Couldn’t attend session
As title says. Neither phone nor desktop worked for me to get into my scheduled session. I was on time. I wasted paid time off to attend a session.
Very disappointing
I have scheduled 5 appointments with spring health tele therapy. 3 of them were cancelled with a few hours notice. The first connection with a therapist I made was a chiropractor who approached therapy in a very different way than was what I expected. That's ok. I moved on. Made a good new connection with a new therapist. We met once I felt a good rapport and approach and made a follow up appointment on the spot. It was 4 weeks out due to their vacation. I waited during that time I had some further life events and issued I wanted to discuss. They cancelled a few hours ahead of my appointment. No offering of rescheduling. This was the third time in a couple of months one of spring health’s therapist cancelled with hours to go. That’s it for me. Not acceptable. Not to mention after my first session there was inadvertently sent emails of notes on me sent to me and other users.
If you need assistance or help do yourself a favor and find a different provider who takes mental health seriously.
If you need assistance or help do yourself a favor and find a different provider who takes mental health seriously.
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FOR ALL THE BROTHERS OUT THERE !!!!
Hey man don’t be shy, I did it…
-random hard working god fearing family man just down on his luck from the good ole south 🤠
So you can too ! it took a lot but hey man I got it done, so that means you can too !
And if you can’t figure out how that dang app works or emails or whatever tech savvy things they got going on down there!!!!!!!!
Just give them a call and they’ll guide you through the rest !
Trust me they’re patient with guys like us and they’ll sit there and wait the whole way till we finally press the buttons, send emails, listen to swoosh noises, make grunts, yell at our neighbors,etc
But yeah…
It’s time brothers, and don’t worry it’s gonna be okay cause like I said if I did it, so can y’all !!!
BOOK EM UP !!! BROTHERS !!! BOOK EM UP ‼️🤠🤟
God bless.
-random hard working god fearing family man just down on his luck from the good ole south 🤠
So you can too ! it took a lot but hey man I got it done, so that means you can too !
And if you can’t figure out how that dang app works or emails or whatever tech savvy things they got going on down there!!!!!!!!
Just give them a call and they’ll guide you through the rest !
Trust me they’re patient with guys like us and they’ll sit there and wait the whole way till we finally press the buttons, send emails, listen to swoosh noises, make grunts, yell at our neighbors,etc
But yeah…
It’s time brothers, and don’t worry it’s gonna be okay cause like I said if I did it, so can y’all !!!
BOOK EM UP !!! BROTHERS !!! BOOK EM UP ‼️🤠🤟
God bless.
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Not a good service
Customer service is terrible and providers cant be trusted either
Great with my teenage son
She works with my teenage son. I started seeing positive improvement after the 2nd visit. Now he looks forward to seeing her.
$90 unapproved charge
2026 if a company says they value customers with no customer service Phone Number maybe don’t trust it..? I try therapy every couple of years with no avail. Same here. I have deep childhood trauma I’d like to unravel but every therapist just ends up asking about my week. Same here. I journaled the night before my scheduled appointment and knew that I didn’t need a therapists help for this. So yes I canceled my appointment in less than 24 hours. And they charged my card without my permission or knowledge. I only recommended 1 friend to this service but I will be taking my recommendation back and let them know how this business proceeds with the money of vulnerable people.
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Great app if AI were to be removed
Very easy to schedule appointments but AI images are unsettling and AI chats are concerning.
Life changing! Not enough stars to rate. Billion plus!
Not enough stars to rate. Billion plus!
Reschedule
During our call we had technical issues and needed to reschedule. However, when I clicked on the reschedule button it went straight to cancel. I had not clicked on the cancel button. Their policy is that you forfeit the appointment and you must pay $230 if canceling. It’s no wonder that even if I tried to reschedule it put my request into a cancellation. That’s not mental support but a quick way to make money when there are issues meeting the appointment.
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Terrible for providers and patients
I find most providers in this app are low quality. Good providers don’t get paid much, leaving the platform for better opportunities. My company pays for this waste of money — no wonder they spring health has a high valuation.
God bless this app
I love it after years of looking for a therapist I finally have one thank God and the customer service is good
(Updated) Reflections are not submittable on mobile app
Edited:
Okay so someone actually reads these. The bug in the following section was fixed about a week after I submitted this review. I’m really impressed with the dev team responding and fixing the bug.
When attempting to fill out a reflection at the request of my care navigator it is impossible to submit the reflection because the iOS keyboard covers up the submit button and there’s no way to scroll or change the view in a way that will allow for the submit button to be clicked. Really disappointing because doing extra work like this is already hard and it’s makes changing my life and my mental health more difficult since my momentum for progress is just halted. My care navigator said she has heard this complaint from multiple individuals and has even tried to raise the issue with someone from product at spring as well. Happy to update my review if this is fixed
Okay so someone actually reads these. The bug in the following section was fixed about a week after I submitted this review. I’m really impressed with the dev team responding and fixing the bug.
When attempting to fill out a reflection at the request of my care navigator it is impossible to submit the reflection because the iOS keyboard covers up the submit button and there’s no way to scroll or change the view in a way that will allow for the submit button to be clicked. Really disappointing because doing extra work like this is already hard and it’s makes changing my life and my mental health more difficult since my momentum for progress is just halted. My care navigator said she has heard this complaint from multiple individuals and has even tried to raise the issue with someone from product at spring as well. Happy to update my review if this is fixed
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Reflections are not submittable on mobile app
When attempting to fill out a reflection at the request of my care navigator it is impossible to submit the reflection because the iOS keyboard covers up the submit button and there’s no way to scroll or change the view in a way that will allow for the submit button to be clicked. Really disappointing because doing extra work like this is already hard and it’s makes changing my life and my mental health more difficult since my momentum for progress is just halted. My care navigator said she has heard this complaint from multiple individuals and has even tried to raise the issue with someone from product at spring as well. Happy to update my review if this is fixed
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Don’t expect real help
Very basic app pretty straightforward Spring Health in general there’s really not real help from therapist very superficial directed to spend more time with your pet kind of therapy. They’ll get you in a loop for a long time saying that somebody’s gonna reach out you know try to pick through the therapist then they send you quizzes. Say somebody’s gonna reach out somebody reaches out saying somebody’s gonna reach out if you real really want real therapy, real help stay clear of Spring Health.
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If I could give zero stars, I would
Spring Health is a microcosm of everything wrong with our healthcare system. Providers are unprofessional, transactional, and rarely have empathy.
Call function
Call function is sometimes buggy on iPad
Kemal
Extremely disappointed with the service. They have a policy-or a technical flaw-where the provider can cancel your session at the last minu and you simply lose the bundle session. Zero accountability and zero respect for the customer time. Avoid this service if you want a reliable provider.
Highly Recommend
This app has been incredibly helpful. Scheduling is easy. And both my coach and therapist have been wonderfully helpful, supportive, understanding. Highly recommend!
Trouble with scheduling.
Was looking for a therapist’s list of all open days/times. I didn’t see anything to click on other than a bubble that showed his soonest available appointment so I clicked on it thinking it would open up a list of all of his availability, but it did not. It automatically scheduled me for that time. I Immediately started looking around to cancel, but I didn’t see a way to cancel it. So right away I called the customer service team. I got transferred around like four times and then someone finally said they’ll have someone contact me in 2 to 3 business days, which I said is not helpful because this appointment that I booked by accident was for the next day, which was Saturday. I feel you need a better system for canceling appointments If you accidentally click on something not meaning to.
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Notifications complaint and more
App does not send any type notifications about receiving messages from a provider. Appointment notifications are spotty. I have all types of the notifications enabled email, text , push notification etc. I sometimes toggle it on and on. There has been several times I have missed messages! It’s become routine to check everyday for a reply. One of my providers says she doesn’t use messages for updates but says for me to email her but it is sometimes not secure/ encrypted for client sensitive information. Not sure if that is against protocol.
Other issue is , when I use desktop web version for a session lately , even though my camera and mic are on beforehand , it still redirects to zoom workspace. I have tried to troubleshoot it but still the same. Almost every session! Please look into these things @ Spring Health!!! I’m quite tech savvy so I know these issues aren’t on my end, Thanks.
Other issue is , when I use desktop web version for a session lately , even though my camera and mic are on beforehand , it still redirects to zoom workspace. I have tried to troubleshoot it but still the same. Almost every session! Please look into these things @ Spring Health!!! I’m quite tech savvy so I know these issues aren’t on my end, Thanks.
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