It's loving out that’s not convenient
It's loving you out and does not remember your password, which is not convenient.
App Can’t Do Simple Math
The app works well. My low rating for this app is the fact it can’t do simple math.
1. After you enter you Utility Price in Home - Settings.
2. And Export your monthly home charges statement (PDF only).
3. You still need to export it to Excel, multiply your electricity rate by each session in kilowatts, then add it all together to get your total home monthly usage.
4. Now it won’t even let me see my monthly bill statement. What a joke.
1. After you enter you Utility Price in Home - Settings.
2. And Export your monthly home charges statement (PDF only).
3. You still need to export it to Excel, multiply your electricity rate by each session in kilowatts, then add it all together to get your total home monthly usage.
4. Now it won’t even let me see my monthly bill statement. What a joke.
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Faulty Queue Assignment, Inactive NFC Reader, and a Painful App
A very frustrating charging experience. I tried to use an open charger, but the system rejected it and forced me onto a waitlist while the spot sat empty. After waiting several minutes, I was directed to a charger with an unresponsive NFC reader. The app then crashed and logged me out, requiring an extra ten minutes to log into the painfully slow system just to start my session.
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Support more than one home charger (and at different addresses)
Please add the ability to have multiple Homes with their own chargers. I have one and I also help manage one with my family. I’d like to be able to just add both to one account.
WiFi
Addendum 10/9/2026. The app keeps asking me to verify my email address but then it never emails me the code. Just about what I would have expected from Chargepoint based on my initial awful experience with setting up their charger and their customer “support.”The ChargePoint home flex charger will not reliably connect to Wi-Fi. This is a common problem, read reviews of the ChargePoint Home flex charger on Google. When you call the troubleshooting number for help, you inevitably speak to a person with a very severe Indian accent. I usually do OK with Indian accents most of the time, but these are quite unintelligible, especially the women. I have spent countless hours. on the phone with them and no resolution. The device will not connect to Wi-Fi under any circumstances. They say that my case has been elevated to “level 2” however there has been no action for the past several weeks and I am despairing about this device ever working. even if they send me a new device under warranty, I will still have to have the electrician come out again to remove the first device and install the replacement device and they told me that they will not cover the cost of The Electrician.
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