Time and date issue problem for years
Every time I buy tickets from U.S it doesn’t show the time and date right! Is this to complicated to fix!!
Poor service
Poor punctuality, service to Amsterdam was broken for a week. Lounges at some stations are a disgrace.
Limitation on luggage and what can be carried are a joke (not driven by border restrictions)
Much more expensive than flying even adjusted for carbon footprint
Limitation on luggage and what can be carried are a joke (not driven by border restrictions)
Much more expensive than flying even adjusted for carbon footprint
Euro star
It was so easy to book my trip with the family and the discount sometimes is fantastic. I will definitely recommend
Most uncomfortable first class trip I’ve ever experienced!
Eurostar trip from Amsterdam to Paris was ridiculously uncomfortable! It started by receiving an email to inform that train would be delayed and re-routed. Next, while I was already waiting for the train at platform 15 in Amsterdam Central, a message came informing me that train number 9328 coach 11 will have no air-conditioning and would be uncomfortable. It was too late for me to rearrange my hotel accommodations and make other arrangements as an alternative. The toilet in the “First Class” was not flushing apparently, so it shouldn’t be used unless you are disabled or unavailable to walk to go to the 2nd class section, which was apparently between coach 15 & 16. I asked for some snacks, and I was told they have water or tea or orange juice, because I boarded in Amsterdam, wherein they offered a very small croissant, one small slice of cheese, one tiny slice of ham and about 2 spoonful of cream + glass of water. And they called it “breakfast in first class”! Seriously? It’s absolutely different from what you read online!!
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Easy
So far so good
Booking a trip to Paris
It’s fast and easy to use and all information has easily been inputted ahead of our trip in December
Food
Travelled 3rd July. The salad served in Standard Premier or Plus was lovely. Well done Eurostar! I really enjoyed it.
Terrible
Hopeless
Good trains
Well organised, clean, comfortable seats. Bring your own water. There are things to eat for sale on board, but trains are so full right now that you may not want to go through the walk. Aisles aren’t blocked at all, just can feel small in crowded train. Still an excellent option.
Disappointing Staff
I had an extremely disappointing experience with Eurostar. My train from Amsterdam to London was cancelled twice, and this was not just a simple inconvenience — my visa was close to expiring, and these cancellations created a serious problem for me.
On 29 June at around 11:30, I waited in a long queue at the terminal to speak with a staff member named Noa and ask for help. After explaining my situation, including the fact that my visa was at risk because of the cancellations, the only response I received was: “This is not our problem.”
Hearing this was extremely upsetting, especially as an Iranian traveler who does not have the same rights and protections as an EU citizen. The way this situation was handled felt deeply unfair and dismissive. Instead of acknowledging that I was facing a serious issue caused by Eurostar’s service disruption, I was treated as if I was responsible for the problem.
No explanation was provided about what I should do, what alternatives were available, or whether any exception or support could be considered for a passenger in my situation. The complete lack of empathy and refusal to offer any meaningful guidance made the experience feel discriminatory and disrespectful.
If the train had not been cancelled, I would have returned on time according to my original plans and none of this would have happened. After spending a significant amount of money on this journey, I expected basic respect, understanding, and customer support.
Eurostar’s cancellations were already stressful, but the way I was treated afterwards made the situation much worse. This is not the level of service and humanity I expected from an international company.
On 29 June at around 11:30, I waited in a long queue at the terminal to speak with a staff member named Noa and ask for help. After explaining my situation, including the fact that my visa was at risk because of the cancellations, the only response I received was: “This is not our problem.”
Hearing this was extremely upsetting, especially as an Iranian traveler who does not have the same rights and protections as an EU citizen. The way this situation was handled felt deeply unfair and dismissive. Instead of acknowledging that I was facing a serious issue caused by Eurostar’s service disruption, I was treated as if I was responsible for the problem.
No explanation was provided about what I should do, what alternatives were available, or whether any exception or support could be considered for a passenger in my situation. The complete lack of empathy and refusal to offer any meaningful guidance made the experience feel discriminatory and disrespectful.
If the train had not been cancelled, I would have returned on time according to my original plans and none of this would have happened. After spending a significant amount of money on this journey, I expected basic respect, understanding, and customer support.
Eurostar’s cancellations were already stressful, but the way I was treated afterwards made the situation much worse. This is not the level of service and humanity I expected from an international company.
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Too expensive
Eurostar has become too expensive. It is cheaper to fly to most destinations.
They are unhelpful. Taking advantage of their monopoly.
They are unhelpful. Taking advantage of their monopoly.
Travel
It’s amazing
Lacking clear live train info. Unclear whether rescheduling your train will cancel your ticket
I’ve arrived at the station. I’d like to know if the trains on time, but the app doesn’t do that. I’m early and could catch an earlier train but the app isn’t clear about whether trying to do that cancels my existing ticket. Better ux please with clearer messaging.
Good but pricey
It’s too expensive. There should be more train and more affordable. Flying is cheaper, but climate change…
Dreadful service - No commitment to supporting customers
Cancel our booking and then no provision to contact you on the app or contact centre, that is dreadful. Price of replacement tickets were 3 times the tickets you cancelled!!!!
Just an awful service.
Changed my seat to rear facing before travel, no water in the toilet to wash hands, wifi doesn’t work (6 hours of inefficient work time), delays to the service, tannoy too faint to hear, suggested an arrival time which was 15 minutes out, no suggestion of a refund, all for £475.
Fantastic App!
The checkout is an excellent experience. I love the simplicity of the form and the wide availability of payment methods.
Overly complicated
I have hated using this app almost as much as the Eurail app. It makes me wonder why it needs to be so.
One way fare
I only needed a one way fare but was not able to make that change when purchasing , how do I change the round trip to one way, that’s the part that was very frustrating
New biking fails to update
Eurostar snap booking received via email
But fails to update on the app.
But fails to update on the app.
