my data were not working
Failed payments
I tried to pay twice with two different credit cards but failed. So I deleted the app.
Purchases via App don’t work, no receipt, no info but I was still charged. Use web version only.
Top up or new purchases on the app doesn’t work, I’ve put through payment three times and have not received any receipts or info to use my purchases. I was still charged 3 for these unauthorised transactions. I’m still waiting for correspondence from the company. I was immediately successful on the web version. The App has terrible bugs and needs fixing asap!!
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Issues with ESIM
Have logged out and logged back in and newly installed eSIM does not appear in MySim an in recent orders has incorrect purchase date










