This app and charging system sucks
You have to unplug it and plug it back in 40 times before it actually starts charging. This company sucks
Can’t delete account
Why have a feature to delete your account by not have it work? I sent comment in about this before but it’s still not working even after this last app update.
Confusing
The setup is confusing. Decided it wasn’t for me so wanted to delete my account, it won’t let me. The app gives the me the box to check “I want to delete my account” but nothing happens after that. No option on their website to delete an account either.
Terrible experience
I needed to charge our EV at a hotel charger at 10pm at night. I downloaded the app and then spent 10 minutes trying to get it to read the QR code, which was so bright my phone couldn’t pick it up. I finally had to go back inside the hotel and get my partner’s phone so I could light up the VERY LONG unit ID and type it in. Messed up the typing, had to do it again. 20 minutes later I got it to work. Came out at 8am and it had only added maybe 12kWh, meaning I needed to go to a fast charger anyway. What a waste of my time. I’ll never use PowerFlex again.
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Horrible
This is the absolute worst charging app I have ever used. Good luck setting up an account and getting a payment method stored. I have tried three times on two separate occasions. This is the kind of bad user interface that makes EV charging a nightmare
