Poor service
This company has made me wait four days to access an e-transfer, I had asked for a phone call so that we could resolve the issue faster then email, ignores my request. I asked to escalate the issue, ignores my request. If this wasn’t for work I would never use this service again. Just lack of interpersonal skills and lack of proper communication.
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Impossible to Receive Customer Support
This app has been incredibly frustrating to deal with, and I genuinely regret joining a company that relies on it to distribute employee tips. During my first month of employment, I received no assistance despite multiple emails to Everyday Payments' support team and repeated attempts to contact their customer service line, which appeared to be completely inactive. The issue was only resolved after one of my managers intervened and contacted the company directly on my behalf.
Unfortunately, the problems have continued. My account is now experiencing glitches, and funds seem to disappear without explanation. It is extremely concerning to have issues with money that I have rightfully earned, especially when support has been so difficult to access. The entire experience has been stressful, disappointing, and deeply frustrating. I truly wish this company had addressed these ongoing issues before restructuring, as the current system has just about the same amount of problems.
Unfortunately, the problems have continued. My account is now experiencing glitches, and funds seem to disappear without explanation. It is extremely concerning to have issues with money that I have rightfully earned, especially when support has been so difficult to access. The entire experience has been stressful, disappointing, and deeply frustrating. I truly wish this company had addressed these ongoing issues before restructuring, as the current system has just about the same amount of problems.
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Frustrating
The app requires verification however it won’t recognize my drivers license OR my passport. I’ve tried on the app on my phone and on the web browser on my computer. My latest issue is that it won’t accept my phone number as it ‘already exists’. Yes, of course it does, I’m a member trying verify! I can’t access my funds. Joke of a system.
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The worst app ever
I have been on verification mode since last week it keeps saying from minutes to a hour and I’ve already contacted support and nothing! As of right now I have nothing good to say about this app! Got money in there but can’t even use it
Poorly Run Company
They don’t even have a working customer support. Their phone number is quite litterally probably one person for a company that may have 30,000 + clients in need of support. Constant issues with their internals. As well as Bank of Canada stopping them from moving money because they are fraudulent.
Government issued id
Absolutely crazy I’m being asked to supply my government issued photo id to access my money. Coming from a company that has changed names countless times and just got shut down for theft
Worst customer service I’ve ever had
It’s now been a week that I’ve sent multiple emails to this company to try and login . Their phone number doesn’t work and no representative will get back to me . They’ll lock you out of your account even if you type in the correct password . Even if you test the password they still won’t let you sign in with that correct password and will lock you out .
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Using id to open my account
This is wrong.I will not take a picture with my id to get my money.Cause I have an issue and I don’t trust it.sorry
One of the worst apps I’ve ever encountered
Will steal your money while sending AI agents to “help solve problems” aka do absolutely nothing.
DO NOT USE THIS APP
DO NOT USE THIS APP
very poor support and payment delays
Very frustrating experience with Everyday Payments support. It has been over 10 days and my virtual card is still not activated, which means I still cannot access my money.
I completed all verification steps and provided every document and employer information they requested, but support keeps delaying the process without giving any proper update or timeline.
Customer support responses are very slow, and most replies feel automated instead of actually resolving the issue. I hope they improve their service and resolve pending account issues faster.
I completed all verification steps and provided every document and employer information they requested, but support keeps delaying the process without giving any proper update or timeline.
Customer support responses are very slow, and most replies feel automated instead of actually resolving the issue. I hope they improve their service and resolve pending account issues faster.
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Horrible
If I could give it zero I would, it’s making me upload government id to get into my account but it’s been three days and I still can’t gain access I have no clue how much money I have in this account and I am worried about my information being stolen or me being hacked this app is not safe and I am very frustrated and disappointed
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Awful app
Can’t believe they paid someone to make this
You need to change the whole development team!
It’s looks like this app was built by a supper unprofessional team. Development is really bad. User experience is awful. I was forced to use it otherwise I would never puta cent to this “bank” account.
DO NOT USE
If you want a company to take all of the money you need to pay your team - you’ve found the right provider.
Unsure how this company is legal.
DO NOT USE.
Unsure how this company is legal.
DO NOT USE.
DO. NOT. USE.
I don’t know how they can continue this platform in good faith knowing they are keeping money from people. People have bills they need to pay and this system is single handedly ruining peoples lives. Can’t pay my rent on time because of this deplorable “technology”. Do everyone a favour and SHUT. DOWN.
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Scammer beware!
This app is run by a bunch of crooks who are actively stealing money from customers and the bank of Canada has ordered them to pause business while they investigate. Furthermore, they have locked me out of my account and will now allow me to access my funds. Looking into legal action now.
Terrible
Absolute worst payment app known to man
Give me my money😭😢
I’ve been robbed
It just says “error transferring money” with no explanation , I had this app for like 2 months before my work said we are not using it anymore and now I can’t spend any of my $ like 300$
It just says “error transferring money” with no explanation , I had this app for like 2 months before my work said we are not using it anymore and now I can’t spend any of my $ like 300$
Scam
How can we hold them accountable for taking our money? I’ve tried calling and emailing multiple times, but I never get a response. My workplace keeps sending my tips to this app, and I can’t even log in because I’m stuck in the verification process.
At this point, someone seriously needs to take legal action against them.
At this point, someone seriously needs to take legal action against them.
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Don’t use this app for any reason
If you’re an employer and use this for your employees you suck. This app is a pain to deal with, and the card only works to withdraw money can’t use it to actually purchase things? Everything about this app is horrible, everything. Company stopped using it because there was fraud on many people’s cards too which just adds another reason. You suck I hate you all so much.
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