Exceptionally bad
Buggy app. Confusing user experience. Stops loading info frequently. For an important task like charging a car, this shouldn’t happen. Causes anxiety. Customer service is confusing and inconsistent.
It’s actually offensive how this app wasted my time and money
How stupid was the idiot who made this thing. I can’t describe how angry I am at having both my time and money wasted on this POS
Refuses to work after months
I don’t know what type of programmers they have working on this garbage app but they must have gone on a year long vacation because the app refuses to work at all anymore.
Worst app ever
I was tried to charge, cannot add payment method with 2 cards. Horrible experience, do not recommend! Not surprised there is zero cars charging
Never works
Almost never functions properly
Absolutely horrible
Shame on me for trying the app despite the negative reviews. The station had me download the app, add money but would not find the station. The app didn’t find a single one of the 8 stations on the lot.
A scam
They ask you to use a refillable card because they know they can pocket the extra when you don’t use it for the one time you have to use this app when you’re unfortunate enough to be stuck with it
Continue to be the worst
Reporting back that these chargers and the app are still truly awful. Maps are non-functional, QR code scanning just produces a spinning wheel of death. Even the tap to pay only works sometimes. It shouldn’t be this hard.
Crashes regularly
Every couple weeks I get a domain error and have to delete and reinstall this app. It is also incredibly slow, even when it does work
Worst app ever
This is the worst app ever. Every screen takes 10+ seconds. It requires an entering an address before adding payment method. No wonder everyone hates non-Tesla EV charging. No thanks.
Unusable. And no pay per use
I couldn’t get it to work. Also require you to load a balance!!!! Instead of pay per use
very slow
beware of making requests for rfid card. i ended up getting charged 4 times becuae of the slow connection. they make you deposit $20
$20 minimum
Unclear if this is an unintentional or intentional scam, but it’s still $20 minimum and you might not be able to actually use it
I think a 4th grader can make a better app
This is the worst app I think I have ever used. Loading times are longer than an unskippable ad, it makes you deposit money in a minimum of $20, and it takes so freaking long to do all this. Why can’t you just quickly tap to pay like other gas or electric stations?? This is why people hate electric car infrastructure. My grandma would’ve filled her gas car 3 times before I even made it halfway thru the steps required to function this goofy software. Absolutely ridiculous and a complete hassle.
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Worst ever
Won’t let me create account and charge my rental EV because I don’t have an US phone number
Do not download
Need to go your profile to add an address, then have to go to a different page to manually add card info, gives an incorrect error that address is wrong, deletes your card info and you have to do it all again, for it not to work. Everything else sucks. Drove 10 minutes to a supercharge faster than it was to try to use this app.
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SKIP DO NOT USE money gone
Scanned QR code at a Marriot hotel in Santa Clara to charge
You have to top up in $20 increments but the excess amount disappears after a few days
Cannot reach support
App does not display chargers on a map either
Highly suspicious!!
You have to top up in $20 increments but the excess amount disappears after a few days
Cannot reach support
App does not display chargers on a map either
Highly suspicious!!
Worse Charging Service Ever!!!
I would give them zero star if I could. Wasted my time
Baffling Obtuse UI
You have to reload balances and Apple Pay is not an option. I had to enter my address to load the card and when I did it said “System Error Kindly Send To Admin” and then loaded the card anyway I guess?
Possibly the most poorly thought out thing I’ve ever seen
Anyone involved in this company, the app and the charger should be deeply ashamed of what they’ve done. Possibly the most infuriating and insultingly useless thing I’ve ever soon.
