Easy!
Super simple to book direct and much cheaper than using a third party.
Booking glitch
When I enter the dates the final booking pages has changed the dates to the previous day. Very disconcerting! I’m sure it prevents some North Americans from booking.
Never works
This is a horrible app! Updated it and still never works half of the time!
Just an awful customer experience
Let me tell you the experience of the last three hours:
1. I could not log into my account
2. I changed the password on my account
3. I still could not log into my account
4. I tried to change my ticket… and there was no availability
5. So I tried to book a ticket on the same day… lo and behold there was availability
6. Unable to understand how this is possible, I look for your phone number.
7. Of course you had closed the call centre for the day.
8. So I went back to the app, and decide to bite the bullet + buy myself a new ticket
9. Of course, by this time, all availability had disappeared. In fact, entire trains had disappeared.
Surely these are not difficult problems to fix, especially given the outrageous fares you have been charging over the past few months.
To be honest, I am one very small frustrated moment away from reporting this to the competition commission, or whichever regulatory body looking at abuse of dominant position, along with many other such complaints, I’m sure.
I am simply appalled.
1. I could not log into my account
2. I changed the password on my account
3. I still could not log into my account
4. I tried to change my ticket… and there was no availability
5. So I tried to book a ticket on the same day… lo and behold there was availability
6. Unable to understand how this is possible, I look for your phone number.
7. Of course you had closed the call centre for the day.
8. So I went back to the app, and decide to bite the bullet + buy myself a new ticket
9. Of course, by this time, all availability had disappeared. In fact, entire trains had disappeared.
Surely these are not difficult problems to fix, especially given the outrageous fares you have been charging over the past few months.
To be honest, I am one very small frustrated moment away from reporting this to the competition commission, or whichever regulatory body looking at abuse of dominant position, along with many other such complaints, I’m sure.
I am simply appalled.
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Eurostar app not allowing to log in despite have created an account.
I thought it has something to do with no WiFi available but every time I log in it keep saying “something went wrong”
