Fares
The fare keeps on changing every I go on Eurostar site . Flight is cheaper and takes less time .
The new app is not intuitive
I couldn’t check easily my past points history and also claim missing miles - the new app is a retrograde step
Can no longer log in
Log in broken
The best app for reservation
Most thing prefer to do is making the booking inside
Amazing Service
I needed to change a reservation and the staff member was incredibly helpful and enabled me to reserve a new booking with much ease and speed.
No way to Add reservations to Calendar
Please include “Add to Calendar” option in bookings. There is no way to add a reservation to iOS calendar except manual entry. Also, for a date change, the boarding pass in Apple Wallet do not up update for many days.
Update July 29, 2026: “Add to Calendar” is reinstated in the newest version of Eurostar iOS app. Works perfectly for me. Thanks to the developers for paying attention and reaching out. I have updated my review to 5-star.
Update July 29, 2026: “Add to Calendar” is reinstated in the newest version of Eurostar iOS app. Works perfectly for me. Thanks to the developers for paying attention and reaching out. I have updated my review to 5-star.
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Never opens
The app consistently fails to open, and when it does, it immediately freezes.
Easy!
Super simple to book direct and much cheaper than using a third party.
Booking glitch
When I enter the dates the final booking pages has changed the dates to the previous day. Very disconcerting! I’m sure it prevents some North Americans from booking.
Never works
This is a horrible app! Updated it and still never works half of the time!
Just an awful customer experience
Let me tell you the experience of the last three hours:
1. I could not log into my account
2. I changed the password on my account
3. I still could not log into my account
4. I tried to change my ticket… and there was no availability
5. So I tried to book a ticket on the same day… lo and behold there was availability
6. Unable to understand how this is possible, I look for your phone number.
7. Of course you had closed the call centre for the day.
8. So I went back to the app, and decide to bite the bullet + buy myself a new ticket
9. Of course, by this time, all availability had disappeared. In fact, entire trains had disappeared.
Surely these are not difficult problems to fix, especially given the outrageous fares you have been charging over the past few months.
To be honest, I am one very small frustrated moment away from reporting this to the competition commission, or whichever regulatory body looking at abuse of dominant position, along with many other such complaints, I’m sure.
I am simply appalled.
1. I could not log into my account
2. I changed the password on my account
3. I still could not log into my account
4. I tried to change my ticket… and there was no availability
5. So I tried to book a ticket on the same day… lo and behold there was availability
6. Unable to understand how this is possible, I look for your phone number.
7. Of course you had closed the call centre for the day.
8. So I went back to the app, and decide to bite the bullet + buy myself a new ticket
9. Of course, by this time, all availability had disappeared. In fact, entire trains had disappeared.
Surely these are not difficult problems to fix, especially given the outrageous fares you have been charging over the past few months.
To be honest, I am one very small frustrated moment away from reporting this to the competition commission, or whichever regulatory body looking at abuse of dominant position, along with many other such complaints, I’m sure.
I am simply appalled.
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Eurostar app not allowing to log in despite have created an account.
I thought it has something to do with no WiFi available but every time I log in it keep saying “something went wrong”
Canceled car
Last minute email canceling my trip due to the car being out and no effort to rebook on the same day. Now have to arrive at destination in the middle of the night instead of the afternoon as planned
Customer service non existent
Filled up multiple forms. Tried calling multiple days, finally got a reply on X. That agent eventually left me hanging halfway and also never replied since. Disgraceful customer service. After 2 weeks until now still never got a reply.
Time and date issue problem for years
Every time I buy tickets from U.S it doesn’t show the time and date right! Is this to complicated to fix!!
Poor service
Poor punctuality, service to Amsterdam was broken for a week. Lounges at some stations are a disgrace.
Limitation on luggage and what can be carried are a joke (not driven by border restrictions)
Much more expensive than flying even adjusted for carbon footprint
Limitation on luggage and what can be carried are a joke (not driven by border restrictions)
Much more expensive than flying even adjusted for carbon footprint
Euro star
It was so easy to book my trip with the family and the discount sometimes is fantastic. I will definitely recommend
Most uncomfortable first class trip I’ve ever experienced!
Eurostar trip from Amsterdam to Paris was ridiculously uncomfortable! It started by receiving an email to inform that train would be delayed and re-routed. Next, while I was already waiting for the train at platform 15 in Amsterdam Central, a message came informing me that train number 9328 coach 11 will have no air-conditioning and would be uncomfortable. It was too late for me to rearrange my hotel accommodations and make other arrangements as an alternative. The toilet in the “First Class” was not flushing apparently, so it shouldn’t be used unless you are disabled or unavailable to walk to go to the 2nd class section, which was apparently between coach 15 & 16. I asked for some snacks, and I was told they have water or tea or orange juice, because I boarded in Amsterdam, wherein they offered a very small croissant, one small slice of cheese, one tiny slice of ham and about 2 spoonful of cream + glass of water. And they called it “breakfast in first class”! Seriously? It’s absolutely different from what you read online!!
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Easy
So far so good
Booking a trip to Paris
It’s fast and easy to use and all information has easily been inputted ahead of our trip in December
