Worst customer support
I accidentally selected the wrong date when purchasing two tickets. I immediately contacted support and spoke with Afina (both times) who assured me twice that a specialist would follow up to help correct the date. It has been several days, and despite multiple attempts to follow up via new chat threads, I’ve been completely ignored. Mistakes happen during booking, but the complete lack of follow-through from customer service is very disappointing.
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DO NOT USE!!!
Horrible app praying on travelers who are desperate. I tried to cancel my purchase not even ten minutes after payment and they still kept 100$ as a “fee”. A fee for doing what? I couldn’t tell you. Disgusting behavior. I was away for my honeymoon and can’t afford to waste any money but they obviously don’t care. Just look at all of the other one stars they have.
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Save your money
You should always try to book with the train company directly as Rail Ninja won’t hesitate to charge 100%-150% more
Horrible
If unreliable is what you want, this is your app!
I purchased ticket a few days before my train departure. They showed “processing” the whole time. I followed up the day of travel because my actual ticket had still not been issued. Customer support said they would look into the issue and then became unresponsive. After a few follow up messages with no response, I missed my train.
I requested a refund, and customer service was very responsive. They immediately told me my ticket was never confirmed and I needed to schedule a new train. I wish I knew this before. It caused me to miss my train and have to reschedule my international flight.
I will never book with them again, and you shouldn’t either.
I purchased ticket a few days before my train departure. They showed “processing” the whole time. I followed up the day of travel because my actual ticket had still not been issued. Customer support said they would look into the issue and then became unresponsive. After a few follow up messages with no response, I missed my train.
I requested a refund, and customer service was very responsive. They immediately told me my ticket was never confirmed and I needed to schedule a new train. I wish I knew this before. It caused me to miss my train and have to reschedule my international flight.
I will never book with them again, and you shouldn’t either.
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Good app
I don’t understand if you’re traveling solo why does it always book a seat in a 4 group area! Why should i be facing other travelers on. 5-6 hours journey! Very inconvenient
