Teachers should control their students on school trips
I travelled on train 9114 from London to Amsterdam. I was on coach 13.
The entire trip was tiring due to children walking up and down, bumping into passengers, singing out loud, and shouting at each other.
This was clearly a school trip. However, there should be consideration to all passengers, as everyone has paid to travel.
The entire trip was tiring due to children walking up and down, bumping into passengers, singing out loud, and shouting at each other.
This was clearly a school trip. However, there should be consideration to all passengers, as everyone has paid to travel.
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Excellent
The Eurostar app has improved a lot over the years. I particularly appreciate you can now book tickets from London to a particular Belgian station. Cross-service tickets are something European rail services have been struggling with and airlines do better. It’s great to see Eurostar get this right.
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Not able to log in on mobile
It’s been a week and no amount of downloading, deleting the app would fix the login issue on the iOS app. I’m signing with my phone password manager. The password from the password manager works fine for the website but doesn’t work on the iOS app.
Mtr
I have a lot of problems with my account and my password
Holiday
Great service, I travel by train every year to Spain . The booking process is great using the app definitely a great alternative to flying.
Easy
So easy to book. Good value.
Can’t log in
You can manage bookings but can’t log in to the actual account.
Absolute Katastrophe
Ich bin ja sonst eher der Typ „Jubelrezension“. Aber die Erfahrung mit dem Eurostar war einfach so Grotte, dass es mal gesagt werden muss.
Zugausfall, Kommunikation unterirdisch, konnte mit viel Warten und Glück den Zug mehrere Stunden später bekommen. Statt 4 Stunden Reisezeit 11 Stunden. Speisewagen: Gibts nicht wegen Personalmangel.
Das Highlight: Sowohl die Webseite als auch die App sind so Benutzer unfreundlich gestaltet, dass man es nicht hinbekommt, eine Erstattung wegen der Verspätung zu beantragen. Denn selbstverständlich hatte der Folgezug auch noch ordentlich Verspätung.
Lieber mit dem Fahrrad nach Paris als mit Eurostar. Ich werde es ab jetzt tunlichst vermeiden und steige aufs Auto um - blöd, aber damit habe ich zumindest eine gewisse Sicherheit, anzukommen.
Zugausfall, Kommunikation unterirdisch, konnte mit viel Warten und Glück den Zug mehrere Stunden später bekommen. Statt 4 Stunden Reisezeit 11 Stunden. Speisewagen: Gibts nicht wegen Personalmangel.
Das Highlight: Sowohl die Webseite als auch die App sind so Benutzer unfreundlich gestaltet, dass man es nicht hinbekommt, eine Erstattung wegen der Verspätung zu beantragen. Denn selbstverständlich hatte der Folgezug auch noch ordentlich Verspätung.
Lieber mit dem Fahrrad nach Paris als mit Eurostar. Ich werde es ab jetzt tunlichst vermeiden und steige aufs Auto um - blöd, aber damit habe ich zumindest eine gewisse Sicherheit, anzukommen.
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Fares
The fare keeps on changing every I go on Eurostar site . Flight is cheaper and takes less time .
The new app is not intuitive
I couldn’t check easily my past points history and also claim missing miles - the new app is a retrograde step
Can no longer log in
Log in broken
The best app for reservation
Most thing prefer to do is making the booking inside
Amazing Service
I needed to change a reservation and the staff member was incredibly helpful and enabled me to reserve a new booking with much ease and speed.
No way to Add reservations to Calendar
Please include “Add to Calendar” option in bookings. There is no way to add a reservation to iOS calendar except manual entry. Also, for a date change, the boarding pass in Apple Wallet do not up update for many days.
Update July 29, 2026: “Add to Calendar” is reinstated in the newest version of Eurostar iOS app. Works perfectly for me. Thanks to the developers for paying attention and reaching out. I have updated my review to 5-star.
Update July 29, 2026: “Add to Calendar” is reinstated in the newest version of Eurostar iOS app. Works perfectly for me. Thanks to the developers for paying attention and reaching out. I have updated my review to 5-star.
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Never opens
The app consistently fails to open, and when it does, it immediately freezes.
Easy!
Super simple to book direct and much cheaper than using a third party.
Booking glitch
When I enter the dates the final booking pages has changed the dates to the previous day. Very disconcerting! I’m sure it prevents some North Americans from booking.
Never works
This is a horrible app! Updated it and still never works half of the time!
Just an awful customer experience
Let me tell you the experience of the last three hours:
1. I could not log into my account
2. I changed the password on my account
3. I still could not log into my account
4. I tried to change my ticket… and there was no availability
5. So I tried to book a ticket on the same day… lo and behold there was availability
6. Unable to understand how this is possible, I look for your phone number.
7. Of course you had closed the call centre for the day.
8. So I went back to the app, and decide to bite the bullet + buy myself a new ticket
9. Of course, by this time, all availability had disappeared. In fact, entire trains had disappeared.
Surely these are not difficult problems to fix, especially given the outrageous fares you have been charging over the past few months.
To be honest, I am one very small frustrated moment away from reporting this to the competition commission, or whichever regulatory body looking at abuse of dominant position, along with many other such complaints, I’m sure.
I am simply appalled.
1. I could not log into my account
2. I changed the password on my account
3. I still could not log into my account
4. I tried to change my ticket… and there was no availability
5. So I tried to book a ticket on the same day… lo and behold there was availability
6. Unable to understand how this is possible, I look for your phone number.
7. Of course you had closed the call centre for the day.
8. So I went back to the app, and decide to bite the bullet + buy myself a new ticket
9. Of course, by this time, all availability had disappeared. In fact, entire trains had disappeared.
Surely these are not difficult problems to fix, especially given the outrageous fares you have been charging over the past few months.
To be honest, I am one very small frustrated moment away from reporting this to the competition commission, or whichever regulatory body looking at abuse of dominant position, along with many other such complaints, I’m sure.
I am simply appalled.
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Eurostar app not allowing to log in despite have created an account.
I thought it has something to do with no WiFi available but every time I log in it keep saying “something went wrong”
