Inaccurate information
It lists private chargers as public. It also charges a different price that what is posted for the charger
Mostly good
The app is good but has a couple annoying bugs. It always notifies me that charging has stopped after a just started charging. A charging started notification might come before or after. Also it’s confused sometimes about whether the charger is plugged in. Other than than seems good. It would be nice if it didn’t bury private chargers behind a few buttons.
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Impossible to set up a new account!
I usually use a different brand of charger and this one is so complicated to figure out!
Fast speed - need to identify units better
Add 100 miles of range in under 10 minutes, great speed. The only downside is pulling up to eight different stations and not sure which unit was which.
“Our payment system changed”
Frustrated for 15 minutes at the parking garage trying to get the app to work. Added and deleted my CC only to find a $0 balance. Called customer service and the rep says that it’s “pay as you go.” Why not make that clear. Also the QR code at the station results in an error. ChargePoint is 💯 better!!
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