Highly inflated tickets
This app is a third party that charges rates that are 100 percent above the actual costs. Also, if you try to cancel, it’s not allow so you are stuck with the tickets. I ended up spending an additional $300 over actual costs. Please be learn from my costly mistake.
Scam
This app is a scammer platform that resells official train tickets with a massive markup! I bought tickets for a Romanian train here, and they charged me nearly $40 extra on top of the original price.
When I tried to cancel the tickets a day before the trip, the app blocked the cancellation and showed a "$0 refund." Only after severe stress and automated system updates did I manage to get a partial refund. Their cancellation policy is hidden and extremely unfair.
Do not use this app! In any country you visit, always download the official local transportation app (like CFR Călători for Romania) and buy tickets directly from the actual carrier. You will save a ton of money and avoid huge stress. This app is a trap for tourists!
When I tried to cancel the tickets a day before the trip, the app blocked the cancellation and showed a "$0 refund." Only after severe stress and automated system updates did I manage to get a partial refund. Their cancellation policy is hidden and extremely unfair.
Do not use this app! In any country you visit, always download the official local transportation app (like CFR Călători for Romania) and buy tickets directly from the actual carrier. You will save a ton of money and avoid huge stress. This app is a trap for tourists!
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Worst customer support
I accidentally selected the wrong date when purchasing two tickets. I immediately contacted support and spoke with Afina (both times) who assured me twice that a specialist would follow up to help correct the date. It has been several days, and despite multiple attempts to follow up via new chat threads, I’ve been completely ignored. Mistakes happen during booking, but the complete lack of follow-through from customer service is very disappointing.
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DO NOT USE!!!
Horrible app praying on travelers who are desperate. I tried to cancel my purchase not even ten minutes after payment and they still kept 100$ as a “fee”. A fee for doing what? I couldn’t tell you. Disgusting behavior. I was away for my honeymoon and can’t afford to waste any money but they obviously don’t care. Just look at all of the other one stars they have.
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Save your money
You should always try to book with the train company directly as Rail Ninja won’t hesitate to charge 100%-150% more
Horrible
If unreliable is what you want, this is your app!
I purchased ticket a few days before my train departure. They showed “processing” the whole time. I followed up the day of travel because my actual ticket had still not been issued. Customer support said they would look into the issue and then became unresponsive. After a few follow up messages with no response, I missed my train.
I requested a refund, and customer service was very responsive. They immediately told me my ticket was never confirmed and I needed to schedule a new train. I wish I knew this before. It caused me to miss my train and have to reschedule my international flight.
I will never book with them again, and you shouldn’t either.
I purchased ticket a few days before my train departure. They showed “processing” the whole time. I followed up the day of travel because my actual ticket had still not been issued. Customer support said they would look into the issue and then became unresponsive. After a few follow up messages with no response, I missed my train.
I requested a refund, and customer service was very responsive. They immediately told me my ticket was never confirmed and I needed to schedule a new train. I wish I knew this before. It caused me to miss my train and have to reschedule my international flight.
I will never book with them again, and you shouldn’t either.
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Good app
I don’t understand if you’re traveling solo why does it always book a seat in a 4 group area! Why should i be facing other travelers on. 5-6 hours journey! Very inconvenient
book direct
god I am so frustrated with this confounded thing
Rip off - don’t get this app
Charged 240% more than the ticket price on this app. There is no 24hr service for complaints or help, just an AI bot. Don’t use this app, you are better off going direct with the train provider and save yourself a lot of money.
Times out too fast
The app will time out in less than the time it takes to enter your information and make you start over. Frustrating.
Very Disappointing — Hidden Fees
I would not recommend this app for booking KTX tickets.
I booked a KTX ticket from Seoul to Busan, and the ticket itself showed a fare of around KRW 120,000, but I was charged approximately KRW 213,000. That is almost KRW 93,000 more than the ticket fare.
I understand that third-party booking platforms may charge service fees, but such a huge price difference should be made clearly and transparently before payment. The additional charges were not obvious enough when I made the booking.
If you are booking KTX tickets in Korea, I strongly recommend checking the official Korail price first and comparing it carefully before paying through this app.
Very disappointing experience. The pricing and additional fees should be much more transparent.
I booked a KTX ticket from Seoul to Busan, and the ticket itself showed a fare of around KRW 120,000, but I was charged approximately KRW 213,000. That is almost KRW 93,000 more than the ticket fare.
I understand that third-party booking platforms may charge service fees, but such a huge price difference should be made clearly and transparently before payment. The additional charges were not obvious enough when I made the booking.
If you are booking KTX tickets in Korea, I strongly recommend checking the official Korail price first and comparing it carefully before paying through this app.
Very disappointing experience. The pricing and additional fees should be much more transparent.
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COMPLETE SCAM
bought Amtrak tickets and they cost $2100 on this app- found out they were $600 to book direct. That is a complete scam Do not use!!!!!!!!
Copy and paste address can be wrong
Totally screwed us. Verify the address they say you can copy and paste from.
What a scam - avoid
Booked a trip from Dublin to Belfast, the return leg couldn't be ticketed so Rail Ninja cancelled, with no obvious options for updated return times. The ai chatbot is useless in terms of offering a solution, and kept insisting I had return tickets, which were not booked. On top of this they charge 2.5x the cost of booking directly. This "service" may be convenient for some but awful interface, poor booking experience and useless AI support would suggest dealing with two different apps or railway booking sites is a far better option for most.
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DO NOT BUY UNDER ANY CIRCUMSTANCE
This website merely buys tix with a huge mark up. Worse, they do not inform you of changes!! We are currently in Berlin, they neglected to tell us that we have to take a bus to Frankfurt departing 2 hours earlier than scheduled due to construction. And the bus is located in a remote (ie away from Hbf) location. We just happened to discover this pre-scouting route etc to Hbf, from helpful train employees. Dangerous and expensive? Buy direct! I am not even confidant we have firm tickets…..
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the upcharge 70%, buy direct from website
scam
Only for solo travelers
Found out the hard way that they don’t get you tickets seated together when you buy more than one seat. And after they send you the tickets and you find out, they will not cancel or refund the tickets. Their support will not help you and all they say is “we try to get seats together” … this service is horrible unless you are a solo traveler. Not to mention if you see the difference between what they charge you and the actual price of the tickets. It’s a big markup for a subpar service.
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Just buy ticket from Rail Service instead
Very limited experience using them, but they have their own policies regarding cancellation/modification different from that of the rail lines they get the tickets from. Was a mistake using them instead of just buying from the rail line
SCAM: Avoid Rail Ninja at all costs!!!
I mistakenly booked my train tickets through Rail Ninja because I believed they were an official reseller for Spanish train tickets. That was an expensive mistake. After receiving my tickets, I discovered that Rail Ninja had simply purchased the tickets from Spain’s national railway operator, Renfe, and forwarded them to me by email.
The official price printed on each ticket was €51.50, yet Rail Ninja charged me €95 per ticket—nearly double the actual price. The difference was labeled as a “processing fee,” despite the fact that they provided no meaningful additional service beyond emailing me the tickets.
When I contacted customer support and asked to cancel the transaction after realizing the excessive markup, they refused to help or offer any refund.
My experience left me feeling completely misled. In my opinion, Rail Ninja’s website makes it easy to assume you are booking through an official or authorized ticket provider, when in reality you are paying an enormous premium for a service you can get directly from Renfe for much less.
I would never use Rail Ninja again, and I strongly recommend that others avoid this company. Always compare prices with the official railway website before booking. Otherwise, you may end up paying almost twice the real ticket price for nothing more than an emailed ticket.
The official price printed on each ticket was €51.50, yet Rail Ninja charged me €95 per ticket—nearly double the actual price. The difference was labeled as a “processing fee,” despite the fact that they provided no meaningful additional service beyond emailing me the tickets.
When I contacted customer support and asked to cancel the transaction after realizing the excessive markup, they refused to help or offer any refund.
My experience left me feeling completely misled. In my opinion, Rail Ninja’s website makes it easy to assume you are booking through an official or authorized ticket provider, when in reality you are paying an enormous premium for a service you can get directly from Renfe for much less.
I would never use Rail Ninja again, and I strongly recommend that others avoid this company. Always compare prices with the official railway website before booking. Otherwise, you may end up paying almost twice the real ticket price for nothing more than an emailed ticket.
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SCAM: Avoid Rail Ninja at all costs!!!
I mistakenly booked my train tickets through Rail Ninja because I believed they were an official reseller for Spanish train tickets. That was an expensive mistake. After receiving my tickets, I discovered that Rail Ninja had simply purchased the tickets from Spain's national railway operator, Renfe, and forwarded them to me by email.
The official price printed on each ticket was €51.50, yet Rail Ninja charged me €95 per ticket—nearly double the actual price. The difference was labeled as a "processing fee," despite the fact that they provided no meaningful additional service beyond emailing me the tickets.
When I contacted customer support and asked to cancel the transaction after realizing the excessive markup, they refused to help or offer any refund.
My experience left me feeling completely misled. In my opinion, Rail Ninja's website makes it easy to assume you are booking through an official or authorized ticket provider, when in reality you are paying an enormous premium for a service you can get directly from Renfe for much less.
I would never use Rail Ninja again, and I strongly recommend that others avoid this company. Always compare prices with the official railway website before booking. Otherwise, you may end up paying almost twice the real ticket price for nothing more than an emailed ticket.
The official price printed on each ticket was €51.50, yet Rail Ninja charged me €95 per ticket—nearly double the actual price. The difference was labeled as a "processing fee," despite the fact that they provided no meaningful additional service beyond emailing me the tickets.
When I contacted customer support and asked to cancel the transaction after realizing the excessive markup, they refused to help or offer any refund.
My experience left me feeling completely misled. In my opinion, Rail Ninja's website makes it easy to assume you are booking through an official or authorized ticket provider, when in reality you are paying an enormous premium for a service you can get directly from Renfe for much less.
I would never use Rail Ninja again, and I strongly recommend that others avoid this company. Always compare prices with the official railway website before booking. Otherwise, you may end up paying almost twice the real ticket price for nothing more than an emailed ticket.
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