Surpresa com a facilidade para agendar passeios
Estou positivamente impressionada com a facilidade para agendar passeios, e com a facilidade para me comunicar com as pessoas responsáveis, já que após a compra, eles respondem rápido e ajudam com dúvidas sobre o ponto de encontro para o transporte
DMDani Marqués
Response from developer
Hey 👋, We're so glad you loved heading out with us! Thank you so much for sharing your experience with the world, we really appreciate it. 💜 Look forward to seeing you head out on many more life-changing adventures with us! - Team Headout
SCAM!! Took our money and won't refund
We booked with Headout and received multiple emails of when to arrive. We were told to arrive early. The place wasn't open! Getting the run around from this scam company that they can't refund me even though they never provided an update. As late as the day before they confirmed the time! BEWARE!
__Aloha_
Avoid!
Unfortunately I can’t stress how poor Headout are.
I booked an excursion in Romania for a 7am trip, although less than 24 hours, before the trip they moved the time to 9am which conflicted with what I was doing later in the day.
Also, one of the castles was closed and not as advertised. The people organising the excursion tried to sell tickets to the other sites at a 2-3 times mark up compared to booking direct.
I told the organisers, due to the change I couldn’t make it. I had written proof to say they would refund me although nothing happened. I contacted Headout customer service, explained the tour was not as advertised, the booked time slot was changed and the organiser promised a refund and showed proof.
Headout refused to refund the money!!
They are not part of ABTA which means, as a travel agency, your bookings are not protected if something goes wrong.
Avoid this company at all costs. Organise the transport and tickets yourself to avoid disappointment and from being ripped off.
If I could upload screen shots I would for proof.
I booked an excursion in Romania for a 7am trip, although less than 24 hours, before the trip they moved the time to 9am which conflicted with what I was doing later in the day.
Also, one of the castles was closed and not as advertised. The people organising the excursion tried to sell tickets to the other sites at a 2-3 times mark up compared to booking direct.
I told the organisers, due to the change I couldn’t make it. I had written proof to say they would refund me although nothing happened. I contacted Headout customer service, explained the tour was not as advertised, the booked time slot was changed and the organiser promised a refund and showed proof.
Headout refused to refund the money!!
They are not part of ABTA which means, as a travel agency, your bookings are not protected if something goes wrong.
Avoid this company at all costs. Organise the transport and tickets yourself to avoid disappointment and from being ripped off.
If I could upload screen shots I would for proof.
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