Evernorth User Reviews

Name: Evernorth
Rating: 4.6 (1172 reviews)

Evernorth

💪 Health & Fitness

🏥 Medical

What users say

Summarized from real user reviews of Evernorth. Based on 1.2K reviews and a 4.6/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Great app
💡Helpful program with rewards
👍User friendly
👍Informative and easy to use
👍Tracks all my stats and healthcare needs

Negative things

🐛Difficult to navigate and clunky
🐛Syncing issues with other apps
🐛Rewards not working properly
🐛Unclear on how to earn points
🐛Inferior to previous app (Castlight)

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn’t work

All this app does is crash over and over. I wish they would fix it or something.

tomnickles

18 days ago

Good app to track your health

Give 5 star

Reyes Ruiz 0328

a month ago

Garbage

All this app does is crash. What is the point of it if I can’t use it?

tomnickles

2 months ago

All in one!

Perfect! Everything I need and didn’t know I needed in one place

Tay Fort

3 months ago

Will not link my tracking device

The app has quit working. I link my device and says it is linked but when I exit EverNorth app it is not linked. This is so frustrating that every year it is nearly impossible to have a decent experience without having to take valuable time over and over and over. It is very frustrating and not the first time. It is an every year occurrence. My IiTunes account has nothing to do with my EverNorth account. It is through google. So half the responses I have gotten make absolutely no sense.

Luckyheartz

4 months ago

Motivation

Helping a lot

sandra Jac

4 months ago

4 days and no update on my medication

I ordered my medication 4 days ago and it still says “processing.” No details or ability to contact someone to see if there is a problem with my order.

Just a frustrated cust

4 months ago

Great new app! Love that all my benefits and information are in one place and it actually works

Great new app! Love that all my benefits and information are in one place and it actually works. Hats off to Evernorth for getting this right!

Original Reprint

4 months ago

Poor Customer Service

Request prescriptions, and refills and do not respond. Additionally expects payment prior to sending prescriptions. Demands payment when prescriptions not received. And finally when sending a prescription made in Switzerland that has a serious chemical small, refuse to take back. Will additionally send drugs whose number identification was different than previous medication.

Irritated 2.2

5 months ago

Response from developer

Hello. Thank you for reaching out and bringing your prescription concern to my attention. If there is anything I can do to assist you, please send me an email at LetEvernorthHelpU@Evernorth.com and include your App Store username so I can connect you with a customer care advocate. -Martin

Question

When you are logging your flu shot in the app, what do they want in the “Flu Shot” field? Are they asking for the location or the brand of vaccine or what?

MGFilr

5 months ago

Response from developer

Hello, thank you for your feedback about your mobile app experience when submitting your Flu Shot. I would be happy to trouble shoot this with you. Please email LetEvernothHelpU@Evernorth.com and include your iTunes handle to be connected with a care advocate. -Anna

Love it!

Best app ever! Just amazing!

ygcarter

5 months ago

Outstanding

This is a great tool to navigate all your benefits! Excellent creation! Easy to use!

Ozeanblue

6 months ago

Disappointed

I have me used my Fitbit to track health data for years via this app…no longer works with Fitbit.

676874

6 months ago

Pedro

Good

peterg2021

6 months ago

Great app

I haven’t had any issues so far.

Tyesha’s

6 months ago

You did it!

Well you did it. I didn’t think it was possible to make an app worse but somehow you did. Really wish the company would go back to Castlight. This app looks like something a teenager made for their design class. Nothing is fluent or easy to find. A lot a lot of unnecessary clicks. I have no idea what to do to earn points. I see the goals but you can’t click to find next steps. The app rarely gives rewards points in a timely manner. It doesn’t connect to Apple Watch and barely connects to the Health app. You’ve had a year since we are forced to move to this. Why isn’t MyFitnessPal connected? You just have a series of unknown apps instead. Why?

GonnaPartyLikeIts1999

6 months ago

Response from developer

Hello, I understand technical issues can be frustrating. I’d like the opportunity to assist you with troubleshooting. Please reach out me at LetUsHelpU@CignaHealthcare.com and include your iTunes profile name. -Mary

Tracking journeys

Currently I completed a journey. It asked me to take a survey but did not work and quit while I was taking it. Now when I try to pick a new journey there’s no start button to any of the journeys available. I tried to contact developer but that didn’t work as well. Can you please advise?

Luckyheartz

7 months ago

Response from developer

Hello. We do truly appreciate your feedback, and we would be more than happy to assist you in any way possible with the issue you are having with MyFitnessPal and our mobile app. Please email us at LetEvernorthHelpU@Evernorth.com and include your iTunes username to be connected with a customer care advocate. Best, Care Team