Very Disappointing — Hidden Fees
I would not recommend this app for booking KTX tickets.
I booked a KTX ticket from Seoul to Busan, and the ticket itself showed a fare of around KRW 120,000, but I was charged approximately KRW 213,000. That is almost KRW 93,000 more than the ticket fare.
I understand that third-party booking platforms may charge service fees, but such a huge price difference should be made clearly and transparently before payment. The additional charges were not obvious enough when I made the booking.
If you are booking KTX tickets in Korea, I strongly recommend checking the official Korail price first and comparing it carefully before paying through this app.
Very disappointing experience. The pricing and additional fees should be much more transparent.
I booked a KTX ticket from Seoul to Busan, and the ticket itself showed a fare of around KRW 120,000, but I was charged approximately KRW 213,000. That is almost KRW 93,000 more than the ticket fare.
I understand that third-party booking platforms may charge service fees, but such a huge price difference should be made clearly and transparently before payment. The additional charges were not obvious enough when I made the booking.
If you are booking KTX tickets in Korea, I strongly recommend checking the official Korail price first and comparing it carefully before paying through this app.
Very disappointing experience. The pricing and additional fees should be much more transparent.
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What a scam - avoid
Booked a trip from Dublin to Belfast, the return leg couldn't be ticketed so Rail Ninja cancelled, with no obvious options for updated return times. The ai chatbot is useless in terms of offering a solution, and kept insisting I had return tickets, which were not booked. On top of this they charge 2.5x the cost of booking directly. This "service" may be convenient for some but awful interface, poor booking experience and useless AI support would suggest dealing with two different apps or railway booking sites is a far better option for most.
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DO NOT BUY UNDER ANY CIRCUMSTANCE
This website merely buys tix with a huge mark up. Worse, they do not inform you of changes!! We are currently in Berlin, they neglected to tell us that we have to take a bus to Frankfurt departing 2 hours earlier than scheduled due to construction. And the bus is located in a remote (ie away from Hbf) location. We just happened to discover this pre-scouting route etc to Hbf, from helpful train employees. Dangerous and expensive? Buy direct! I am not even confidant we have firm tickets…..
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the upcharge 70%, buy direct from website
scam
Only for solo travelers
Found out the hard way that they don’t get you tickets seated together when you buy more than one seat. And after they send you the tickets and you find out, they will not cancel or refund the tickets. Their support will not help you and all they say is “we try to get seats together” … this service is horrible unless you are a solo traveler. Not to mention if you see the difference between what they charge you and the actual price of the tickets. It’s a big markup for a subpar service.
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