Fine service. Annoying app.
This app should be secure, and I can’t fault them for that. However, the user experience is a mess around auth.
1. No biometric support for face recognition.
2. The two factor authentication codes simply don’t work with password managers: I have to manually copy/paste each time. Normal apps support the proper APIs for this
3. The sessions seem extremely short. I have to log in each time I open the app, which may be several times leading up to an appointment.
1. No biometric support for face recognition.
2. The two factor authentication codes simply don’t work with password managers: I have to manually copy/paste each time. Normal apps support the proper APIs for this
3. The sessions seem extremely short. I have to log in each time I open the app, which may be several times leading up to an appointment.
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BBackToSquall
App is terrible
For the last month the sessions I have scheduled on the app won’t connect. Have had to go to zoom to do the sessions. If they spent more time on making the app work and not give me this worthless AI stuff that is just annoying it would be a better experience.
LLegman82
They try to overcharge you for everything
I was charged for now show when provider cancelled it and they refused to refund
SSSWQSB
Stick To In Person Therapists…
Don’t personally recommend. When I got on call for my appointment she was late, and wasn’t very communicative and also ended the appointment 15 minutes early...
I told her about my situation and she said “Have you tried or thought about being on your own?” As if I had a choice, most people my age do not have the ability to live on their own, it’s unlivable. Anytime I would say “I don’t know how to cope with these feelings” she just ignored me and went to a different question without discussing it further. Every time I spoke she looked at me like I had ten heads, she was not very empathetic personally and it’s just not my thing. She did not look as if she understood how I’m feeling at all and like my words were going through one ear and out the other. She claimed she had years of experience with people with my problems, but did not seem prepared or able to properly work things through with me. She just sped through the appointment with no care for how I’m struggling. I did not feel comfortable with sharing my feelings after speaking to her and regret making the appointment in the first place. Therapists are supposed to make you feel safe and comfortable, not judged and vulnerable. I immediately canceled my appointments with her after the first because I did not feel comfortable speaking to her.
I won’t be using this app again and will keep looking for a therapist IRL, even if it takes me a while. I am not willing to be looked at like I’m stupid. Worst experience with a “therapist” I have had. I was genuinely hoping for better and was greatly disappointed. I recommend sticking to in person, do not trust these online apps.
I told her about my situation and she said “Have you tried or thought about being on your own?” As if I had a choice, most people my age do not have the ability to live on their own, it’s unlivable. Anytime I would say “I don’t know how to cope with these feelings” she just ignored me and went to a different question without discussing it further. Every time I spoke she looked at me like I had ten heads, she was not very empathetic personally and it’s just not my thing. She did not look as if she understood how I’m feeling at all and like my words were going through one ear and out the other. She claimed she had years of experience with people with my problems, but did not seem prepared or able to properly work things through with me. She just sped through the appointment with no care for how I’m struggling. I did not feel comfortable with sharing my feelings after speaking to her and regret making the appointment in the first place. Therapists are supposed to make you feel safe and comfortable, not judged and vulnerable. I immediately canceled my appointments with her after the first because I did not feel comfortable speaking to her.
I won’t be using this app again and will keep looking for a therapist IRL, even if it takes me a while. I am not willing to be looked at like I’m stupid. Worst experience with a “therapist” I have had. I was genuinely hoping for better and was greatly disappointed. I recommend sticking to in person, do not trust these online apps.
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Iiicatwoman
Response from developer
Thank you for sharing this, and we're sorry your session didn't feel supportive. You deserve care that feels attentive and respectful. Please reach out at http://springhealth.com/support so our team may assist you.
Mental health
The professionals on this platform are outstanding in every way. The app is so easy to navigate and use. Everything is so personalized and it’s easy to pick and choose professionals. I love it!
CCuuuuuccccuuuyyyy
